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      12-30-2012, 10:52 AM   #45
KennyPowers
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Awful

Sorry to hear that mate.

Well written letter though.
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      12-30-2012, 09:20 PM   #46
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I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.

The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
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      12-31-2012, 12:45 AM   #47
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Quote:
Originally Posted by Redadair View Post
I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.

The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
...more like the entire community should contact BMWNA. Not to be pessimistic, I doubt they would care. I have heard some stories from friends that work at dealers, many people get shafted. Not sure how BMW gets repeat biz and is so profitable...
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      12-31-2012, 02:28 AM   #48
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This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.

Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community.

Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation.

In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition.

Reliability is not only appreciated re car parts, but also re human relationships and reputation.

Just my 2 cents.
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      12-31-2012, 08:17 AM   #49
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Quote:
Originally Posted by Artemis View Post
This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.

Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community.

Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation.

In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition.

Reliability is not only appreciated re car parts, but also re human relationships and reputation.

Just my 2 cents.
Great post Artemis, 100% agree with all. That's the reason why 1M might be my last BMW, other than the car itself everything about the experience was full of issues and frustration, simply tiresome.
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      12-31-2012, 08:34 AM   #50
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Thanks guys and very well stated Artemis. If anyone wants to speak up about the situation the number below is their tracking number to my case.

bmwusa@emails.bmwusa.com
2011 BMW 1M - Correspondence (1-2471578718)

As you can see, they appreciate your comments.

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      12-31-2012, 08:56 AM   #51
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Quote:
Originally Posted by Dan Parker
Thanks guys and very well stated Artemis. If anyone wants to speak up about the situation the number below is their tracking number to my case.

bmwusa@emails.bmwusa.com
2011 BMW 1M - Correspondence (1-2471578718)

As you can see, they appreciate your comments.

Sorry to hear about your experience with United BMW. Not sure whether it would be worthwhile contacting CCA and get them involved if you have not done so. The following is from their website:

Member Privileges
Access to our Technical Service Advisors for personalized advice.
Ombudsmen to help with dealer issues.
Outstanding national events including BMW CCA’s premier annual gathering.
Regional festivals, concours, and club-sponsored corrals at major road races
Driving schools, autocrosses, rallies, safety schools, and Club Racing.
Free classified ads on the website and in Roundel magazine.
Friends of BMW: A roster of fellow BMW CCA members who can offer coffee and conversation, repair tools, workspace, sometimes even help when you’re out on the road.
Availability of a BMW CCA affinity credit card.
Free BMW CCA decals available from the club office.
Access to all areas of the growing online community at BMWCCA.org.
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      12-31-2012, 11:08 AM   #52
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There's no point in contacting them. I'm no longer a member.
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      12-31-2012, 02:34 PM   #53
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Dan - as we have posted both on the board and directly, I am very sorry your case was handled in this fashon. I know you will land on your feet - you deserve it. Hang in there.
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      12-31-2012, 03:09 PM   #54
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Quote:
Originally Posted by mojo_78613 View Post
Sorry to hear about your experience with United BMW. Not sure whether it would be worthwhile contacting CCA and get them involved if you have not done so. The following is from their website:

Member Privileges
Access to our Technical Service Advisors for personalized advice.
Ombudsmen to help with dealer issues.
Outstanding national events including BMW CCA’s premier annual gathering.
Regional festivals, concours, and club-sponsored corrals at major road races
Driving schools, autocrosses, rallies, safety schools, and Club Racing.
Free classified ads on the website and in Roundel magazine.
Friends of BMW: A roster of fellow BMW CCA members who can offer coffee and conversation, repair tools, workspace, sometimes even help when you’re out on the road.
Availability of a BMW CCA affinity credit card.
Free BMW CCA decals available from the club office.
Access to all areas of the growing online community at BMWCCA.org.
Unfortunately, BMWCCA can't do anything as they are dependent on BMWNA.
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      01-02-2013, 04:54 PM   #55
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sorry to hear it ended this way.... Malarky...
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      01-02-2013, 08:06 PM   #56
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Sometimes I'm the bug, sometimes the windshield.
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      01-02-2013, 08:08 PM   #57
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This is incredibly frustrating. I agree with others, if this is how BMW treat M customers I don't expect to be coming back. There's plenty of choice out there and the world is a small place, screwing customers has a global impact.

Dan I truly feel sorry for the way you've been treated, I know you're being wise and cutting your losses but damn I hate seeing this injustice.
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