Local dealerships!

[_Ryan_]

G'day all.

Has anyone else had issues with local dealerships?

I spent two weeks chasing quotes locally, called them again multiple times following up to no avail.

Sent one email to bmminiparts, got all my answers and ordered.

No wonder money is going abroad!

-R

[amk2912]

The Joy of no competition.......

[RaihaX]

I don't even bother lol.

[Eddie135]

Some are arrogant with poor service while other are keen to help, varies between different dealership.

[ansch]

customer service in australia is pathetic in general. There are many exceptions of great service in small business but the larger business seem to not care.

[david.orr]

Do keep in mind that a number of US dealerships have dedicated online sale channels whilst most of our dealers do not. Our dealers' spares departments are essentially inventory control for their own operations and trade sales. The guys who work in spares are often on their feet and would typically do everything from ordering, receipt, dispatch etc etc. If they spend any time on the computers, it's mostly on their procurement system. Doubt they spend much dedicated time on answering email enquiries etc. If you want to buy locally, best to just rock up to the spares counter, attract someone's attention, access their system and if you find what you like, buy it or place the order there and then. Cheers Donald

[_Ryan_]

Originally Posted by jaffa11

Do keep in mind that a number of US dealerships have dedicated online sale channels whilst most of our dealers do not. Our dealers' spares departments are essentially inventory control for their own operations and trade sales. The guys who work in spares are often on their feet and would typically do everything from ordering, receipt, dispatch etc etc. If they spend any time on the computers, it's mostly on their procurement system. Doubt they spend much dedicated time on answering email enquiries etc. If you want to buy locally, best to just rock up to the spares counter, attract someone's attention, access their system and if you find what you like, buy it or place the order there and then. Cheers Donald

Whilst I understand you point of view, I don't have the time to go to the dealership unless it's to pick up the parts.

[BMW86]

Originally Posted by _Ryan_

Whilst I understand you point of view, I don't have the time to go to the dealership unless it's to pick up the parts.

+ 1

Sometimes customers choose to pay more for convenience, however the OP is actually inconvenienced by chasing quotes and would most likely end up paying more by supporting locally.

I know how important it is to maintain customer satisfaction and every sale matters to me. If BMW was my business I would want my employees returning every single call possible and trying to pursue every potential customer out there. Business is all about what the customer wants and needs.

[SimonB]

I do. Got told my 135i was subject to the injectors campaign back in Sept, 2011. They told me they had none in stock and would order in. Waited, waited, waited... Had a couple of 'engine impaired' episodes on hot days. Finally remembered to ring the dealership in Feb. "Oh, your SA no longer works here. We fired him". So, why is it up to one particular SA to remember, I ask? "Cos that's the way it is", I'm told.

Muppets.

When I collected it, I was told that the injector campaign was no longer on tAustralia BMW's books, so they wouldn't authorise the work. Am told they had to get Germany to authorise. Could be a load of crap, but that's what they told me. Can't believe I'm thinking of buying from them again.