BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

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      09-10-2013, 02:08 PM   #1
WhiteTgr135i
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Situation taken care of.

Thanks to the manager, situation was taken care of .

Last edited by WhiteTgr135i; 09-11-2013 at 06:09 PM.. Reason: Problem solved.
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      09-10-2013, 02:10 PM   #2
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I would complain about it, just because I expect a dealership will respect my hard earned property.

However, with that being said, unless you took a picture BEFORE hand, nothing will probably get resolved other than the fact that its a "he said she said".
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      09-10-2013, 02:14 PM   #3
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No offence, but I would not put that much stock in the "mileage remaining" number or the mpg number. Both of those could have been caused by the car just sitting there idling while the battery was charging back up.

This is in no way proof that the car was driven hard.
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      09-10-2013, 02:16 PM   #4
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Yes, you can complain about it but you wouldn't get anywhere without and vital proof of having better gas mileage/fuel range prior to their abuse. Be prepared to switch dealers for service and maintenance if you complain (hard). I would just inform them and if they do anything to compensate you, great! If not, jump ship and move elsewhere.

I don't complain hard on restaurants and car service centers because they can easily pig around with what I'll be getting without me noticing it.
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      09-10-2013, 02:19 PM   #5
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I hate going to this dealership, but since my college is right next to it, i bit the bullet and gave them one more chance. I had another experience at this dealership in the past. Had a loaner car for 2 days, courtesy of the dealership. During class, the service rep. calls me up and tells me my car's ready. Told him i am in class, i will be there in a couple hours. Tell's me i have to return it now because he has a customer waiting for it, and if i don't return it within an hour, i will be charged for a full day.

Informed the manager what was going on, that service rep. no longer works there, and i got a free BMW watch and full tank of gas .
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      09-10-2013, 02:35 PM   #6
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ha. Awesome. Good for you. I am also in university right now and I'm afraid to take it to the BMW dealer here, so I drive it 100 km back to the one I like the best.
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      09-10-2013, 02:37 PM   #7
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What's the Power Supply System recall?? For the record my techs always drive my car 7 miles after service. No biggie IMHO.
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      09-10-2013, 02:53 PM   #8
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Sounds like the computer was reset and they did a base test drive.
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      09-10-2013, 02:53 PM   #9
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Battery cable recall.
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      09-10-2013, 02:55 PM   #10
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meh so what. as long as it's not damaged....just move on. why does everyone treat their cars like princesses? they were meant to be driven...and driven hard.
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      09-10-2013, 02:57 PM   #11
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Who says it was even driven hard?

Reset your MPG (like what might happen when say.....the battery cable was disconnected) and drive around at parking lot speeds in first gear and see what your MPG will be at.

Last edited by MightyMouseTech; 09-10-2013 at 03:03 PM..
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      09-10-2013, 03:10 PM   #12
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Originally Posted by IEDEI View Post
meh so what. as long as it's not damaged....just move on. why does everyone treat their cars like princesses? they were meant to be driven...and driven hard.
+1

Nothing is more embarrassing to a dealer than a customer picking up a car after service and not starting or running right.
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      09-10-2013, 03:13 PM   #13
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True, disconnecting the battery then resetting the mpg will obviously change what it originally read, but they should have filled up my gas to what it originally was when I dropped it off.

Other SoCal dealers did that, why didn't they? Techs response; not our responsibility. Then why did the other dealerships do it?

I understand they have to do a test drive after they service the car, to see if it's working properly. I am going to the dealership right now, so I will let everyone know how it goes.
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      09-10-2013, 03:26 PM   #14
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Quote:
Originally Posted by WhiteTgr135i View Post
True, disconnecting the battery then resetting the mpg will obviously change what it originally read, but they should have filled up my gas to what it originally was when I dropped it off.
They should have given you the equivalent of 6 miles of gas? Really?
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      09-10-2013, 03:33 PM   #15
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Quote:
Originally Posted by cheshirecat79
Quote:
Originally Posted by WhiteTgr135i View Post
True, disconnecting the battery then resetting the mpg will obviously change what it originally read, but they should have filled up my gas to what it originally was when I dropped it off.
They should have given you the equivalent of 6 miles of gas? Really?
Yep, I only drove the loaner vehicle for 10 miles, still had to fill it up. Same goes to them in my opinion.
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      09-10-2013, 03:37 PM   #16
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Quote:
Originally Posted by WhiteTgr135i
True, disconnecting the battery then resetting the mpg will obviously change what it originally read, but they should have filled up my gas to what it originally was when I dropped it off.

Other SoCal dealers did that, why didn't they? Techs response; not our responsibility. Then why did the other dealerships do it?

I understand they have to do a test drive after they service the car, to see if it's working properly. I am going to the dealership right now, so I will let everyone know how it goes.
You're going to the dealer to complain about 1/4 gallon of gas? By the way, the loaner vehicle is a courtesy they are not obligated to provide. Replacing the gas you use in that instance is the least you can do.
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      09-10-2013, 03:37 PM   #17
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Talked to the manager and informed him on the situation. He apologized and gave me a $250 gift certificate on anything In the store, and gave me a $50 gas card.
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      09-10-2013, 03:40 PM   #18
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Quote:
Originally Posted by WhiteTgr135i
Talked to the manager and informed him on the situation. He apologized and gave me a $250 gift certificate on anything In the store, and gave me a $50 gas card.
Great, so they reinforced your bad behavior. Ugh.
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      09-10-2013, 03:44 PM   #19
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Quote:
Originally Posted by WhiteTgr135i View Post
Talked to the manager and informed him on the situation. He apologized and gave me a $250 gift certificate on anything In the store, and gave me a $50 gas card.
i hope they drifted your car for 6 miles...in a row!
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      09-10-2013, 03:47 PM   #20
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Quote:
Originally Posted by WhiteTgr135i View Post
Talked to the manager and informed him on the situation. He apologized and gave me a $250 gift certificate on anything In the store, and gave me a $50 gas card.
Haven't had experience with BMW dealership here yet, but, there's a used car dealer here that lent me a 135i for a couple of days while they straightened some things out with the dmv to be able to sell me the car (title issues), and I left my coyote there in the meantime (i was trading it in). When the deal fell through (because of the title issues with the 135), I picked up my 5.0 and it had been driven 47 Miles! 9 Avg MPG AND...back tires had only 20 psi...someone definitely had a good time in it. Couldn't do a thing, as the manager swore the car hadn't been used. But two days before that he had told me he took every car home for a couple of days after they'd been traded in to test drive them. Sucks!

Last edited by J-Rod; 09-10-2013 at 03:52 PM..
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      09-10-2013, 04:03 PM   #21
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Great, so they reinforced your bad behavior. Ugh.
X2.
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      09-10-2013, 04:14 PM   #22
WhiteTgr135i
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Quote:
Originally Posted by MightyMouseTech
Quote:
Originally Posted by Bimmer-Bob View Post
Great, so they reinforced your bad behavior. Ugh.
X2.
Heh, cute. Bad behavior? My behavior was legitimate. Turns out the techs were a 3rd party company and only work for this dealership.

Long story short, the recall they repaired still is present and car still stalls and runs like shit so they didn't fix anything. Manager is now giving me a loaner car and whatever gas I use, they will fill it up, free of charge.
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