How many miles/kms does your dealer normally put on your car over a service?

[theshiningnova]

They put 10 mile on mine last time and I thought it was nothing. This time they put ~60 on!

[AtlantaDude]

Usually 10-15 miles after an alignment for me. I do most of the other servicing myself.

[MDORPHN]

Originally Posted by theshiningnova

They put 10 mile on mine last time and I thought it was nothing. This time they put ~60 on!

Outrageous, unless they first cleared it with you and explained why it was needed.

I'd voice your concerns to your service advisor and/or service manager.

Neil

[Hobbe]

0.

If they think there's a need to drive it they'll ask for permission first.
I'm an old and known customer, and they don't want me to take my business elsewhere.

[theshiningnova]

Originally Posted by MDORPHN

Outrageous, unless they first cleared it with you and explained why it was needed.

I'd voice your concerns to your service advisor and/or service manager.

Neil

Actually, the service advisor told me before I even figured they put that many miles on this time. He made sure to check because he remembered I asked him specifically how many miles he reckon they will be putting on...... He raised it with the service manager and they couldn't figure out why at the end. He even told me there was only 1 Gallon of Gas left when there should be just a little bit less than half a tank when I left it with them...... They gave me a full tank of gas and I was running out of time I had to get back to work anyway......

[MDORPHN]

Originally Posted by theshiningnova

Actually, the service advisor told me before I even figured they put that many miles on this time. He made sure to check because he remembered I asked him specifically how many miles he reckon they will be putting on...... He raised it with the service manager and they couldn't figure out why at the end. He even told me there was only 1 Gallon of Gas left when there should be just a little bit less than half a tank when I left it with them...... They gave me a full tank of gas and I was running out of time I had to get back to work anyway......

Sure sounds like someone took it for a joyride.

Neil

[Zuzu]

0.. I have an arrangement.. No test drives without me being present.

[johngrossi]

+1 for speaking with the service manager. Definitely sounds like they went for a joy ride

[Amnizu]

I always ask up front if the service being performed requires the tech to drive the car and make it clear to the advisor and the lot attendant that I have noted the milage when I dropped the car off.

Something as simple as making sure they know you're paying attention does wonders for your customer experience.

[theshiningnova]

Originally Posted by johngrossi

+1 for speaking with the service manager. Definitely sounds like they went for a joy ride

Did that, didn't really accomplish anything really. Pondering if there's anything else to do now.

Originally Posted by Amnizu

I always ask up front if the service being performed requires the tech to drive the car and make it clear to the advisor and the lot attendant that I have noted the milage when I dropped the car off.

Something as simple as making sure they know you're paying attention does wonders for your customer experience.

I actually did that. That's how the service advisor figured the techs put that many miles on my car and reported it to me before I even saw the papers.

The papers I have here actually listed the exact mileage before and after the service.

[MDORPHN]

Originally Posted by theshiningnova

Did that, didn't really accomplish anything really. Pondering if there's anything else to do now.



I actually did that. That's how the service advisor figured the techs put that many miles on my car and reported it to me before I even saw the papers.

The papers I have here actually listed the exact mileage before and after the service.

Make sure that the service manager knows how unhappy you are and make sure you grade the service accordingly when you get the survey. Believe it or not, BMW NA takes these into account in determining which dealers are favored.

Neil

[Pete_vB]

They claim they couldn't figure out why? It's a straightforward question: someone there spent over an hour in your car, and there are very, very few reasons why that would be required.

If you found a 1M you could rent they would likely ask for ~$2 per mile and you'd cover the gas. It's not OK for someone to take any of our cars for a joy ride. It seems reasonable to ask for compensation if they can't give you a legitimate reason, I might ask for an extended warranty at dealer cost or something similar.

[mattm]

Take a pic of the dash as you exit the car and show it to the service advisor when they write-up the repair order. Better yet, email to the advisor, so they can print it and attach it to the repair order. I do take a pic of my odo.

[pkimM3r]

Originally Posted by theshiningnova

They put 10 mile on mine last time and I thought it was nothing. This time they put ~60 on!

60 miles is a trip back home and back for a tech. Unacceptable.