KW customer service

AndyW · 11-01-2018, 11:31 PM

Anyone else have issues getting responses from KW customer service? I have used the US contact page twice and emailed the "info@" email directly once in the last month with a couple of questions (I am considering dropping over $3K on shocks...figure a couple of questions could be answered by the manufacturer before I make a decision...silly me). No response. I went on the FB page yesterday and messaged them and was given an email address in Germany. 24 hours, no response. Go back to the FB page and then get told "it's a holiday in Germany". OK, you coulda told me that yesterday! Really seems ridiculous to have to work this hard to figure out if I want to give them my money...leaning toward "No" despite their reputation for quality. Anyone else had a similar experience or am I just unlucky?

AndyW · 11-06-2018, 07:31 PM

KW finally got back to me and answered my questions.

11-01-2018, 11:31 PM	#1
AndyW Supreme Galactic Commander (one galaxy over...) 668 Rep 1,777 Posts Drives: '08 E93, '12 E82, '13 E93 M3 Join Date: Feb 2012 Location: Washington, USA iTrader: (5)	KW customer service Anyone else have issues getting responses from KW customer service? I have used the US contact page twice and emailed the "info@" email directly once in the last month with a couple of questions (I am considering dropping over $3K on shocks...figure a couple of questions could be answered by the manufacturer before I make a decision...silly me). No response. I went on the FB page yesterday and messaged them and was given an email address in Germany. 24 hours, no response. Go back to the FB page and then get told "it's a holiday in Germany". OK, you coulda told me that yesterday! Really seems ridiculous to have to work this hard to figure out if I want to give them my money...leaning toward "No" despite their reputation for quality. Anyone else had a similar experience or am I just unlucky? __________________ Best, Andy '12 E82-PS2,Stoptechs,Clubsports+M3 bits,Accusump,Wagner DP+EVO III FMIC,ERCP,BMS Intake,Mason Strut Bar,Wedge Tune
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11-06-2018, 07:31 PM	#2
AndyW Supreme Galactic Commander (one galaxy over...) 668 Rep 1,777 Posts Drives: '08 E93, '12 E82, '13 E93 M3 Join Date: Feb 2012 Location: Washington, USA iTrader: (5)	KW finally got back to me and answered my questions. __________________ Best, Andy '12 E82-PS2,Stoptechs,Clubsports+M3 bits,Accusump,Wagner DP+EVO III FMIC,ERCP,BMS Intake,Mason Strut Bar,Wedge Tune
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