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      09-21-2012, 08:11 AM   #1
MZWIE
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Dealer refused to inspect Waste Gate

Waste gates on car are sounding real bad. Took car to dealer and mentioned TSB on turbos and wastegates. Service advisor said TSB doesn't cover wastegates.

Wanted $135 just to look at car. I didn't go for that. Seems wrong to charge when BMW has issued a TSB on this.
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      09-21-2012, 08:29 AM   #2
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Quote:
Originally Posted by e34m5 View Post
Waste gates on car are sounding real bad. Took car to dealer and mentioned TSB on turbos and wastegates. Service advisor said TSB doesn't cover wastegates.

Wanted $135 just to look at car. I didn't go for that. Seems wrong to charge when BMW has issued a TSB on this.
If speaking to their svc manager doesn't help, i would contact bmw NA to complain about this dealers blatent disregard for the recall, get them in trouble!
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      09-21-2012, 08:40 AM   #3
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which dealer did you go to in Atlanta??
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      09-21-2012, 09:07 AM   #4
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Sounds like utter garbage from the dealer, the tsb specifically covers wastegates.....id take my business elsewhere.
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      09-21-2012, 09:10 AM   #5
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Quote:
Originally Posted by 135Pats
Sounds like utter garbage from the dealer, the tsb specifically covers wastegates.....id take my business elsewhere.
So you would take your $0 expected payment to another dealer?
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      09-21-2012, 09:12 AM   #6
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Quote:
Originally Posted by drewh130 View Post
which dealer did you go to in Atlanta??
I'd like to know as well.
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      09-21-2012, 09:14 AM   #7
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Quote:
Originally Posted by b1aze
Quote:
Originally Posted by 135Pats
Sounds like utter garbage from the dealer, the tsb specifically covers wastegates.....id take my business elsewhere.
So you would take your $0 expected payment to another dealer?
It shouldnt cost him a penny to have worn out wastegates inspected. If the dealer was blatantly disregarding an active service bulletin, yes i would go somewhere else.
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      09-21-2012, 09:16 AM   #8
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Quote:
Originally Posted by b1aze View Post
So you would take your $0 expected payment to another dealer?
I would expect a dealer to look into the problem, since there is a TSB on the wastegates, for free. If the wastegates are fine, and you wanted them to continue diagnosing, then I would expect to pay for that.

Just my 2 pennies...
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      09-21-2012, 09:18 AM   #9
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That's ridiculous. I would of taken a bunch of their free beverages they have in the lobby, like I did
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looks like unicorn vomit.
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      09-21-2012, 12:36 PM   #10
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Something does not seem right here...
Let us know how it turns out. If it is indeed the wastegates, they will NOT charge you for any of the repair.
However, initially every dealer needs to charge for the 1hr labor, just in case their time is wasted because it is something else rattling. You would be surprised by the outrageous complaints some customers tell the dealers, only for it to turn out to be a completely different problem.
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      09-24-2012, 10:28 AM   #11
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The dealer is BMW of South Atlanta (formerly Hank Aaron - it was better service then). I have a copy of the TSB. Next time I will take a copy and show them.
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      09-24-2012, 10:46 AM   #12
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take it to Nalley BMW....their service department is very good
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      09-25-2012, 03:34 PM   #13
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What does it sound like if the wastegates are bad?
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      09-25-2012, 03:38 PM   #14
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Quote:
Originally Posted by crex View Post
What does it sound like if the wastegates are bad?
This is how BMW describes it...
SIB 11.13.07.pdf


these might help you too...
sib01 02 12 (Turbo Ext Warranty).pdf

SIB_010212_June_2012_Turbocharger_Replacement.pdf
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      09-25-2012, 11:52 PM   #15
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Rattle is described as "normal" in the warranty extension bulletin. For those who think its a recall, you're sadly mistaken. It's based on customer complaint or if there is a fault regarding the turbo, and parts related to the wastegate are found to be the cause. There is a difference between wastegate rattle, which is deemed as normal, and a defect in the wastegate. It would have to be described as a distinct clanking sound occurring 6-7 times on decel from about 2500 rpms, as dackle probably posted above.
The diag time would not be charged if the turbos are found to be defective and are covered by warranty. It's the same as a CPO covered repair. The customer pays diag until they determine if it is a CPO covered defect. Hasn't any one else experienced this in the past? It seems pretty simple to me...
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      09-26-2012, 09:11 AM   #16
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Mine did too. Said the car needed to throw a code before they would do anything, because that's the only way for them to reimbursed from BMWNA.
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      09-26-2012, 11:42 AM   #17
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i sent my car complaining of a rattle they replaced my turbos before i even knew it got it back same day still rattling, sent it back now my eng being replaced been without my car for over a month and i still got like 2 weeks to go minimum
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      09-26-2012, 11:45 AM   #18
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Quote:
Originally Posted by bogart View Post
Mine did too. Said the car needed to throw a code before they would do anything, because that's the only way for them to reimbursed from BMWNA.
My dealer said that if a code isn't thrown, they can have a BMWNA representative look at it and approve of the repair. They apparently show up bimonthly(at least at my local dealership.)
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      09-27-2012, 02:09 PM   #19
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Well then. Based on what I am reading it would appear that the wastegate(s) in my car are not defective. The sound is exactl as described in the bulletin.

Having said that, it is curious how the rattle only started a few months ago. In the previous four years I never heard this rattle.

It is the reason why I believed something had gone wrong....
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      09-27-2012, 02:26 PM   #20
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Go to a different dealer....

I bought my 135i from someone in atlanta and that same dealer wanted the same 135 diag fee when i complained about a problem and the car had over 2 years of warranty left. THey just didnt want to look at the car and / or they wanted to get double paid.
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