Don't Ever Bring Your 1er's to Discount Tire!!!

Marc08EX · 09-11-2013, 09:56 PM

I recently bought a very mint and well taken care of 2011 135i. There's nothing wrong with it and it's as new as it can be. I'm extremely happy with my purchase. However, the owner had Michelin PSS installed in discount tire and look at what they did to ALL 4 wheels.

Wheel 1:

Wheel 2:

Wheel 3:

Wheel 4:

Has anyone experienced this when they had discount tire replace your tires? IMO, this is completely unacceptable.

I also have 2 coworkers experience the same thing. But they complained when they picked up their cars and had their wheels repaired.

It just seems that they want you in and out as fast as possible and don't take good care of the wheels.

tranism · 09-11-2013, 10:04 PM

Yes, each center is different but I've had a similar experience to just one wheel. After complaining to the manager, they paid to get it repaired. Never going back to them again.

Marc08EX · 09-11-2013, 10:07 PM

Quote:

Originally Posted by tranism

Yes, each center is different but I've had a similar experience to just one wheel. After complaining to the manager, they paid to get it repaired. Never going back to them again.

The previous owner didn't know that he could complain. His wife's car also had all 4 wheels damaged worse.

What's sad is that the damage is to all 4 wheels. Not just 1 but ALL 4...

I'm just a little disgusted.

Suprgnat · 09-11-2013, 10:19 PM

no probs!

Bimmer-Bob · 09-12-2013, 01:39 AM

Discount Tire did a great job with my wheels and tires. It's really not rocket science. Sorry the one near you screwed it up.

Stohlen · 09-12-2013, 07:15 AM

Quote:

Originally Posted by Marc08EX

The previous owner didn't know that he could complain. His wife's car also had all 4 wheels damaged worse.

What's sad is that the damage is to all 4 wheels. Not just 1 but ALL 4...

I'm just a little disgusted.

Why are you complaining about something that happened to the previous owner of the car? Clearly this happened before you bought it...

Any tire mounting is a crap shoot, unless you know the person, you never know what you're gonna get, regardless of the place you take it too.

Marc08EX · 09-12-2013, 08:21 AM

Quote:

Originally Posted by Bimmer-Bob

Discount Tire did a great job with my wheels and tires. It's really not rocket science. Sorry the one near you screwed it up.

Yeah totally agree. With they just put some care to it.

Quote:

Originally Posted by Stohlen

Why are you complaining about something that happened to the previous owner of the car? Clearly this happened before you bought it...

Any tire mounting is a crap shoot, unless you know the person, you never know what you're gonna get, regardless of the place you take it too.

Obviously I can't do anything about it and I clearly said that it happened to the previous owner. I'm just trying to share it with everybody so that you guys will not experience this and save you the frustration and headache. I would suggest you guys bring your business elsewhere. Clearly, they're very good at doing it because a few people I know had this happen. Other tire shops that my coworkers and friends went to never had problems.

IMO, you really have to not care to do this type of damage.

Lexington · 09-12-2013, 12:50 PM

Does it depend on the type of equipment being used? Watched my RFT get fixed with a plug and patch and when they broke the tire off the wheel, the machine never got within 2 inches of the rim only compressed the tire.

Bimmer-Bob · 09-12-2013, 01:27 PM

Quote:

Originally Posted by Lexington

Does it depend on the type of equipment being used? Watched my RFT get fixed with a plug and patch and when they broke the tire off the wheel, the machine never got within 2 inches of the rim only compressed the tire.

It's supposed to be more difficult with low profile tires, and some places won't do them. Looks like OP had 40 series tires on his wheels. I forget what the stock RFT's are - maybe 45-50?

Marc08EX · 09-12-2013, 02:00 PM

Quote:

Originally Posted by Bimmer-Bob

It's supposed to be more difficult with low profile tires, and some places won't do them. Looks like OP had 40 series tires on his wheels. I forget what the stock RFT's are - maybe 45-50?

It's stock tire sizes so 215/40/18 F and 245/35/18 R. The original RFT tires were replaced to the same spec PSS.

VMRWheels · 09-12-2013, 05:20 PM

Sorry to see that Discount Tire scuffed all four wheels. Results really do vary by location, but my understanding is that they generally tend to be customer focused. I would take your car back there and show them the mounting damage. They may offer to refinish the wheels for you and repair the rash.

siegester · 09-13-2013, 09:52 PM

I had 1 wheel damaged at discount tire. Next time they didn't tighten all valve stem caps and 2 fell off on the way home. No compensation for either (even though caps are $15)

Took wife's car there and it drove fine. After 4 new tires it pulled to the right quite a bit. Had alignment checked and it was fine. They still blamed they alignment.

I will be finding a new tire place now even though I used discount tire for many many years before this.

3002 tii · 09-16-2013, 08:32 AM

Knocking an entire franchise for 1 location is like "don't buy BMW's! I dealt with a CA at dealership xyz and they were extremely rude!"

TX135i · 09-16-2013, 10:45 AM

I just bought some Michelin PSS's this weekend at a local Discount Tire. I warned the guy that took the initial order, and then later that afternoon (once the tires got there from the warehouse) I warned the guy that took my keys, and as I walked out to meet the wife for dinner, I warned the guy who was in the car that it was perfect when I dropped it off and I want them to keep it that way.

I'll have to say, when I got it back there was not a scratch on it. They walked me out to the car so I could look it over, and they did a great job. I have used these guys many times with no issues in the past, but after this post, I went that extra mile to make sure they got it. I'm happy that they did.

Kracken · 09-16-2013, 02:20 PM

They ruined a RFT tire and gouged the rim in the process for me.
After fixin a leak (Nail) the first time, i went home and and a couple hours later the tire pressure lite came back on..WTF? Took it back to discover they tore a small part of the bead completely off on the first job.
They had no RFT's in stock and it would days to get in so they reimbursed me for a stock tire available at BMW. It was over 300 bucks I think.
They also repaired the rim but the paint just doesnt match the finish on the 135 M sport wheels. The hard rubber makes RF's hard to work with supposedly...still a bunch of idiots I say with no attention to detail

Marc08EX · 09-16-2013, 03:07 PM

I know of 4 different cars from 3 different people from 3 different discount tire shops here in AZ. Some of them didn't scuff up as much as 4 wheels but that says a lot. If you still want to bring it to Discount then please go ahead and do so.

I just think that they don't really take care of your wheels when changing tires. IMO, all they care about is getting you in and out as fast as possible. Maybe they'll take extra care when you tell them to but they should be doing it all the time.

AKopp · 09-16-2013, 03:22 PM

I dismount and mount tires pretty regularly. These runflats are no picnic, for sure. Mounting them isn't terrible, it's getting them off. Only plastic touches the rim when I do them. They're tricky though.

ulrichd · 09-16-2013, 04:32 PM

My DT is pretty good about scuffs but they do refuse to work on cars with wheel spacers. Wonder what lawsuit started that.

P1 · 09-21-2013, 01:32 PM

That is a shame mate. I can see perhaps making a mistake on one wheel, but all four? Good thing is that it doesn't look too deep. When I bought my X5 used, one of my rear wheels had some curb rash. I had it repair for $40 cash, looks great again. You really have to know what you're looking for to see where it was repaired.

JDelphiki · 09-25-2013, 10:13 AM

I had my wheels scuffed by a Discount Tire in San Antonio, they said they would repair it, but I honestly didn't care because it was only 1 wheel and I was going to plastidip them Black anyway.

When I got a new set of wheels I told 2 different guys mounting my tires to please be careful, and they did a great job. I was able to see them mounting the tires through the window at Discount Tire that overlooks the garage area. They took their time and no scuffs were on my new wheels.

09-11-2013, 09:56 PM	#1
Marc08EX Lieutenant 139 Rep 575 Posts Drives: 2011 E82 135i Join Date: Aug 2011 Location: AZ iTrader: (5)	Don't Ever Bring Your 1er's to Discount Tire!!! I recently bought a very mint and well taken care of 2011 135i. There's nothing wrong with it and it's as new as it can be. I'm extremely happy with my purchase. However, the owner had Michelin PSS installed in discount tire and look at what they did to ALL 4 wheels. Wheel 1: Wheel 2: Wheel 3: Wheel 4: Has anyone experienced this when they had discount tire replace your tires? IMO, this is completely unacceptable. I also have 2 coworkers experience the same thing. But they complained when they picked up their cars and had their wheels repaired. It just seems that they want you in and out as fast as possible and don't take good care of the wheels. __________________ 2011 135i 6MT \| Alpine White \| Terracotta Boston Leather \| M-Sport \| BMW Performance Exhaust Resonator Delete \| Active Autowerke Signature Exhaust \| BMW Performance Suspension \| Blackline LCI Taillights \| BMW Performance CF Spoiler \| CF Rear Diffuser \| PPK \| E92 M3 FSB \| Matte Black Kidney Grilles \| VMR V710 Jet Anthracite \| Michelin PSS \| BMW SS Pedals
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09-11-2013, 10:04 PM	#2
tranism Care Bears vs Klingons 34 Rep 205 Posts Drives: 128i Coupe Join Date: Jan 2012 Location: Los Angeles iTrader: (0)	Yes, each center is different but I've had a similar experience to just one wheel. After complaining to the manager, they paid to get it repaired. Never going back to them again.
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09-11-2013, 10:19 PM	#4
Suprgnat Слава Украине! 2316 Rep 2,440 Posts Drives: 2013 128i LMB 6MT ZMP Slicktop Join Date: Jan 2013 Location: California iTrader: (7) Garage List 2013 128i [9.58]	Tracy 95376 no probs! __________________ Inertia is the enemy! My car's photo history: https://www.1addicts.com/forums/show....php?t=1570551
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09-12-2013, 01:39 AM	#5
Bimmer-Bob ! 693 Rep 3,266 Posts Drives: 2010 128i Join Date: Feb 2010 Location: Anacortes, WA iTrader: (4) Garage List 2010 BMW 128i (E82) [9.25]	Discount Tire did a great job with my wheels and tires. It's really not rocket science. Sorry the one near you screwed it up. __________________ ____________________________ My Build Thread
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09-12-2013, 12:50 PM	#8
Lexington Lieutenant 53 Rep 404 Posts Drives: 2008 135i Blue Water Join Date: May 2008 Location: South Carolina iTrader: (0)	Does it depend on the type of equipment being used? Watched my RFT get fixed with a plug and patch and when they broke the tire off the wheel, the machine never got within 2 inches of the rim only compressed the tire. __________________
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09-12-2013, 05:20 PM	#11
VMRWheels General 2038 Rep 25,989 Posts Drives: BMW Join Date: Jun 2007 Location: Anaheim, CA iTrader: (4) Garage List 2013 BMW M3 [10.00] 2015 BMW M4 [0.00] 2013 BMW F30 [0.00] 2014 BMW F22 [0.00] 2013 BMW F06 [0.00]	Sorry to see that Discount Tire scuffed all four wheels. Results really do vary by location, but my understanding is that they generally tend to be customer focused. I would take your car back there and show them the mounting damage. They may offer to refinish the wheels for you and repair the rash. __________________ VMR\|Wheels \| 714.442.7916 \| sales@velocitymotoring.com \| www.velocitymotoring.com \| facebook \| flickr \| Instagram
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09-13-2013, 09:52 PM	#12
siegester Captain 345 Rep 751 Posts Drives: '20 M340i Join Date: Jan 2011 Location: USA iTrader: (0) Garage List 2020 BMW M340i [0.00]	I had 1 wheel damaged at discount tire. Next time they didn't tighten all valve stem caps and 2 fell off on the way home. No compensation for either (even though caps are $15) Took wife's car there and it drove fine. After 4 new tires it pulled to the right quite a bit. Had alignment checked and it was fine. They still blamed they alignment. I will be finding a new tire place now even though I used discount tire for many many years before this.
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09-16-2013, 08:32 AM	#13
3002 tii Lieutenant General 2282 Rep 12,565 Posts Drives: Z4 M, X5, GX460 Join Date: Apr 2008 Location: CT iTrader: (99) Garage List F15 X5 xDrive35i [8.75] E86 Z4 M [10.00] F10 550i (Retired) [9.17] F25 X3 xDrive35i (R ... [9.43] E82 135is (Retired) [9.50] E85 Z4 M (Retired) [9.41] E90 328i xDrive (Re ... [9.25] E86 Z4 3.0si (Retired) [9.22]	Knocking an entire franchise for 1 location is like "don't buy BMW's! I dealt with a CA at dealership xyz and they were extremely rude!" __________________ Follow for latest mods
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09-16-2013, 10:45 AM	#14
TX135i Second Lieutenant 47 Rep 208 Posts Drives: 2012 135i Coupe DCT Join Date: Feb 2012 Location: Florida iTrader: (0)	I just bought some Michelin PSS's this weekend at a local Discount Tire. I warned the guy that took the initial order, and then later that afternoon (once the tires got there from the warehouse) I warned the guy that took my keys, and as I walked out to meet the wife for dinner, I warned the guy who was in the car that it was perfect when I dropped it off and I want them to keep it that way. I'll have to say, when I got it back there was not a scratch on it. They walked me out to the car so I could look it over, and they did a great job. I have used these guys many times with no issues in the past, but after this post, I went that extra mile to make sure they got it. I'm happy that they did.
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09-16-2013, 02:20 PM	#15
Kracken Second Lieutenant 58 Rep 200 Posts Drives: 2011 AW 135i DCT M Sport Join Date: May 2012 Location: San Antonio, TX iTrader: (0)	They ruined a RFT tire and gouged the rim in the process for me. After fixin a leak (Nail) the first time, i went home and and a couple hours later the tire pressure lite came back on..WTF? Took it back to discover they tore a small part of the bead completely off on the first job. They had no RFT's in stock and it would days to get in so they reimbursed me for a stock tire available at BMW. It was over 300 bucks I think. They also repaired the rim but the paint just doesnt match the finish on the 135 M sport wheels. The hard rubber makes RF's hard to work with supposedly...still a bunch of idiots I say with no attention to detail __________________ 2011 AW 135i
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09-16-2013, 03:07 PM	#16
Marc08EX Lieutenant 139 Rep 575 Posts Drives: 2011 E82 135i Join Date: Aug 2011 Location: AZ iTrader: (5)	I know of 4 different cars from 3 different people from 3 different discount tire shops here in AZ. Some of them didn't scuff up as much as 4 wheels but that says a lot. If you still want to bring it to Discount then please go ahead and do so. I just think that they don't really take care of your wheels when changing tires. IMO, all they care about is getting you in and out as fast as possible. Maybe they'll take extra care when you tell them to but they should be doing it all the time. __________________ 2011 135i 6MT \| Alpine White \| Terracotta Boston Leather \| M-Sport \| BMW Performance Exhaust Resonator Delete \| Active Autowerke Signature Exhaust \| BMW Performance Suspension \| Blackline LCI Taillights \| BMW Performance CF Spoiler \| CF Rear Diffuser \| PPK \| E92 M3 FSB \| Matte Black Kidney Grilles \| VMR V710 Jet Anthracite \| Michelin PSS \| BMW SS Pedals
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09-16-2013, 03:22 PM	#17
AKopp Second Lieutenant 24 Rep 265 Posts Drives: 2009 BMW 135i Join Date: Feb 2011 Location: PA iTrader: (0)	I dismount and mount tires pretty regularly. These runflats are no picnic, for sure. Mounting them isn't terrible, it's getting them off. Only plastic touches the rim when I do them. They're tricky though. __________________ 2009 135i - SG/Coral - 19" Alufelgen SF-71 - ST Coilovers - Cobb Stage 2+ - AR Downpipes - Berk Sport Exhaust - Active Autowerke Charge Pipe - AMS FMIC - AFE DCI - LUX V3 Angel Eyes - LCI Blacklines - Active Autowerke Strut Tower Brace - BMW Performance CF Spoiler - Kerscher Carbon Splitter - Scopian CF Diffuser - MusicarNW Level 2
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09-16-2013, 04:32 PM	#18
ulrichd Colonel 210 Rep 2,233 Posts Drives: 128i M-Sport Join Date: Jun 2007 Location: Houston, TX iTrader: (6)	My DT is pretty good about scuffs but they do refuse to work on cars with wheel spacers. Wonder what lawsuit started that.
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09-21-2013, 01:32 PM	#19
P1 Lieutenant General 11568 Rep 11,135 Posts Drives: 2004 3/4 ton Duramax Join Date: Aug 2007 Location: United States iTrader: (1)	That is a shame mate. I can see perhaps making a mistake on one wheel, but all four? Good thing is that it doesn't look too deep. When I bought my X5 used, one of my rear wheels had some curb rash. I had it repair for $40 cash, looks great again. You really have to know what you're looking for to see where it was repaired.
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09-25-2013, 10:13 AM	#20
JDelphiki Enlisted Member 1 Rep 43 Posts Drives: 2009 TSM 135i Join Date: Mar 2010 Location: Texas iTrader: (0)	I had my wheels scuffed by a Discount Tire in San Antonio, they said they would repair it, but I honestly didn't care because it was only 1 wheel and I was going to plastidip them Black anyway. When I got a new set of wheels I told 2 different guys mounting my tires to please be careful, and they did a great job. I was able to see them mounting the tires through the window at Discount Tire that overlooks the garage area. They took their time and no scuffs were on my new wheels.
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