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      09-27-2009, 07:59 PM   #1
nautilus
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Best Chicago BMW Dealership?

My car has started to make some funny noises when I brake so I need to take it to a dealer... problem is, I hear the Chicago city dealer is a real nightmare...

So, who's the best dealer in the Chicago area? I'm hoping I wont have to drive more than 40mins to get to a good one.

Thanks!
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      09-27-2009, 09:41 PM   #2
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Patrick BMW in Schaumburg is the BEST.. They are great to me as a customer .. Mod friendly as well - more soo than other dealerships from what I hear. Try them out.. Also if you do decide to go talk to the service advisor - Marc
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      09-28-2009, 05:35 PM   #3
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My two favorites are Motorwerks and Patrick
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      09-28-2009, 05:57 PM   #4
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Cool, thanks guys!
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      09-29-2009, 01:33 AM   #5
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I am currently having a good experience with Laurel BMW of Westmont. Bill Jacobs in Naperville I would not recomend at all. Called my SA there 3 times over a 3 week period and he never called back. I also called the main number to make sure he wasnt on vacation and that he was in. Still never returned my calls. Unbelievable.
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      09-29-2009, 09:12 AM   #6
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Don't get me started on Bill Jacobs or Fields BMW. I have my own horror stories.
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      09-29-2009, 09:49 PM   #7
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Quote:
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Don't get me started on Bill Jacobs or Fields BMW. I have my own horror stories.

Hey Chris how did A&L work out for you?? How did the car turn out?
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      10-02-2009, 05:56 PM   #8
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Flawless - Anthony did a perfect job! +10
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      10-14-2009, 04:42 PM   #9
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I also used Laurel BMW and they did a GREAT job.
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      11-04-2009, 07:53 AM   #10
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Personally I like Orland Park BMW. Its about 45 minutes out of the city but they do a great job. Patrick is also really good
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      11-05-2009, 03:21 PM   #11
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Not Fields....
I've had very good luck with Laurel.
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      11-05-2009, 03:45 PM   #12
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Interesting that the Fields BMW dealer is getting -ve comments - I've since traded the BMW in for a Land Rover and the Fields Land Rover dealer in Winnetka has done a great job so far (including getting a few service items sorted)
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      11-08-2009, 05:51 PM   #13
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I also agree that Bill Jacobs in Naperville is not the best either, at least not their sales department. I am getting my new car from Perillo's. So far they seem pretty good from the sales side. Anyone know if Perillo's service side is good, bad, neutral?
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      11-09-2009, 09:46 PM   #14
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Laurel. Drive there from Lake Zurich for everything. That says it all right there.
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      11-10-2009, 12:50 AM   #15
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Yeah thats a haul but they seem to be the best. And BIll Jacobs the worst.
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      11-10-2009, 10:15 AM   #16
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In spite of their "creepy" commercials, I have a positive relationship with Perillo.
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      11-20-2009, 04:35 PM   #17
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Buying a car at Perillo is one thing...Joey Perillo give you a great deal...their service dept really sucks bad. I was buying my 3xi series from them and some lady was going ballistic on the service manager for denting her door on her new 5. Plus I have some other friends who have had some really bad experiences. Even though Orland is further..they always have loaners and service is always is done right.
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      11-27-2009, 08:35 PM   #18
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I've always wonder about the cramp spaces from Perillo's. Gotta be easy to have dings etc. Hmmm....I was gonna go back to Perillo's for service cuz there's D&B across the street! Now I might have to rethink...
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      12-02-2009, 06:08 PM   #19
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I took my car in for first service at Perillo this week. I took it in for a whole list of problems, but the stangest was an air-leak under the windshield! It turns out that the glass had been replaced with non-BMW glass -- probably due to an insurance claim. The job was botched (and not sealed properly).

BMW refused to pay for the repair (I think understandably) but Perillo L-M has decided to pay for the repair for me. This is without me having to raise my voice at all.

So far -- my experience has been fine. "Alex" tells me to ask him if I need anything else at all.
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      12-02-2009, 08:48 PM   #20
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Quote:
Originally Posted by Cordoba1 View Post
I took my car in for first service at Perillo this week. I took it in for a whole list of problems, but the stangest was an air-leak under the windshield! It turns out that the glass had been replaced with non-BMW glass -- probably due to an insurance claim. The job was botched (and not sealed properly).

BMW refused to pay for the repair (I think understandably) but Perillo L-M has decided to pay for the repair for me. This is without me having to raise my voice at all.

So far -- my experience has been fine. "Alex" tells me to ask him if I need anything else at all.
Is that Alex from sales dept or service?
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      12-04-2009, 12:10 PM   #21
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SA

Quote:
Originally Posted by fshlee View Post
Is that Alex from sales dept or service?
Service.
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      04-03-2012, 10:25 PM   #22
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looking for an update. I have to get my car in to replace a tail lamp as well as oil. I have regular bolt ons and JB4. Is Patrick still mod friendly?
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