Service Department Destroyed New Car's Finish

smpeck · 04-30-2009, 07:51 AM

>> Is that just the sun shining on it or a halogen light?

That's just the sun.

JimBeemer · 04-30-2009, 09:45 AM

Ouch that sucks.

Dealers should be smarter than this.

JiveTurkey · 04-30-2009, 11:06 AM

If you don't trust the dealer, I would go to a detail shop, get a quote, take it back to the dealer and see what they say. If you dont get the results you want, I would get your car insurance involved.

cagekicker · 04-30-2009, 10:15 PM

holy sh!t thats horrible! sorry to see that, man.

Feyd · 05-01-2009, 07:58 PM

Looks like they washed the wheels... then washed the car with the same mitt.

Assholes.

My dealership did something similar on a door panel when I was picking up my new JB 1er. There was a small hairline scratch in the clearcoat near the door handle on the passenger side. They "fixed it" and for what it was worth it looked good for a couple days. After the cheap-ass wax started wearing off you could see that they had buffed the entire door (not just the small damaged area) with what looked like a grinder. I had them fix it, but it still doesn't look the same.

The Jett Black clear coat is so_damn_soft.

esses · 05-02-2009, 10:40 AM

Quote:

Originally Posted by smpeck

Thanks for all the suggestions.

I'm writing a letter to the owner of the dealership along with pictures of the car. At this point I'll be asking the dealership to cover the cost of a professional detailing that will hopefully resolve the issue.

The challenge I'm faced with now is finding a detail shop I can trust with a Jet Black BMW.

Any suggestions on what to ask a body shop/detailer to determine if they are skilled enough to not ruin the finish even more?

The last thing I want is some goofball with an orbital buffer doing more damage...

http://www.autopia.org/directory/Cat...uto-detailing/

http://www.detailuniversity.com/find-a-detailer

These are good places to start looking for a quality detailer. Call a few up, ask them what products and equipment they use, what cars they typically work on, and go from there.

You might, ever so casually, mention bimmerpost, BMW of Lincoln, and ebay if you talk to the owner.

04-30-2009, 07:51 AM	#23
smpeck Private First Class 14 Rep 160 Posts Drives: 2012 328i Coupe (E92) Join Date: Apr 2009 Location: FL iTrader: (0)	>> Is that just the sun shining on it or a halogen light? That's just the sun.
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04-30-2009, 09:45 AM	#24
JimBeemer Private 1 Rep 99 Posts Drives: Join Date: Aug 2008 iTrader: (0)	Ouch that sucks. Dealers should be smarter than this.
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04-30-2009, 11:06 AM	#25
JiveTurkey JiveTurkey 23 Rep 128 Posts Drives: BMW 135I SGM Join Date: Jul 2008 Location: In a Bush iTrader: (0)	If you don't trust the dealer, I would go to a detail shop, get a quote, take it back to the dealer and see what they say. If you dont get the results you want, I would get your car insurance involved. __________________ Every model the Bavarian brand produces is an engineering masterwork, manna for driving enthusiast, an internal-combustion mallet for pummeling comparison-test rivals into humiliated awe - Arthur St. Antoine
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04-30-2009, 10:15 PM	#26
cagekicker Major 16 Rep 1,335 Posts Drives: '09 crimson red 135i Join Date: Nov 2008 Location: miami (vice city) fl. iTrader: (0)	holy sh!t thats horrible! sorry to see that, man. __________________ 6MT/ Sport Package/ N54/ Asa wheels/ Eibach pro kit springs/ Active autowerke Exhaust/ 35% tint
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05-01-2009, 07:58 PM	#27
Feyd Major 346 Rep 1,288 Posts Drives: a DEEZZULL Join Date: Aug 2007 Location: Chicago, IL iTrader: (2)	Looks like they washed the wheels... then washed the car with the same mitt. Assholes. My dealership did something similar on a door panel when I was picking up my new JB 1er. There was a small hairline scratch in the clearcoat near the door handle on the passenger side. They "fixed it" and for what it was worth it looked good for a couple days. After the cheap-ass wax started wearing off you could see that they had buffed the entire door (not just the small damaged area) with what looked like a grinder. I had them fix it, but it still doesn't look the same. The Jett Black clear coat is so_damn_soft.
	Appreciate 0 Quote