Alpine HID Stopped working

ad78 · 07-20-2010, 04:31 PM

maybe we can ask the mods that they reveal the pm's that we had??? i ask first if i can have a refund and you said only 14days. i said fine. just ship the replacement after you receive the kit. i also asked nicely if you already shipped them and your answer was YES.

dont pm me about hating you? this is not personal alex. i have nothing against you. i am just frustrated!

ad78 · 07-20-2010, 04:51 PM

did i say anything wrong with you? what is trying to down you? check your sales section. did i wrote or reply on that thread?
you know, it is just a simple question that im asking all over and over... "tracking number"

Alex@Alpine · 07-20-2010, 05:06 PM

Quote:

Originally Posted by ad78

maybe we can ask the mods that they reveal the pm's that we had??? i ask first if i can have a refund and you said only 14days. i said fine. just ship the replacement after you receive the kit. i also asked nicely if you already shipped them and your answer was YES.

dont pm me about hating you? this is not personal alex. i have nothing against you. i am just frustrated!

Frustration? Over what? You can copy and paste all the PMs, fine with me man, you been asking me over and over again for free stuff refunds, and making comments like your lucky it was only your fuse as if my kit causes other issues.

This is just wrong! Wrong I tell you. "just through in a pair of those caps Alex." Is this squeeze whatever you can out of the vendor till his dry? Answer that if you can. Show those PMs please!

ad78 · 07-20-2010, 05:09 PM

just wait alex. ill copy all your pm's here dont worry

Alex@Alpine · 07-20-2010, 05:11 PM

Quote:

Originally Posted by ad78

just wait alex. ill copy all your pm's here dont worry

I have nothing to hide man, copy and paste away. And do me a favor if possible, please do not skip your sent messages.

ad78 · 07-20-2010, 05:14 PM

sure... lets just ask the mods if they can post our inbox and sent messages here.

i am really puzzled why you cannot provide a tracking number..

Alex@Alpine · 07-20-2010, 05:21 PM

Quote:

Originally Posted by ad78

sure... lets just ask the mods if they can post our inbox and sent messages here.

i am really puzzled why you cannot provide a tracking number..

I have a huge inbox, or I would do it, all you have to do is copy and paste, if the people on the forum say I am wrong, I will do anything you wish for...

Monster335is · 07-20-2010, 05:30 PM

Look I'm sure it's all a big misunderstanding. Alex is a great vendor. He goes out of his way for his customers. One of the only few vendors out there that does. He's always been there for me when I've had a question. I don't understand why your bashing him. If you talk it out rather than get all hostile I'm sure everything will be resolved. Just take a step back and relax.

1speedbike · 07-20-2010, 06:42 PM

TPLSM3 · 07-20-2010, 08:53 PM

Wow, all the drama. All I know is that I've been extremely happy with my set from Alex. Never had any issues with his customer service or the product itself. About the fusebox "issue", here's a pic of how I installed mine. Never had any problems with it falling down or getting too hot. The black fusebox clips onto the positive jumper terminal cover perfectly. Seriously seems like it was meant to be attached there.

Mega Man · 07-20-2010, 09:36 PM

I agree with the above posters; and I also understand ad78's frustration. I'm sure Alex can testify to all the headache we went through over the course of a couple of months (I think problems came up in late March, and we got it all resolved early June, so like 3 months tops?).

One thing I can say without hesitation is that Alex will take care of you. He'll get whatever it is that's wrong replaced, even throwing in extras. He got me 8k lowbeams to match my halos at no cost. Met up with me (which is quite a drive from where he is) at my location about 4 times in the middle of the night (sometimes after 11pm!). He made arrangements with a friend of his to let us use his shop.

Knowing that the kit isn't 100% foolproof, but is a solid product, I would still buy it again. One productive thing I'd like to come from this thread is maybe what everyone who's experienced a problem had in common. Maybe we can figure out how to not have this problem and avoid it for future buyers.

I'm not sure what posting your guys PMs will do; unless an outright lie was told. However, if anything I would just chalk it all up to miscommunication, and maybe a hectic schedule on Alex's part (he has a group buy going) and his Inbox on these forums is harder for him to respond to (completely understandable). The above PM post pointed out that Alex is just one person and not a large company.

ad78, I truly, truly do understand your frustration (I can even understand if that frustration is anger). I went through it for a while, and not knowing Alex too well at first was a bit worried. But he showed me time and again that he would get it fixed, even at cost to himself. He replaced an entire headlight for me! I believe in time though, this problem will be resolved for you.

Peace!

ad78 · 07-22-2010, 07:34 AM

at last i got them. the rev 2 is big improvement. no worries on the passenger side where to put the bulk cords inside the cap. 8K color is definitely awesome.

thanks alex

Raine · 07-22-2010, 07:49 AM

well at least you guys resolved your problem, it was probably just miscommunication.

wbg tom · 07-22-2010, 03:55 PM

glad its resolved!!!!

Simon_135i · 07-22-2010, 05:00 PM

Props to Alex AGAIN!!!

07-20-2010, 04:31 PM	#67
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	maybe we can ask the mods that they reveal the pm's that we had??? i ask first if i can have a refund and you said only 14days. i said fine. just ship the replacement after you receive the kit. i also asked nicely if you already shipped them and your answer was YES. dont pm me about hating you? this is not personal alex. i have nothing against you. i am just frustrated!
	Appreciate 0 Quote

07-20-2010, 04:51 PM	#68
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	did i say anything wrong with you? what is trying to down you? check your sales section. did i wrote or reply on that thread? you know, it is just a simple question that im asking all over and over... "tracking number"
	Appreciate 0 Quote

07-20-2010, 05:09 PM	#70
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	just wait alex. ill copy all your pm's here dont worry
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07-20-2010, 05:14 PM	#72
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	sure... lets just ask the mods if they can post our inbox and sent messages here. i am really puzzled why you cannot provide a tracking number..
	Appreciate 0 Quote

07-20-2010, 05:30 PM	#74
Monster335is Waking up from hybernation 10 Rep 102 Posts Drives: 2012 335is Join Date: Jan 2010 Location: Santa Monica iTrader: (0)	Look I'm sure it's all a big misunderstanding. Alex is a great vendor. He goes out of his way for his customers. One of the only few vendors out there that does. He's always been there for me when I've had a question. I don't understand why your bashing him. If you talk it out rather than get all hostile I'm sure everything will be resolved. Just take a step back and relax. __________________ I hate you, you, and especially you and hope that all the bad things in life happen to you and only you!
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07-20-2010, 06:42 PM	#75
1speedbike Brigadier General 732 Rep 3,274 Posts Drives: 2022 X4 M40i, 2008 135i Join Date: Jun 2008 Location: MKE iTrader: (15)	__________________ 2022 X4 M40i - 2008 135i - 2015 F700GS On Order - 2024 i4 M50 Scruffy's gonna die the way he lived... Mmhm.
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07-20-2010, 08:53 PM	#76
TPLSM3 Captain 71 Rep 652 Posts Drives: '16 Porsche GT4 Join Date: Dec 2007 Location: Tampa, FL iTrader: (12)	Wow, all the drama. All I know is that I've been extremely happy with my set from Alex. Never had any issues with his customer service or the product itself. About the fusebox "issue", here's a pic of how I installed mine. Never had any problems with it falling down or getting too hot. The black fusebox clips onto the positive jumper terminal cover perfectly. Seriously seems like it was meant to be attached there.
	Appreciate 0 Quote

07-20-2010, 09:36 PM	#77
Mega Man エアーマンが倒せない 271 Rep 2,041 Posts Drives: 2009 135i Join Date: Oct 2008 Location: SoCal iTrader: (7) Garage List 2009 135i [0.00]	I agree with the above posters; and I also understand ad78's frustration. I'm sure Alex can testify to all the headache we went through over the course of a couple of months (I think problems came up in late March, and we got it all resolved early June, so like 3 months tops?). One thing I can say without hesitation is that Alex will take care of you. He'll get whatever it is that's wrong replaced, even throwing in extras. He got me 8k lowbeams to match my halos at no cost. Met up with me (which is quite a drive from where he is) at my location about 4 times in the middle of the night (sometimes after 11pm!). He made arrangements with a friend of his to let us use his shop. Knowing that the kit isn't 100% foolproof, but is a solid product, I would still buy it again. One productive thing I'd like to come from this thread is maybe what everyone who's experienced a problem had in common. Maybe we can figure out how to not have this problem and avoid it for future buyers. I'm not sure what posting your guys PMs will do; unless an outright lie was told. However, if anything I would just chalk it all up to miscommunication, and maybe a hectic schedule on Alex's part (he has a group buy going) and his Inbox on these forums is harder for him to respond to (completely understandable). The above PM post pointed out that Alex is just one person and not a large company. ad78, I truly, truly do understand your frustration (I can even understand if that frustration is anger). I went through it for a while, and not knowing Alex too well at first was a bit worried. But he showed me time and again that he would get it fixed, even at cost to himself. He replaced an entire headlight for me! I believe in time though, this problem will be resolved for you. Peace! __________________ 1ADDICT \| Black Shadowline Grills \| KW V2 \| CP-E Tow-Hook Plate \| CP-E Catback Exhaust \| Tow-Hook \| Evolution Racewerks Intercooler \| ER Charge Pipe \| HKS SQV IV \| ER Intercooler Shroud \| BMS Oil Catch Can \| COBB Access Port \| APEX ARC-8 \| EAS OE Performance Brake Upgrade \| SLeK Carbon Fiber Hood \|
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07-22-2010, 07:34 AM	#78
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	at last i got them. the rev 2 is big improvement. no worries on the passenger side where to put the bulk cords inside the cap. 8K color is definitely awesome. thanks alex
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07-22-2010, 07:49 AM	#79
Raine Captain 44 Rep 841 Posts Drives: '11 E82, '04 E60 Join Date: Jun 2010 Location: Toronto iTrader: (3)	well at least you guys resolved your problem, it was probably just miscommunication.
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07-22-2010, 03:55 PM	#80
wbg tom Private 0 Rep 60 Posts Drives: 2008 White 135i Join Date: Jul 2009 Location: Garland, TX iTrader: (0)	glad its resolved!!!!
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07-22-2010, 05:00 PM	#81
Simon_135i Collecting dust! 55 Rep 2,009 Posts Drives: 135i Join Date: Apr 2008 Location: San Diego iTrader: (8) Garage List 2008 E82/135i [0.00]	Props to Alex AGAIN!!!
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