Advice dealing with dealer for warranty, mirror housing crack

Texan Engineer · 08-10-2016, 12:33 AM

So not that long ago I noticed a crack had developed in the driver side mirror house, on the base where the mirror is actually mounted on the door. See pictures. As you can tell, there isn't any impact damage so it's not like a rock or anything hit it. Just a crack and nothing else.

I first took it to my local dealer, who filed a warranty claim with BMW NA. At the end of the day when I picked up the car, they said they were having trouble getting the claim approved, and they would get it escalated and call me back the next business day.

Lo and behold, no one ever called me back. I called my SA back once (this was last week), but only got voicemail. He never returned that either.

From my perspective, there is no reason the mirror base/mirror housing should be cracking on its own (and like I said previously, absolutely no marks or chips that indicate something would have hit it) - and therefore, it should be covered by warranty. Even the SA originally said it shouldn't be a problem when I dropped of the car...

I did leave a negative feedback when BMW sent the standard follow up survey, and they said it was noted and they would "follow up" with the service manager (whatever that means)

What do you guys advise I do? I haven't gone back to the dealer yet, since I don't really know what else I could say. Is going to another dealer (this would have to be out of town, only one dealer here) worth it? Is there a way to get more visibility from a regional rep or more senior person of some sort? Help please!

Thanks for the tips in advanced

1 Bimmer · 10-31-2016, 04:29 PM

Any resolution to this? I have a similar crack. No dings on the mirror. Maybe someone in a parking lot walking by bumped the mirror.

Texan Engineer · 11-01-2016, 11:20 PM

I talked to another dealer in another city (much older and staffed with more experienced SA's I think), and they straight up told me that a crack like that is NOT covered under warranty. On the other hand, he also told me that there is no risk of electrical damage or water leaks, as the area underneath is both sealed from the interior and water gets in there normally anyways.

So overall a real bummer...I might try some CA glue, sand paper, and a sharpie some day...maybe.

08-10-2016, 12:33 AM	#1
Texan Engineer Private First Class 17 Rep 125 Posts Drives: 2013 128i + ///M Sport Pkg Join Date: Apr 2013 Location: If you can't tell from my handle... iTrader: (0)	Advice dealing with dealer for warranty, mirror housing crack So not that long ago I noticed a crack had developed in the driver side mirror house, on the base where the mirror is actually mounted on the door. See pictures. As you can tell, there isn't any impact damage so it's not like a rock or anything hit it. Just a crack and nothing else. I first took it to my local dealer, who filed a warranty claim with BMW NA. At the end of the day when I picked up the car, they said they were having trouble getting the claim approved, and they would get it escalated and call me back the next business day. Lo and behold, no one ever called me back. I called my SA back once (this was last week), but only got voicemail. He never returned that either. From my perspective, there is no reason the mirror base/mirror housing should be cracking on its own (and like I said previously, absolutely no marks or chips that indicate something would have hit it) - and therefore, it should be covered by warranty. Even the SA originally said it shouldn't be a problem when I dropped of the car... I did leave a negative feedback when BMW sent the standard follow up survey, and they said it was noted and they would "follow up" with the service manager (whatever that means) What do you guys advise I do? I haven't gone back to the dealer yet, since I don't really know what else I could say. Is going to another dealer (this would have to be out of town, only one dealer here) worth it? Is there a way to get more visibility from a regional rep or more senior person of some sort? Help please! Thanks for the tips in advanced Attached Images
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10-31-2016, 04:29 PM	#2
1 Bimmer New Member 2 Rep 12 Posts Drives: 128i Join Date: Oct 2016 Location: MA iTrader: (0)	Any resolution to this? I have a similar crack. No dings on the mirror. Maybe someone in a parking lot walking by bumped the mirror.
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11-01-2016, 11:20 PM	#3
Texan Engineer Private First Class 17 Rep 125 Posts Drives: 2013 128i + ///M Sport Pkg Join Date: Apr 2013 Location: If you can't tell from my handle... iTrader: (0)	I talked to another dealer in another city (much older and staffed with more experienced SA's I think), and they straight up told me that a crack like that is NOT covered under warranty. On the other hand, he also told me that there is no risk of electrical damage or water leaks, as the area underneath is both sealed from the interior and water gets in there normally anyways. So overall a real bummer...I might try some CA glue, sand paper, and a sharpie some day...maybe.
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