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      04-03-2008, 12:01 AM   #1
mastermav
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Peter Pan BMW (San Mateo)

Every time I visit that place I feel totally ignored. When gf and I were there while she was shopping for the new car we had to run across the whole building looking for the salesman to show us a vehicle. Needless to say she ended up buying Mercedes few days after.

The internet agent was not really welcome either, e-mail responses were 2-3 days late and looked like he was just sending same template letter to several people.

On the bright side, Robert McCuskey whom I accidentally got forwarded over the phone was really welcome and helpful. I would suggest talking to him if you really decide to go with Peter Pan BMW.

Anyway I ended up placing my order at different dealership, because they gave me good priority date.
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      04-04-2008, 04:11 PM   #2
GeorgeJ.
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Originally Posted by mastermav View Post
Every time I visit that place I feel totally ignored. When gf and I were there while she was shopping for the new car we had to run across the whole building looking for the salesman to show us a vehicle.
.
They are not too aggressive or helpful in sales there, and at the same time I have found them pricey. That said I have found the service dept to be very helpful and do a good job. Given I live near by I wish I could get my car there. George
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      04-05-2008, 09:56 PM   #3
mastermav
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There are plenty BMW dealerships within an hour drive from San Mateo, for example Concord BMW. It is bigger and can afford less profit per car because of volume.
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      04-06-2008, 12:33 AM   #4
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Anyway I ended up placing my order at different dealership, because they gave me good priority date.
Sooo.... Are you going to let us all in on who the helpful dealership was?
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