[u2jrmw]

So with your knowledge what is your suggestion for the poor guy who can't get them to fix his brand new car?

[SCA]

Originally Posted by u2jrmw

So with your knowledge what is your suggestion for the poor guy who can't get them to fix his brand new car?

My 0.02, You are always best to initially confront operations at your center in this order. Service Mgr., General Mgr., Owner (sometimes this set is a complete waste of time, some owners just do not care), lastly the BMW Regional Service Mgr. (he/she will have the final word).

BTW, calling the BMW toll-free usually accomplishes little to nothing. It is purely a call center based in Ohio.

[F32Fleet]

Originally Posted by SCA

It has nothing to do with BMW Corp. BMW Centers are independently owned. BMW NA has little, to no control over their dealer network.

I imagine BMWNA intends on keeping it that way as well. BMWNA and the Dealership love to play ping pong with a customer when it comes to these issues. Neither side is responsible for the other actions.

It wouldn't surprise me if the dealership and BMWNA don't have a solution to your problem. So instead of admitting it, AND letting you drive the car when there's a chance the passenger airbag might fail opens them to a huge liability (especially in sue happy california). Unless the letter was sent certified mail, I doubt the dealership will even admit it was received.

[u2jrmw]

I do have to say this is all quite disturbing. Luckily I have never needed to resort to calling Audi NA to get a problem resolved, but I did with VW NA and they very quickly made the dealership have an attitude adjustment. You are saying that BMW NA does not have this effect?

I did in fact call BMW NA a few weeks ago to ask about the warranty on 3-series tires. They told me that it would be offered by the tire manufacturer if there was one. He said he couldn't tell me if there was or not or even which tires would be on the car because they use multiple suppliers. I asked him how I might go about finding this information, he said I could ask the salesman when I was buying the car. It wasn't a great first experience of BMW NA.

[u2jrmw]

[QUOTE=SCA]the BMW Regional Service Mgr. (he/she will have the final word).[QUOTE]

That light coming on is hardly a refutable problem. And I think it is dispicable that he doesn't even get a response from a letter. I would be furious if i had to exert any kind of effort to get a clear malfunction fixed under warranty on a brand new car.

[BMW0]

Better luck next time, huh.

[SCA]

Originally Posted by u2jrmw

That light coming on is hardly a refutable problem. And I think it is dispicable that he doesn't even get a response from a letter. I would be furious if i had to exert any kind of effort to get a clear malfunction fixed under warranty on a brand new car.

As previously mentioned, the letter should have been mailed certified mail. There is no proof that the letter was received nor if it was sent.

Personally, I would have attempted to speak to the service mgr in person or at the very least, picked up the phone and called him.

[NaTuReB0Y]

first of all.....my service advisor said...my "passenger airbag light" is not a serious problem like brake where it needs to be taken care of right away. With BMW's restraining system(seatbelt) and quality built....my passenger will be okay in the event of an accident. My car was in for service plus updated. On the service invoice, it stated that they could not find anything wrong with customer's complaint....it must have been a computer glitch/error. And my wife weighs a 122 pounds, and I think that is sufficient enough for the passenger airbag light to go off. The light does not come on everytime, but occassionally.....off....on.....off....on...etc.

BMW NA called me a couple of days later for a customer service survey regarding my service....and I told them everything about Savage BMW, and how shitty their service advisors and service departments were.

by the end of the week, I will email the service manager the letter...just in case someone accidently lost it before it got to him......

Most likely I will take my car to different dealer to get it serviced. Hopefully, not all BMW dealers are that bad....

will they honor my warranty even though I didn't buy it from them?

http://www.savagebmwsucks.org/

[SCA]

Originally Posted by NaTuReB0Y

will they honor my warranty even though I didn't buy it from them?

Yes, but don't expect the non-selling dealer to roll out the red carpet for you.

[NaTuReB0Y]

Originally Posted by SCA

Yes, but don't expect the non-selling dealer to roll out the red carpet for you.

i only want the problem taking care of.....nothing else.

http://www.savagebmwsucks.org/

[SCA]

Originally Posted by NaTuReB0Y

i only want the problem taking care of.....nothing else.

I agree...

[cannonspike22]

Natureboy, i agree with your point of the shitty customer service from savage bmw. Going to savage dealer was my first choice before i even got the car, but after speaking with one of the advisors (**STEVE K.**), my dad and i left the dealer unsatisfied and somewhat annoyed by the salesman's attitude.

[u2jrmw]

Originally Posted by SCA

Yes, but don't expect the non-selling dealer to roll out the red carpet for you.

It seems a shame they wouldn't treat you as if you bought the car there for the good of BMW and the chance that they may get your next business or refer people.

[SCA]

Originally Posted by u2jrmw

It seems a shame they wouldn't treat you as if you bought the car there for the good of BMW and the chance that they may get your next business or refer people.

Ex. Our local BMW center will not provide you with a loaner car nor repair your car prior to repairing one that was purchased from them. It's the name of the game when you are the only BMW center within 120 miles. If you shop elsewhere and the deal is only marginally better, obviously it is not worth it.

[NaTuReB0Y]

Originally Posted by SCA

Ex. Our local BMW center will not provide you with a loaner car nor repair your car prior to repairing one that was purchased from them. It's the name of the game when you are the only BMW center within 120 miles. If you shop elsewhere and the deal is only marginally better, obviously it is not worth it.

are you serious....that is sad.....

i guess my wife and i might have expected too much from BMW....since our Lexus dealer is
only 200 yards away....and their service is like night and day compare to BMW.

http://www.savagebmwsucks.org/

[SCA]

Originally Posted by NaTuReB0Y

are you serious....that is sad.....

Appears to be common practice amongst other BMW dealers within the Southeast.

[NaTuReB0Y]

Originally Posted by SCA

Appears to be common practice amongst other BMW dealers within the Southeast.

but we have like BMW galore dealers in Southern Calif....

http://www.savagebmwsucks.org/

[SCA]

Originally Posted by NaTuReB0Y

but we have like BMW galore dealers in Southern Calif....

True...A lot like Ford dealers out there. Only Kidding.


In the Metro Atlanta area there are 5 BMW Centers. NC, SC, & TN only have one dealer per metro city.

[u2jrmw]

It isn't BMW policy to guarantee a loaner for warranty repairs? At least a rental?

[SCA]

Originally Posted by u2jrmw

It isn't BMW policy to guarantee a loaner for warranty repairs? At least a rental?

Correct, a dealer does not have to supply you with a loaner nor a rental. It is a courtesy, a kind gesture if you will.


FYI, the local Audi dealer here does not provide loaner cars.

[u2jrmw]

Maybe the Chicago market is just more competitive. I have been offered a loaner when making an appointment everytime for my Audi, whether at the dealership where I purchased it or at the one that I go to know that is closer. If I want an Audi I might have to wait longer for my appointment if I don't care about a rental they will arrange this for me.

I was just talking to my boss who has a slightly older 330ci convertable (I think) which he bought used (not from the dealership). He even gets a loaner when he takes his car into a randomly chosen Chicago dealership for warranty repair.

Maybe it's the fact that there are 10 or so dealerships in the area.

[poldim]

That sucks. I've had very slight run ins with my dealership, but I always got replies.