BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      12-30-2012, 10:52 AM   #45
KennyPowers
Brigadier General
129

 
Drives: .....
Join Date: Oct 2010
Location: Gulf Coast


Posts: 4,421
iTrader: (13)

Awful

Sorry to hear that mate.

Well written letter though.
__________________
PCD 10/10 on 2015 M3 : MW / SB Full Leather / HK audio / Adaptive Suspension / Silver 19s / 6MT / CF Roof
Appreciate 0
      12-30-2012, 09:20 PM   #46
Redadair
Major
United_States
63

 
Redadair's Avatar
 
Drives: 2011 1M #293 - 88 E30 M3
Join Date: Apr 2007
Location: Murray


Posts: 1,353
iTrader: (0)

I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.

The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
__________________
2011 1M, Valencia Orange, All options.
August 8th ED (#293 of 739 or 740)
88 E30 M3 100% OEM 70K Miles
04 330i ZHP Sedan 55K miles
Appreciate 0
      12-31-2012, 12:45 AM   #47
1&done
Captain
United_States
15

 
1&done's Avatar
 
Drives: 2011 VO 1M
Join Date: Sep 2010
Location: Tampa, FL


Posts: 999
iTrader: (22)

Garage List
2011 BMW 1M  [5.00]
2008 135i SOLD  [5.00]
Send a message via AIM to 1&done
Quote:
Originally Posted by Redadair View Post
I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.

The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
...more like the entire community should contact BMWNA. Not to be pessimistic, I doubt they would care. I have heard some stories from friends that work at dealers, many people get shafted. Not sure how BMW gets repeat biz and is so profitable...
__________________
///1M #643 of #740 / Ohlins R&T / AR Design catless DPs / N55 Mids / HPF OCC / ER CP / BMWP Rear Spoiler
Appreciate 0
      12-31-2012, 02:28 AM   #48
Artemis
Brigadier General
Belgium
175

 
Artemis's Avatar
 
Drives: 1M (VO)
Join Date: Jun 2011
Location: Belgium


Posts: 3,333
iTrader: (0)

This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.

Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community.

Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation.

In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition.

Reliability is not only appreciated re car parts, but also re human relationships and reputation.

Just my 2 cents.
__________________
“For ’tis the mind that makes the body rich” (W. Shakespeare, The Taming of the Shrew, Act 4, Scene 3)
Appreciate 0
      12-31-2012, 08:17 AM   #49
ozinaldo
Brigadier General
Portugal
74

 
ozinaldo's Avatar
 
Drives: 1M
Join Date: Jan 2011
Location: Lisbon, Portugal


Posts: 3,053
iTrader: (0)

Quote:
Originally Posted by Artemis View Post
This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.

Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community.

Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation.

In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition.

Reliability is not only appreciated re car parts, but also re human relationships and reputation.

Just my 2 cents.
Great post Artemis, 100% agree with all. That's the reason why 1M might be my last BMW, other than the car itself everything about the experience was full of issues and frustration, simply tiresome.
__________________
"The mark of a great car is one whose overall competence exceeds what you should expect from its individual components and the 1M does just that", Chris Harris.
BMW 1M-SOLD-: TECH: Evolve Race+N55mids, Evolve IC, Michelin PSS, ER cp, aFe filter, CDVx, Vorshlag camber plates, BMS OCC EXTERIOR: trunk spoiler, blacklines, black grills, IND goodies INTERIOR: Alcantara steering wheel, steel pedals, custom mats, MPower e-brake.
Appreciate 0
      12-31-2012, 08:34 AM   #50
Dan Parker
Major
United_States
52

 
Drives: 2012 Golf R
Join Date: Nov 2010
Location: Georgia


Posts: 1,421
iTrader: (0)

Thanks guys and very well stated Artemis. If anyone wants to speak up about the situation the number below is their tracking number to my case.

bmwusa@emails.bmwusa.com
2011 BMW 1M - Correspondence (1-2471578718)

As you can see, they appreciate your comments.

Attached Images
 
__________________
Dan Parker
Appreciate 0
      12-31-2012, 08:56 AM   #51
mojo_78613
Private
United_States
5

 
mojo_78613's Avatar
 
Drives: 2011 BMW 1M Coupe
Join Date: Apr 2010
Location: Cedar Park, TX


Posts: 94
iTrader: (0)

Quote:
Originally Posted by Dan Parker
Thanks guys and very well stated Artemis. If anyone wants to speak up about the situation the number below is their tracking number to my case.

bmwusa@emails.bmwusa.com
2011 BMW 1M - Correspondence (1-2471578718)

As you can see, they appreciate your comments.

Sorry to hear about your experience with United BMW. Not sure whether it would be worthwhile contacting CCA and get them involved if you have not done so. The following is from their website:

Member Privileges
Access to our Technical Service Advisors for personalized advice.
Ombudsmen to help with dealer issues.
Outstanding national events including BMW CCA’s premier annual gathering.
Regional festivals, concours, and club-sponsored corrals at major road races
Driving schools, autocrosses, rallies, safety schools, and Club Racing.
Free classified ads on the website and in Roundel magazine.
Friends of BMW: A roster of fellow BMW CCA members who can offer coffee and conversation, repair tools, workspace, sometimes even help when you’re out on the road.
Availability of a BMW CCA affinity credit card.
Free BMW CCA decals available from the club office.
Access to all areas of the growing online community at BMWCCA.org.
Appreciate 0
      12-31-2012, 11:08 AM   #52
Dan Parker
Major
United_States
52

 
Drives: 2012 Golf R
Join Date: Nov 2010
Location: Georgia


Posts: 1,421
iTrader: (0)

There's no point in contacting them. I'm no longer a member.
__________________
Dan Parker
Appreciate 0
      12-31-2012, 02:34 PM   #53
rogbmw
Second Lieutenant
20

 
Drives: Alpina B12 5.0
Join Date: May 2011
Location: Florida


Posts: 271
iTrader: (0)

Dan - as we have posted both on the board and directly, I am very sorry your case was handled in this fashon. I know you will land on your feet - you deserve it. Hang in there.
Appreciate 0
      12-31-2012, 03:09 PM   #54
bdaddylo
Major
United_States
27

 
bdaddylo's Avatar
 
Drives: 2011 E90 M3 ZCP
Join Date: Dec 2010
Location: Houston, TX


Posts: 1,118
iTrader: (2)

Garage List
Quote:
Originally Posted by mojo_78613 View Post
Sorry to hear about your experience with United BMW. Not sure whether it would be worthwhile contacting CCA and get them involved if you have not done so. The following is from their website:

Member Privileges
Access to our Technical Service Advisors for personalized advice.
Ombudsmen to help with dealer issues.
Outstanding national events including BMW CCA’s premier annual gathering.
Regional festivals, concours, and club-sponsored corrals at major road races
Driving schools, autocrosses, rallies, safety schools, and Club Racing.
Free classified ads on the website and in Roundel magazine.
Friends of BMW: A roster of fellow BMW CCA members who can offer coffee and conversation, repair tools, workspace, sometimes even help when you’re out on the road.
Availability of a BMW CCA affinity credit card.
Free BMW CCA decals available from the club office.
Access to all areas of the growing online community at BMWCCA.org.
Unfortunately, BMWCCA can't do anything as they are dependent on BMWNA.
__________________
_______________________
2011 E90 M3 ZCP/AW/Ohlins R&T
Appreciate 0
      01-02-2013, 04:54 PM   #55
firechicken99
Major
28

 
Drives: Black '07 335i
Join Date: Mar 2011
Location: United States


Posts: 1,032
iTrader: (0)

sorry to hear it ended this way.... Malarky...
Appreciate 0
      01-02-2013, 08:06 PM   #56
Dan Parker
Major
United_States
52

 
Drives: 2012 Golf R
Join Date: Nov 2010
Location: Georgia


Posts: 1,421
iTrader: (0)

Sometimes I'm the bug, sometimes the windshield.
__________________
Dan Parker
Appreciate 0
      01-02-2013, 08:08 PM   #57
Smiley1175
Captain
Australia
20

 
Smiley1175's Avatar
 
Drives: 1M
Join Date: Jun 2011
Location: Melbourne


Posts: 677
iTrader: (0)

This is incredibly frustrating. I agree with others, if this is how BMW treat M customers I don't expect to be coming back. There's plenty of choice out there and the world is a small place, screwing customers has a global impact.

Dan I truly feel sorry for the way you've been treated, I know you're being wise and cutting your losses but damn I hate seeing this injustice.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 01:24 PM.




1addicts
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST