BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      02-08-2011, 03:59 AM   #1
Day
Registered
No_Country
1
Rep
3
Posts

Drives: 1 series
Join Date: Feb 2011
Location: US

iTrader: (0)

Motorline bmw

I know there's been rants about motorline BMW @ bne in the past
But I just can't help it but again, emphasize how bad they are.

It's usually the service that gets hammered but could I just say their
Parts department just sucks even more. I guess the really don't give a rats
about customer service.

Long story short, I've ordered some parts from them, and it took almost a week to purchase it but not until I went to them directly. they failed to return
my calls 5 days straight even when I called them to remind them.

When the parts arrived, I went to drop my car in for it to be installed. Greeting by some guy name lance or something. He ends up not getting the exact right part but wouldn't admit he's at fault. Our conversation starts to heat up, and I ended up needed to buy extra parts to get it done.

Just thought about how he could just say: look we are sorry, we will get it right next time. I mean after all we are a customer right? It really dosent matter if he got the wrong part, it's just that they need to CHANGE their attitude.
Appreciate 0
      02-08-2011, 04:04 AM   #2
alik01
Lieutenant Colonel
Australia
51
Rep
1,792
Posts

Drives: Slowly & Responsibly
Join Date: Nov 2009
Location: Darwin, Australia

iTrader: (0)

That's shocking mate. Really unexcusable - sounds a lot like the idiots up here! Unlike here though, you've got a few dealers down there, take your dollars elsewhere.
Appreciate 0
      02-08-2011, 06:15 AM   #3
chappy
Captain
chappy's Avatar
Australia
106
Rep
693
Posts

Drives: 335 M-SPORT COUPE
Join Date: Nov 2008
Location: Brisbane Australia

iTrader: (0)

They haven't changed much then,it's been nearly two years since my visit
still pretty bad i guess.
Go to Westside bmw,great staff and they look after you,i go they all the time as the Brisbane bmw at the valley gets pretty busy as it,s the same owner.
Had a brand new 5 series sedan diesel as a loaner no questions asked,you don't have to bend over backwards to get a loaner,keep up the good work people out at Westside bmw and Brisbane bmw,very professional.
__________________
THE BEAST MHD Flash Tune /M3 suspension/Forge Intercooler/Alpina B3 AT Flash/Bilstein B4 Suspension/BMW OEM M3 Steering Wheel and DCT Paddles/LUX V4 Angel Eyes/CIC Retrofitted
Appreciate 0
      02-08-2011, 08:06 PM   #4
BBK
Banned
91
Rep
3,070
Posts

Drives: A boring one...
Join Date: Oct 2008
Location: Australia

iTrader: (0)

Garage List
2009 BMW 135i  [5.76]
Agreed with everything Chappy, also haven't been to Motorline in about 2 years!
Appreciate 0
      02-08-2011, 08:36 PM   #5
BMWRX
Major
BMWRX's Avatar
Australia
100
Rep
1,092
Posts

Drives: F82 M4 CP
Join Date: Jul 2009
Location: Brisbane, Queensland

iTrader: (0)

Garage List
2017 BMW M4  [0.00]
Quote:
Originally Posted by chappy View Post
Had a brand new 5 series sedan diesel as a loaner no questions asked,you don't have to bend over backwards to get a loaner,keep up the good work people out at Westside bmw and Brisbane bmw,very professional.
Be careful with Westside that they don't charge you for the loan car. The first time I went there for a service they tacked on the loan car charge ($30 I think) without telling me.
__________________
2017 BMW M4 Competition - Mineral Grey
2009 BMW 135i - Titan Silver - SOLD
Appreciate 0
      02-09-2011, 01:30 AM   #6
sparoz
Brigadier General
sparoz's Avatar
Australia
199
Rep
4,848
Posts

Drives: VO 1///M; Macan Turbo
Join Date: Jun 2008
Location: Sunshine Coast

iTrader: (0)

Quote:
Originally Posted by chappy View Post
They haven't changed much then,it's been nearly two years since my visit
still pretty bad i guess.
Go to Westside bmw,great staff and they look after you,i go they all the time as the Brisbane bmw at the valley gets pretty busy as it,s the same owner.
Had a brand new 5 series sedan diesel as a loaner no questions asked,you don't have to bend over backwards to get a loaner,keep up the good work people out at Westside bmw and Brisbane bmw,very professional.
+1 - I even forgotten that they exist until it was mentioned again.
__________________
Macan S Diesel - Carrera White
Macan Turbo - White
1///M - Valencia Orange
Appreciate 0
      02-09-2011, 02:23 AM   #7
OOOSQ
First Lieutenant
OOOSQ's Avatar
Australia
16
Rep
367
Posts

Drives: F85 X5M / CLA45 AMG SB
Join Date: Mar 2009
Location: Brisbane, Australia

iTrader: (0)

I must be the only one who's never had an issue with Motorline and can only sing thier praises.

Strange considering I probably have the lowest cost vehicle of anyone on this site BMW wise...

I'll happily be going back to Motorline for my next BMW.
Appreciate 0
      02-09-2011, 02:55 AM   #8
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

I went there for my 50k service and I didn't have any issues apart from the fact that they charged me for the loan car but they did tell me this before I dropped my car off so no real complaints from me at this stage.
Appreciate 0
      02-09-2011, 04:49 AM   #9
micha3l
Lieutenant
micha3l's Avatar
Australia
26
Rep
513
Posts

Drives: 2011 BMW M3
Join Date: Dec 2009
Location: Brisbane, Australia

iTrader: (0)

Service department lets me down most of the time, cant fault the sales team at all though.

The service team is getting better than a few years ago, but still room to improve IMO
__________________


2011 BMW M3 - Mineral White - VF620 Supercharger - Gintani Sport Valved Exhaust - Harrop BBK - Arykym Front lip and Diffuser - KW Sleeve over kit - Forgestar CF5V Wheels
2009 BMW 135i - Space Grey - 11.841 @ 117.81mph - SOLD
Appreciate 0
      02-12-2011, 05:10 AM   #10
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

they told me that they fixed my squeaky breaks but they didnt! I have tried all the usual methods to fix this issue but nothing is working. Who would have thought buying a BMW and you would have such an issue. So embarrassing when I get home and need to go down to lower basement
Appreciate 0
      02-12-2011, 06:09 AM   #11
BBK
Banned
91
Rep
3,070
Posts

Drives: A boring one...
Join Date: Oct 2008
Location: Australia

iTrader: (0)

Garage List
2009 BMW 135i  [5.76]
Yeah my brakes seem to be worse, sounds like a VL commodore...
Appreciate 0
      02-12-2011, 06:14 AM   #12
BMW86
Major General
Australia
401
Rep
9,156
Posts

Drives: RS3 Sedan / Macan S
Join Date: Jul 2008
Location: Australia

iTrader: (0)

I've replaced front and rears and no more squeaky brakes
Appreciate 0
      02-12-2011, 06:21 AM   #13
Day
Registered
No_Country
1
Rep
3
Posts

Drives: 1 series
Join Date: Feb 2011
Location: US

iTrader: (0)

Squeaky brakes?
I had that problem too. I had to replace them to actually get rid of it.
Appreciate 0
      02-12-2011, 06:29 AM   #14
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

Motorline didn't tell me that they were worn or anything after I got my car back so I would assume its an issue with the crappy pads themselves? shouldn't they fix it under warranty rather then make me pay for a new set?
Appreciate 0
      02-12-2011, 06:58 AM   #15
BBK
Banned
91
Rep
3,070
Posts

Drives: A boring one...
Join Date: Oct 2008
Location: Australia

iTrader: (0)

Garage List
2009 BMW 135i  [5.76]
How long are they supposed to last anyway? I'm up to 60k kms but it's been doing it since around 25k kms... Would the performance rotors fix it?
Appreciate 0
      02-12-2011, 07:26 AM   #16
sparoz
Brigadier General
sparoz's Avatar
Australia
199
Rep
4,848
Posts

Drives: VO 1///M; Macan Turbo
Join Date: Jun 2008
Location: Sunshine Coast

iTrader: (0)

Quote:
Originally Posted by BBK View Post
How long are they supposed to last anyway? I'm up to 60k kms but it's been doing it since around 25k kms... Would the performance rotors fix it?
I have been fighting squeaky brakes for years on the 318i - but strangely enough no problem with the 1er after 35000ks. May be i don't drive it hard enough these days...
__________________
Macan S Diesel - Carrera White
Macan Turbo - White
1///M - Valencia Orange
Appreciate 0
      02-12-2011, 03:31 PM   #17
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

I am similar to Richard, mine is at about 55k and its being doing it for ages. When I took my car into Motorline recently and told them about the squeaky brakes the service guy made up some crap saying its just a film on the pads and it will go away soon. I am almost certain that they are just waiting for my warranty to expire which is very soon then they will be like "oh sorry sir but these actually need to be replaced so cough up $$$"...crooks.
Appreciate 0
      02-12-2011, 05:52 PM   #18
BBK
Banned
91
Rep
3,070
Posts

Drives: A boring one...
Join Date: Oct 2008
Location: Australia

iTrader: (0)

Garage List
2009 BMW 135i  [5.76]
So it is definitely the pads and not rotors?
Appreciate 0
      02-12-2011, 06:26 PM   #19
BMW86
Major General
Australia
401
Rep
9,156
Posts

Drives: RS3 Sedan / Macan S
Join Date: Jul 2008
Location: Australia

iTrader: (0)

My fronts lasted 40k and my rears 50k. Not sure how you's are getting 55k + out of them. I now have the performance rotors on all 4 too, no squeaking. Maybe try some hard stops from 100, 80 and 60.
Appreciate 0
      02-12-2011, 06:26 PM   #20
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

to be honest I am not sure, I didn't really believe a word that guy said to me. Perhaps someone on here can help us.
Appreciate 0
      02-12-2011, 06:28 PM   #21
Orlin
Major
Orlin's Avatar
Australia
44
Rep
1,354
Posts

Drives: F30 335i
Join Date: Feb 2009
Location: Brisbane, Australia

iTrader: (1)

ok Vinney answered my question already how much would it cost me to swap both out? I tried the hard stops but thats not really working for me anymore
Appreciate 0
      02-12-2011, 07:06 PM   #22
BBK
Banned
91
Rep
3,070
Posts

Drives: A boring one...
Join Date: Oct 2008
Location: Australia

iTrader: (0)

Garage List
2009 BMW 135i  [5.76]
What about just getting an aftermarket set of pads? Rotors are expensive....
Appreciate 0
Post Reply

Bookmarks


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:30 PM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST