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Speaking as someone in a customer service biz, when you rate low- it's a big deal to companies. Management gets financial bonuses from positive responses in many cases. Needless to say, when a customer rates low where I work, they are discussed by name, we have their full service history, tel number, email- it's on the table and it is usually taken seriously.
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2011 Le Mans Blue 128i Step • Gray / Glacier Aluminum • M-Sport • Premium (Ordered 9.7.10 • Delivered on 10.23.10)
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