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Originally Posted by quincy
I get what you're saying but how your average consumer is supposed to know that.
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I know that I, at least, am not complaining about the average customer.
I'm complaining about the obviously well-informed customer, who makes the dealership jump through hoops, settles only for the lowers price, and in general, is a huge pain in the ass, yet still recieved decent service.
That's the guy who goes home and slams the dealer on the CSI survey, because his every whim was not catered to, as is appropriate for those peasants to do for a God-like-BMW-driving creature such as himself. Those are the assholes we're complaining about.