Alufelgen company not responsive?

Converted1 · 08-05-2013, 05:09 PM

I am looking to get a set of stock fitment CSL rep wheels for my 135i Cabrio. Most vendors are out of stock of all colors. Alufelgen has b stock sets on eBay. I was curious what to expect with b stock. I tried to call several times with no luck. I also tried to contact them through ebay. Any thoughts?

angler · 08-05-2013, 09:22 PM

They have horrid customer service. I would never buy their wheels even though I like the look. I tried for over a week to get them to respond to my requests for buying their wheels with no luck!

AchtungF80 · 08-05-2013, 10:08 PM

Ahhh memories of iCarbon

GeeRam · 08-06-2013, 03:30 PM

Quote:

Originally Posted by angler

They have horrid customer service. I would never buy their wheels even though I like the look. I tried for over a week to get them to respond to my requests for buying their wheels with no luck!

A week........is that all

You obviously weren't that bothered enough to want a set.

When I was making enquires to them last year, response time from them to my various emails varied from 5 mins to 6 weeks......

Still bought a set of wheels off them.

My135i · 08-06-2013, 03:45 PM

Can you imagine calling them when you have issues with wheels? Im glad to hear, definitely not going to buy their wheels!!!

Stohlen · 08-06-2013, 04:03 PM

Quote:

Originally Posted by My135i

Can you imagine calling them when you have issues with wheels? Im glad to hear, definitely not going to buy their wheels!!!

Other than the initial purchase, what could you possibly need to call them about? Its a piece of metal...

1Pirate · 08-06-2013, 04:49 PM

I emailed them about a week ago to see if they are going to get anymore SF-71s for 1 fitment. They haven't responded.

angler · 08-06-2013, 05:28 PM

Quote:

Originally Posted by Stohlen

Other than the initial purchase, what could you possibly need to call them about? Its a piece of metal...

You break a wheel and you need a new one or warrenty service. Why buy from them when there is plenty of wheels from other companies that are just as nice and give good service.

angler · 08-06-2013, 05:29 PM

Quote:

Originally Posted by 1Pirate

I emailed them about a week ago to see if they are going to get anymore SF-71s for 1 fitment. They haven't responded.

That's surprising

Metalbeast · 08-06-2013, 05:35 PM

VMR's all the way, awesome customer service as well!

Stohlen · 08-06-2013, 06:12 PM

Quote:

Originally Posted by angler

You break a wheel and you need a new one or warrenty service. Why buy from them when there is plenty of wheels from other companies that are just as nice and give good service.

Very few wheel companies will ever give you something free... Normally wheels will not break under normal use, only when you hit a pothole or abuse the wheels, which is not the companies fault. Kinda a wasted email at that point.

BMW86 · 08-06-2013, 06:35 PM

Quote:

Originally Posted by achtungE30

Ahhh memories of iCarbon

Having been involved in both Alugelgen group buys (CSL and SF71) AND iCarbon's group buy... I know what you mean. Man that takes me back. Those were some dark times

Jockey · 08-06-2013, 06:55 PM

I got them on the phone after the first call about a month back looking to color match after I curb rashed one of my wheels. They didn't really help me much but I still love the wheels.

ShocknAwe · 08-06-2013, 07:02 PM

Quote:

Originally Posted by Jockey

I got them on the phone after the first call about a month back looking to color match after I curb rashed one of my wheels. They didn't really help me much but I still love the wheels.

Yeah I've never had a problem with them. Always get back to me after a couple days.

On another mote, what color do you have Jockey? Did you find a solution?

angler · 08-06-2013, 10:21 PM

Quote:

Originally Posted by Stohlen

Very few wheel companies will ever give you something free... Normally wheels will not break under normal use, only when you hit a pothole or abuse the wheels, which is not the companies fault. Kinda a wasted email at that point.

I am not talking about free, it's about responding to customers in a timely manor.

Jockey · 08-07-2013, 12:11 PM

Quote:

Originally Posted by ShocknAwe

Yeah I've never had a problem with them. Always get back to me after a couple days.

On another mote, what color do you have Jockey? Did you find a solution?

Gunmetal. I took the wheel to a local bodyshop that also refinished wheels. $80 and it looks as good as new. But I still don't know the paint code, oh well.

scoobysnax · 08-16-2013, 05:32 AM

Another anecdote: my friend bought CSL replica wheels for his 335i, and it was like pulling teeth to get help from them because the wheels were damaged during shipping due to their piss poor job at protecting the wheels. It also took them over 6 months to send out the M decals for said wheels when they forgot to send them with the wheels in the first place, even after repeated complaints.

WPG D33Z · 08-20-2013, 08:08 AM

The wheels look great when new but man are they soft. I have 2 bent rims from a pothole that I didn't even hit hard.

angler · 08-21-2013, 10:14 PM

Quote:

Originally Posted by scoobysnax

Another anecdote: my friend bought CSL replica wheels for his 335i, and it was like pulling teeth to get help from them because the wheels were damaged during shipping due to their piss poor job at protecting the wheels. It also took them over 6 months to send out the M decals for said wheels when they forgot to send them with the wheels in the first place, even after repeated complaints.

Doesn't surprise me horrid company. I bought Apex wheels had an issue they overnighted me the solution. Complete opposite companies.

Liub · 08-28-2013, 05:44 AM

Quote:

Originally Posted by BMW86

Having been involved in both Alugelgen group buys (CSL and SF71) AND iCarbon's group buy... I know what you mean. Man that takes me back. Those were some dark times

Qft. Terrible experience all round, never again.

GeeRam · 01-26-2014, 04:49 PM

I see their website has now disappeared as well, so it's looking like they have finally gone out of business.

Shame, for me the CS7 was the perfect size combo, hope I don't have to replace them, as I don't know what make I'd get, not many choices in the right ET in 8" & 9" widths.

Jockey · 01-26-2014, 06:09 PM

That's not very comforting to know that they're gone. I hope I don't damage one of my CS7s or I'm SOL

08-05-2013, 05:09 PM	#1
Converted1 Wolfsburg to Munich 75 Rep 294 Posts Drives: 2009 135i Convertible M-Sport Join Date: Aug 2012 Location: Westchester Co. NY iTrader: (1)	Alufelgen company not responsive? I am looking to get a set of stock fitment CSL rep wheels for my 135i Cabrio. Most vendors are out of stock of all colors. Alufelgen has b stock sets on eBay. I was curious what to expect with b stock. I tried to call several times with no luck. I also tried to contact them through ebay. Any thoughts?
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08-05-2013, 09:22 PM	#2
angler love to fish! 46 Rep 649 Posts Drives: 13: SG 135i M-Sport Cabrio 6mt Join Date: Aug 2008 Location: riding in the ultimate tanning machine iTrader: (1)	They have horrid customer service. I would never buy their wheels even though I like the look. I tried for over a week to get them to respond to my requests for buying their wheels with no luck!
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08-05-2013, 10:08 PM	#3
AchtungF80 Brigadier General 276 Rep 3,465 Posts Drives: 997.2 GT3, '17 G30 Join Date: Apr 2006 Location: NJ iTrader: (2) Garage List 2008 135is [9.50] 2010 Cooper S [10.00] 1991 318is [10.00]	Ahhh memories of iCarbon __________________ ig: 0verrev
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08-06-2013, 03:45 PM	#5
My135i Private First Class 18 Rep 178 Posts Drives: 2010 135i Join Date: Jan 2013 Location: Moraga, CA iTrader: (1)	Can you imagine calling them when you have issues with wheels? Im glad to hear, definitely not going to buy their wheels!!!
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08-06-2013, 04:49 PM	#7
1Pirate Captain 54 Rep 639 Posts Drives: 2009 BMW 135i Join Date: Aug 2011 Location: Greenville, NC iTrader: (2)	I emailed them about a week ago to see if they are going to get anymore SF-71s for 1 fitment. They haven't responded. __________________ 2009 BMW LeMans Blue 135i/Dinan Stage 2 tune/Alufelgen SF-71s/M3 suspension components/Koni Sport adjustable dampers/ETS FMIC/M3 paddle shifters/Alpina B3 TCU flash/VRSF charge pipe
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08-06-2013, 05:35 PM	#10
Metalbeast Captain 17 Rep 690 Posts Drives: BMW 2008 X5 4.8i Join Date: Aug 2011 Location: Arizona iTrader: (3)	VMR's all the way, awesome customer service as well!
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08-06-2013, 06:55 PM	#13
Jockey Brigadier General 3451 Rep 4,983 Posts Drives: 992 C4S Join Date: Mar 2008 Location: Park City, UT iTrader: (1)	I got them on the phone after the first call about a month back looking to color match after I curb rashed one of my wheels. They didn't really help me much but I still love the wheels.
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08-16-2013, 05:32 AM	#17
scoobysnax New Member 0 Rep 22 Posts Drives: Join Date: Jun 2008 iTrader: (1)	Another anecdote: my friend bought CSL replica wheels for his 335i, and it was like pulling teeth to get help from them because the wheels were damaged during shipping due to their piss poor job at protecting the wheels. It also took them over 6 months to send out the M decals for said wheels when they forgot to send them with the wheels in the first place, even after repeated complaints.
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08-20-2013, 08:08 AM	#18
WPG D33Z First Lieutenant 23 Rep 316 Posts Drives: 2008 135i vert Cobb Stage2 Join Date: Mar 2012 Location: Winnipeg, Canada iTrader: (1)	The wheels look great when new but man are they soft. I have 2 bent rims from a pothole that I didn't even hit hard. __________________ 2008 SGM 135i Cobb Stage 2 FBO 2008 TS X3 MSport KW V2
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01-26-2014, 04:49 PM	#21
GeeRam Major 195 Rep 1,317 Posts Drives: X5 40d SE Join Date: Apr 2010 Location: Berkshire,UK iTrader: (0)	I see their website has now disappeared as well, so it's looking like they have finally gone out of business. Shame, for me the CS7 was the perfect size combo, hope I don't have to replace them, as I don't know what make I'd get, not many choices in the right ET in 8" & 9" widths. __________________ 2017 X5 4.0dSE ~ Atlas Cedar:Ind.Amaro Brown Merino&Piano Blk, Sport Auto, DHP, Comfort seats, Cold weather pack, HK audio, Electric towbar, Sun protection glass.
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01-26-2014, 06:09 PM	#22
Jockey Brigadier General 3451 Rep 4,983 Posts Drives: 992 C4S Join Date: Mar 2008 Location: Park City, UT iTrader: (1)	That's not very comforting to know that they're gone. I hope I don't damage one of my CS7s or I'm SOL
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