04-21-2013, 05:34 AM | #177 | |
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Some pictures in this thread show the difference between stock and LUX on the same car at the same time (one side stock - other side LUX).
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04-22-2013, 11:26 AM | #178 |
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FYI - We are currently out of stock of the 5000k but have the 6500K color on sale. We expect to have the 5000k color back in stock early in May.
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04-22-2013, 09:05 PM | #179 |
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LUX customer service SUCKS!! I will never purchase their products again.
They released the 5k weeks after I purchased my lights. I was told to mail them back and swap for the 5k at a cost of $20. I agreed but when asking for a shipping address I was told the 5k was out of stock and to check back. I checked back every few weeks and was always told they still are out of stock. When they finally were in stock I was told I purchased my lights too long ago to exchange them. Followed their advice/recommendation and in the end got screwed. |
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04-23-2013, 08:52 AM | #181 | |
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I have the 5k but they just don't seem to look that white...
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04-23-2013, 11:18 AM | #182 | |
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04-23-2013, 11:19 AM | #183 |
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Just curious, but what color do they appear? The LED's we used for these are a 5000K pure white color. we made sure they they will not appear red or green at all.
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04-23-2013, 11:50 AM | #184 | |
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Hey Marc it's almost appearing to be a yellowish/green instead of pure white.
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04-23-2013, 12:02 PM | #185 | |
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Did you treat by any chance the outside of the headlight (transparent part) with some means of protection (film, liquid) ? Principle: when you wear sun glasses, the color of your eyes doesn't change. Other question: the LUX AE ballast can become pretty hot. Where did you store it inside the headlights ?
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04-23-2013, 01:20 PM | #186 | |
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It's a matter of principle: either you commit/promise and stick to it (except if it has become clearly unreasonable or in the event of force majeure) or you refrain from doing so. If Papethova was told to mail back his (then) recently purchased 6.5K set for a swap with a newly released 5K set at a cost of $20, you got to stick to that commitment/promise. If supply became or becomes (temporary) impossible, you got to find an equitable arrangement. The promise to get a 5K set as soon as these become available again, seems a fair deal to me. Your arguments might be given some consideration (more particularly that the 6.5K got a little 'aged' and - implicitly - that you are no charity institution). However, reasonably speaking, those arguments are not sufficient to set aside your promise. Papethova and some other forum fellows (including yours truly) have in some way or another promoted your products (without requiring any quid pro quo whatsoever). As a matter of fact, this thread is some sort of testimonial of approval (and yes, your 5K set righteously deserves the appreciation it gets), which contributed to making you some good money: every time, the 5K sets were sold out in no time. Now ask yourself, wouldn't it be sad to see the reputation of "LUX AngelEyes" tarnished because of an unpleasant commercial encounter (with limited financial impact) raising doubts about client care reliability ? C'mon Marc, do us all a favor and, as a courtesy deal, put aside a 5K set for Papethova once these are available again. It will be appreciated.
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04-23-2013, 01:55 PM | #187 |
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I hear too many little this and little that about LUX angel eyes either regarding their customer service or their product. Since theirs are the only aftermarket product I could possibly upgrade over stocks, but I was not even totally sold about "pure white" looks, I finally decided to remain stock, safe and sound, who dies from a touch of yellow FWIW.
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04-23-2013, 02:16 PM | #188 | |
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No I did not treat anything... Oh really? I thought your eyes were suppose to turn purple when you wear sunglasses... They're mounted on the inside of the headlight cover...
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04-23-2013, 02:35 PM | #189 | |
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Also if you compare the angel eyes to the xenon driving lights yes it will appear a bit warmer in color temperature. The xenon light lens always appear to have a bit more of a blue hue to them then the actual temperature of the light
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04-23-2013, 02:59 PM | #190 | |
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Appreciated that you live up to the expectation of addressing the matter straightaway and doing the right thing.
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04-23-2013, 03:07 PM | #191 | |
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04-24-2013, 04:07 AM | #192 | |
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04-24-2013, 08:01 AM | #193 | |
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"The mark of a great car is one whose overall competence exceeds what you should expect from its individual components and the 1M does just that", Chris Harris.
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05-08-2013, 03:24 PM | #196 |
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Give me a break - it took a bunch of enthusiasts to post and re-post horrible experiences in customer service from a vendor for there to finally be some sort of attention paid addressing the complaints. Reputable companies should not have to persuaded, but rather have customer service as a cornerstone of business.
LuxAngelEyes should find new employment- I for one would rather drive without lights than give my business to these types- |
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05-08-2013, 03:35 PM | #197 |
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You have no idea what you're talking about. Marc & AngelEyes as a whole have been a reliable vendor on these forums
for quite some time now. I'm sure the favorable experiences outnumber the bad 100 to 1. For you, as a newb, to come out guns blazing aimed a company you know virtually nothing about is totally ignorant. Period. |
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05-08-2013, 03:43 PM | #198 |
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Will not get into name calling. I post when I feel the need - clearly I don't post like you, but that does not make me a newbie.
I've probably owned more sports cars and worked with a larger number of vendors than you, but then again I am not here to argue or boast. I felt the need to post and I did it. Enjoy your day- |
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