|
|
|
01-16-2012, 06:35 PM | #1 |
Captain
97
Rep 939
Posts |
BMW VS LEXUS service department in Parra
hi guys i just drop of my car into BMW Parramatta
for a stage 1 performance up grade this morning... I was a bit disappointed on how the BMW service department operates as i was signing the forms for the loan car (BMW X1)I had to pay $25 for a fuel levy and the excess was $2000 if i had and accident or if i pay an extra $35 with the additional fuel levy of $25- TOTAL $60 for a loan car, they would decrease my excess to $500 As soon as i hop in the car expecting a full tank of fuel, not realizing after i drove around the corner i only had less than a quarter tank of fuel (73km worth) Its like they try to scrape every cents out of you. money is not an Issue- but just coming off Lexus which they give me full tank of petrol, dont have to refill, dont have to pay any petrol levy and only $1500 Excess Lexus service department sure kicks BMW areses buy a long shot.. |
01-16-2012, 06:48 PM | #4 |
Major General
156
Rep 4,995
Posts |
I know the feeling - when ever I take my car in to MB they always give me a free loan car with a full tank of fuel.
I don't even need to sign any forms usually lol. |
Appreciate
0
|
01-16-2012, 06:58 PM | #5 |
Captain
25
Rep 958
Posts |
North Shore BMW dont charge for loan cars but require you to put back how much fuel you use (but they give you full tank)
BMW Syd dont charge for loan cars, dont require you to refill they're the only two i've been to |
Appreciate
0
|
01-16-2012, 07:05 PM | #6 |
Major
57
Rep 1,092
Posts |
That's terrible. Parramatta had a car that I wanted when I was in the market to purchase, but I had heard too many horror stories do went to BMW Sydney. Time will tell if I made the right decision
|
Appreciate
0
|
01-16-2012, 07:10 PM | #7 | |
Captain
97
Rep 939
Posts |
Quote:
I also bought the car from them.. with my Lexus i didnt even buy the car from the dealer that i bought my car service from.... ever since i step foot in Parramatta Lexus service department they always exceed my expectation, FANTASTIC CUSTOMER SERVICE!! |
|
Appreciate
0
|
01-16-2012, 07:16 PM | #8 |
Captain
97
Rep 939
Posts |
bmw sounds good but heaps far to get to.. so im guessing your staying with BMW syd??
|
Appreciate
0
|
01-16-2012, 07:23 PM | #9 |
Colonel
212
Rep 2,938
Posts |
My Parents were at Parramatta BMW a couple weeks ago looking to upgrade their current vehicle. They were treated good with the usual BS free coffee and brochures... but when it came to crunch time, it's almost as if the staff didn't want to close the deal :/
When we bought a vehicle from Parramatta VW last year they went above and beyond to give us an overall satisfying experience. Even ordered us some KFC with their staff lunch orders (yes, we spent quite a few hours there haha). But they wanted to do the deal and worked hard for a close. Same with BMW Sydney when my sister bought her car - similar experience. I guess Parra BMW have so many customers coming in that they don't have to be nice at all... "return customers? No thanks, we'll just sell the car to the next person." I must admit their market positioning, geographically, is perfect... I don't recall any dealership being West of these guys... |
Appreciate
0
|
01-16-2012, 07:27 PM | #10 |
Major General
808
Rep 5,530
Posts |
OP i'm surprised you had to pay for the loaner especially given you bought the car there...
I've had varying success with loaners, sometimes complimentary (more often than not) otherwise occasionally I'll have to pay ~$40 per day for a loaner. I think a lot of it is to do with your SA, try build up a relationship there and next time they should look after you. Goodluck. |
Appreciate
0
|
01-16-2012, 07:48 PM | #11 | |
Captain
97
Rep 939
Posts |
Quote:
|
|
Appreciate
0
|
01-16-2012, 07:56 PM | #12 | |
Captain
97
Rep 939
Posts |
Quote:
and all, but its more being the fact that its BMW and it should be much better than LEXUS(TOYOTA) lol Cheers for that |
|
Appreciate
0
|
01-16-2012, 08:08 PM | #13 |
Captain
25
Rep 958
Posts |
|
Appreciate
0
|
01-16-2012, 08:24 PM | #14 |
Captain
97
Rep 939
Posts |
|
Appreciate
0
|
01-16-2012, 09:45 PM | #15 |
Captain
27
Rep 828
Posts |
OP, Lexus does have class leading service, i have seen this 1st hand! but u have paid for it alrdy (euro price for a Toyota).
I have never paid for a loan car from Trivett, u just need a good relationship with your sales person. @Woosh... i have the opposite experience as you... VW parra is just rubbish!!! =(
__________________
GONE: E82,E83,K46,1199s,RS250,F20,F25,F82,Cayenne,G83
NOW: G07, G20, K66 |
Appreciate
0
|
01-17-2012, 01:05 AM | #17 | |
Captain
97
Rep 939
Posts |
Quote:
well my first experience with was very pleasant, even when i told them i didnt buy the car from them. Lexus showed me all the function on the keys awell as the fuction in the car, making sure i was comfortable in the seating before i drove off.. @ Trivett i was handed the keys, the guy went around the to make sure there was no further damage. i hop in the car when he went back to his desk- setting there for 5 min to adjust the seat etc...... ive offered to pay for the remaining balance of the Stage 1 up grade and the fuel levy but hey just said just wait when i pick the car up.. lol i just got home and payed that levy, i ask Angus about it and he said they opperate differently to other BMW dealers and as for some customers depending on the car packages they do not have to pay for Levy.. i personally think that is lame and stupid... |
|
Appreciate
0
|
01-17-2012, 03:13 AM | #18 | |
Lieutenant Colonel
73
Rep 1,546
Posts |
Quote:
Sounds reasonable? |
|
Appreciate
0
|
01-17-2012, 03:36 AM | #19 |
Resident Kerbalnaut
477
Rep 10,703
Posts |
I always got a free loaner. They didnt even complain when my car was in for 2weeks and I put 5K on the loaner
|
Appreciate
0
|
01-17-2012, 04:04 AM | #20 |
Enlisted Member
1
Rep 41
Posts |
Yep, I just walk upstairs and ask to test drive anythjng new. Last time there I was given a demo 135 for the day. OK, so you then gotta deal with the sales guy's incessant phone calls for two weeks. I also do the same thing at Porsche SS Alexandria. Forked if I'll pay for a loan car whilst they are charging over the top amounts for an oil change.
|
Appreciate
0
|
01-17-2012, 04:18 AM | #21 |
Captain
28
Rep 771
Posts |
+1. I dont have to pay for any service loan car from AC here in Perth whatsoever but still think they could do with a little course on customer service 101. I think its a matter of on luck, I personally think Lexus service is crap, pulled me off when I tested the IS350. Its more about which individual dealer rather than the manufacturer.
We can settle this tho, all BMW dealership service does sucks big time. On the other hand.... Nissan and MB here seems to be fantastic. |
Appreciate
0
|
01-17-2012, 04:37 AM | #22 |
Colonel
122
Rep 2,695
Posts |
Wrong country.
__________________
.-=[ Kenny ]=-. 1999 BMW M Coupe 10.775 @ 134.35 mph w/1.600 60' (Best 136.07 mph) 25th August 2004. +2010 X5 35D+
Check out the 1Addicts Drag Racing Standings and Drag Racing 101. |
Appreciate
0
|
Post Reply |
Bookmarks |
|
|