The fun and games begin

cam2801 · 01-06-2009, 03:25 PM

Sadly our beloved 135 is now with the dealer for warrantee claim work. Much of it is minor (PDC playing up and rattles) but there is one major issue. There is a significant flaw in the leather on the rear seat which we did not notice when we picked it up (did not exactly crawl around rear seat when we took delivery).

As you would expect with this type of issue it is up to BMW Australia not the dealer to assess and address. I'll be interested to see how they handled it.

Kris · 01-06-2009, 03:33 PM

let me know who resolves your rattles (which dealer) i have an annoying door/sunroof rattle that Canterbury are unable to resolve..

cam2801 · 01-06-2009, 04:07 PM

Kris - we have taken it back to Trivett where we bought it. I'll let you know how we go.

We used to take our cars to Alto and they were good at finding and fixing rattles but they lost their franchise.

Kris · 01-06-2009, 04:13 PM

Yeah I remember driving past the atarmon one... Good luck fixing yours! let us know how you get on - out of interest, where are your rattles?

cam2801 · 01-06-2009, 05:04 PM

Kris - worst rattle is in passenger door... hit the slightest bump and off it goes... bloody annoying

Kris · 01-06-2009, 05:28 PM

i have one in the door too, its like the window squeeks when up

Furo125i · 01-06-2009, 06:11 PM

Quote:

Originally Posted by cam2801

There is a significant flaw in the leather on the rear seat which we did not notice when we picked it up (did not exactly crawl around rear seat when we took delivery).

cam, I'm wondering what significant flaw is it that you are experiencing on the rear seat.

I too question the leather on the rear seat on the right but I'm not sure if it is meant to be that way.

cam2801 · 01-06-2009, 09:33 PM

The leather has a indentation like a crease in it which over time runs the risk of developing into a rip when the leather dries out.

The Service Manager at the dealer was most unhappy as he said the pre-delivery checks at the dealer should have picked it up even if was not noticed in Germany (not to mention that the PDC did not function when we picked car up). Any way at this point the dealer is getting BMW to have a look at it.

We will know in a few days what BMW Australia's position is. I hold out hope that a reasonable solution will be reached as this is our 4th BMW and they have always come to party on any issues we have had.

aus135i · 01-06-2009, 10:51 PM

wow srry to hear abt that cam... its only been like 3 weeks isnt? hope everything wil be alright!

does that mean your not coming for the driving day on the 18th???

Sprey · 01-07-2009, 01:37 AM

Sorry to hear Cam2801... can you describe where this defect is in relation to the rear seat?

Also, concerning the rattle, does changing the window position make a difference? Just curious...

cam2801 · 01-07-2009, 01:55 PM

Quote:

Originally Posted by aus135i

wow srry to hear abt that cam... its only been like 3 weeks isnt? hope everything wil be alright!

does that mean your not coming for the driving day on the 18th???

We should be OK for 18th as the other issues are simple enough to resolve by then. If not we may bring the loan 3 series that Trivett gave us down just so we can meet you guys and see your 1ers

cam2801 · 01-09-2009, 12:41 AM

Now it is not very often that I can honestly say that I have encountered truely excellent service. Today is one of those days. We were wondering why we had not heard from dealer. Reason for that is that they were too busy fixing every rattle, the dodgy PDC and here is the clincher for me replacing the rear seat. My hat is off to Trivett and BMW.

They say you are judged not by the problems you have but by how you address them. In this case they get 10 out of 10.

Guran · 01-09-2009, 06:38 PM

Great result Cam! Full marks to Trivett.

cam2801 · 01-09-2009, 06:59 PM

Quote:

Originally Posted by Guran

Great result Cam! Full marks to Trivett.

It was a very pleasant surprise for the rea set issue to be resolved with no fuss and so quickly. :biggrin:

They took the rear set out of a demo as it was going to take months for a new one to arrive. That suited us fine and so far the rattles have all gone. Mind you Sydney's road may undo that in a hurry.

You can not fault that kind of service. They acknowledged the problems and fixed with as little impact on us as they could. It is one of the reasons we drive a BMer. We had a horror run with Audi which I'll not bore everyone with in detail.

01-06-2009, 03:25 PM	#1
cam2801 Private First Class 5 Rep 156 Posts Drives: 09 135i M Sport Space Grey Join Date: Oct 2008 Location: Sydney, Australia iTrader: (0) Garage List 2008 E82 135i M Sport [9.00]	The fun and games begin - warrantee claims Sadly our beloved 135 is now with the dealer for warrantee claim work. Much of it is minor (PDC playing up and rattles) but there is one major issue. There is a significant flaw in the leather on the rear seat which we did not notice when we picked it up (did not exactly crawl around rear seat when we took delivery). As you would expect with this type of issue it is up to BMW Australia not the dealer to assess and address. I'll be interested to see how they handled it.
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01-06-2009, 03:33 PM	#2
Kris Colonel 123 Rep 2,295 Posts Drives: m3 Join Date: Jun 2008 Location: USOFA iTrader: (0)	let me know who resolves your rattles (which dealer) i have an annoying door/sunroof rattle that Canterbury are unable to resolve..
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01-06-2009, 04:07 PM	#3
cam2801 Private First Class 5 Rep 156 Posts Drives: 09 135i M Sport Space Grey Join Date: Oct 2008 Location: Sydney, Australia iTrader: (0) Garage List 2008 E82 135i M Sport [9.00]	Kris - we have taken it back to Trivett where we bought it. I'll let you know how we go. We used to take our cars to Alto and they were good at finding and fixing rattles but they lost their franchise.
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01-06-2009, 04:13 PM	#4
Kris Colonel 123 Rep 2,295 Posts Drives: m3 Join Date: Jun 2008 Location: USOFA iTrader: (0)	Yeah I remember driving past the atarmon one... Good luck fixing yours! let us know how you get on - out of interest, where are your rattles?
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01-06-2009, 05:04 PM	#5
cam2801 Private First Class 5 Rep 156 Posts Drives: 09 135i M Sport Space Grey Join Date: Oct 2008 Location: Sydney, Australia iTrader: (0) Garage List 2008 E82 135i M Sport [9.00]	Kris - worst rattle is in passenger door... hit the slightest bump and off it goes... bloody annoying
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01-06-2009, 05:28 PM	#6
Kris Colonel 123 Rep 2,295 Posts Drives: m3 Join Date: Jun 2008 Location: USOFA iTrader: (0)	i have one in the door too, its like the window squeeks when up
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01-06-2009, 09:33 PM	#8
cam2801 Private First Class 5 Rep 156 Posts Drives: 09 135i M Sport Space Grey Join Date: Oct 2008 Location: Sydney, Australia iTrader: (0) Garage List 2008 E82 135i M Sport [9.00]	The leather has a indentation like a crease in it which over time runs the risk of developing into a rip when the leather dries out. The Service Manager at the dealer was most unhappy as he said the pre-delivery checks at the dealer should have picked it up even if was not noticed in Germany (not to mention that the PDC did not function when we picked car up). Any way at this point the dealer is getting BMW to have a look at it. We will know in a few days what BMW Australia's position is. I hold out hope that a reasonable solution will be reached as this is our 4th BMW and they have always come to party on any issues we have had.
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01-06-2009, 10:51 PM	#9
aus135i Captain 27 Rep 828 Posts Drives: F80 M3 Join Date: Sep 2008 Location: SYD iTrader: (0)	wow srry to hear abt that cam... its only been like 3 weeks isnt? hope everything wil be alright! does that mean your not coming for the driving day on the 18th???
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01-07-2009, 01:37 AM	#10
Sprey Private First Class 5 Rep 166 Posts Drives: E82 135i Join Date: Jan 2009 Location: Sydney iTrader: (0)	Sorry to hear Cam2801... can you describe where this defect is in relation to the rear seat? Also, concerning the rattle, does changing the window position make a difference? Just curious...
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01-09-2009, 12:41 AM	#12
cam2801 Private First Class 5 Rep 156 Posts Drives: 09 135i M Sport Space Grey Join Date: Oct 2008 Location: Sydney, Australia iTrader: (0) Garage List 2008 E82 135i M Sport [9.00]	Now it is not very often that I can honestly say that I have encountered truely excellent service. Today is one of those days. We were wondering why we had not heard from dealer. Reason for that is that they were too busy fixing every rattle, the dodgy PDC and here is the clincher for me replacing the rear seat. My hat is off to Trivett and BMW. They say you are judged not by the problems you have but by how you address them. In this case they get 10 out of 10.
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01-09-2009, 06:38 PM	#13
Guran Captain 24 Rep 895 Posts Drives: 08 135i Coupe Join Date: May 2008 Location: Wollongong, Australia iTrader: (0)	Great result Cam! Full marks to Trivett. __________________ 08 BMW 135i Sport Coupe \| Manual \| Sparkling Graphite \| Coral Red Boston Leather \| 10 Speaker Hi Fi
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