Charge me for Mp3!?

itznin · 02-08-2006, 08:39 AM

Another lovely experience with Park Ave BMW in NJ this morning....

After giving them my list of things to look into, the main thing I obviously want is CIP 20 and Mp3 retrofit for my pre-sept production E90.

The guy informed me that he doesn't believe this is a "free addition". I informed him that it should be and that I know others who have already gotten it for free at other dealers.

He went on to say that if in fact they would be charging me would I go to another dealer to get the work done? (It appears they don't want to do the work and want me to go elsewhere).

Here is what I'm asking from my fellow forum members:

- Post the dealership & state you got your CIP 20 & Mp3 retrofit:
- Date of service:
- Cost of service:

itznin · 02-08-2006, 08:40 AM

To top it all off, they said this all is going to take "days" and they would update me "daily" on the status.

One positive that went on was the guy said "Do you work for BMW or something? I've never seen someone come so prepared with facts and what they need"

Thanks to E90post.com of course

CnoteMD · 02-08-2006, 08:49 AM

I had the update performed at Prestige BMW (further north on Rt 17). I had a few legitimate problems with iDrive and Bluetooth, so they were going to have to update to CIP20. The mp3 update apparently is a separate software update, but should be free as long as you complain that you don't have mp3 capability (someone posted the TSB on both of these issues a while back).

I had the service perfomed about a week ago. Both updates were free. However, it took a couple of days for the update to be completed. They started work on the car on a Thursday and it was completed on the following Tuesday.

I think the CIP update takes about a day. Then when they realized that a separate update was needed for mp3's, that took another day.

E90Fleet · 02-08-2006, 09:34 AM

Its supposed to be done under warranty

Print out the SIB on my next post and show it to them, and tell them BMW sent it to you

E90Fleet · 02-08-2006, 09:36 AM

BMW SI B65 30 05 January 2006

SUBJECT
CCC: MP3 CD Playback Not Available

MODEL
E60, E61 (5 Series) with SA 609 CCC-Navigation from 3/05 to 9/29/05 vehicle production

E63, E64 (6 Series) from 3/05 to 9/29/05 vehicle production

E90, E91 (3 series)) with SA 609 CCC-Navigation vehicles produced up to 9/29/05

SITUATION
The MP3 option is not available in the audio menu. When an MP3 CD is used, it is not recognized as a valid CD.

CAUSE
The stability of earlier CCC (Car Communication Computer) software did not allow for proper MP3 functionality.

PROCEDURE
On a customer complaint basis only, retrofit MP3 functionality using Progman V20.00 or higher.

Refer to the SI B09 05 01 Coding, Individualization, Programming (CIP), for the "Retrofit" procedure.

Select "MP3" from the retrofit list and follow the on screen instructions for retrofitting MP3 capability.

The service code "KMP3" will be added to the end of the vehicle order as displayed in the Measures Plan.

After the procedure is complete, turn the ignition off and wait 5 minutes or until the driver's switch block LED goes out. Check the functionality of the system.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.

Defect Code
65 83 94 23 00

Labor Operation:
Retrofit MP3 (programming/coding

performed as part of a Technical

Campaign)

Labor Operation
Labor Allowance

+00 56 743
4 FRU (E60, E61, E91)

3 FRU (M5, E63, E64, E90)

Labor Operation:
Retrofit MP3

Labor Operation
Labor Allowance

00 56 110
10 FRU (E60, E61, E91)

9 FRU (M5, E63, E64, E90)

+00 56 744
8 FRU (E60, E61, E91)

7 FRU (M5, E63, E64, E90)

Labor Operation:
Retrofit MP3 and program/code control

modules

Labor Operation
Labor Allowance

00 56 111
16 FRU (E60, E61, E91)

15 FRU (M5, E63, E64, E90)

+00 56 745
15 FRU (E60, E61, E91)

14 FRU (M5, E63, E64, E90)

Labor Operation:
Retrofit MP3 and program/code control

modules (including CAS)

Labor Operation
Labor Allowance

00 56 112
17 FRU (E60, E61, E91)

16 FRU (M5, E63, E64, E90)

+00 56 746
16 FRU (E60, E61, E91)

15 FRU (M5, E63, E64, E90)

Note: Should the vehicle be affected at the same time by another repair in which programming of control units is also required, programming may be claimed only once.

Note: The following explanations will spell out the correct use of the work times.

Main Work:
Use this labor operation number when the only repair performed is the listed warranty repair.

OR

+Associated Work:
Use this labor operation number when other repairs or services are performed along with the listed warranty repair.
Under no circumstances should both labor operation numbers be claimed. Attempts to claim both times will result in an unnecessary delay in claim processing and payment.

itznin · 02-08-2006, 09:41 AM

Thanks Fleet... I just called and left a message for the service advisor. I am going to e-mail him that TSB and highlight the Warranty information section.

agarbati · 02-08-2006, 09:44 AM

I have no idea why it takes so long for some dealers. My dealer took about 6-7 hours to get it done. At least I think he did everything cause my in dash CD player plays MP3's and all.

Broken1 · 02-08-2006, 09:49 AM

Quote:

Originally Posted by itznin

Thanks Fleet... I just called and left a message for the service advisor. I am going to e-mail him that TSB and highlight the Warranty information section.

I would have said I don't work for BMW, but my cousin or uncle or some family member is something high up. Works all the time :-)

I once even did the 'Do you know who I am?' and the assistant person said "no" so I told her, she better get what I want done - before she finds out who I am. :-) it worked :-)

itznin · 02-08-2006, 09:54 AM

Quote:

Originally Posted by Broken1

I would have said I don't work for BMW, but my cousin or uncle or some family member is something high up. Works all the time :-)

I once even did the 'Do you know who I am?' and the assistant person said "no" so I told her, she better get what I want done - before she finds out who I am. :-) it worked :-)

Haha that last quote is GREAT! Mafia style..........

E90Fleet · 02-08-2006, 09:54 AM

Quote:

Originally Posted by Broken1

I would have said I don't work for BMW, but my cousin or uncle or some family member is something high up. Works all the time :-)

No, tell them you know the guy BMW asks when they dont have a clue

jflecha · 02-08-2006, 09:58 AM

I was told by the sales manager at my dealership that updates were free, were you told the same? If you werent you may have a problem. Remember these updates take forever and they dont always take and they have to start over.
I expect the dealerships to discourage them unless they're needed for a real fix, my BMW assist wasnt sending data for instance.

I would wait till you really need the update, I know you dont want to hear that but you should keep in mind some of the issues resulting from updates going wrong.

itznin · 02-08-2006, 10:20 AM

Quote:

Originally Posted by jflecha

I was told by the sales manager at my dealership that updates were free, were you told the same? If you werent you may have a problem. Remember these updates take forever and they dont always take and they have to start over.
I expect the dealerships to discourage them unless they're needed for a real fix, my BMW assist wasnt sending data for instance.

I would wait till you really need the update, I know you dont want to hear that but you should keep in mind some of the issues resulting from updates going wrong.

Well I'm sure many others will say the same. I NEED Mp3 compatibility! Simple as that, it is a HUGE benefit and if it's out there in a TSB and covered by warranty which is seen above there is NO reason why I have to get this run-around from my service center.

shuzmaker · 02-08-2006, 10:30 AM

Mine's Pre-Sept productions and has MP3.
Got my update a couple of months ago at Open Road.
Was ready the next day.
Cost: Free.

jflecha · 02-08-2006, 10:51 AM

Quote:

Originally Posted by itznin

Well I'm sure many others will say the same. I NEED Mp3 compatibility! Simple as that, it is a HUGE benefit and if it's out there in a TSB and covered by warranty which is seen above there is NO reason why I have to get this run-around from my service center.

I get it, are you having any other issues?
Try to find one that might require an update.

poldim · 02-08-2006, 10:59 AM

Let us know what he says...

LEDZEP · 02-08-2006, 11:16 AM

Call the worthless morons at BMW NA and complain. They won't care and won't help you but at least it will be logged in case someone accidentally looks into it some day.

itznin · 02-08-2006, 12:04 PM

Quote:

Originally Posted by LEDZEP

Call the worthless morons at BMW NA and complain. They won't care and won't help you but at least it will be logged in case someone accidentally looks into it some day.

They still haven't gotten back to me (surprise, surprise)

The only info I have is SPECULATION that the Service Advisor said that he was "pretty sure it would cost me". I will put that all to rest when I show him the TSB, I just need to do that ASAP so my car isn't there for even MORE time!

poldim · 02-08-2006, 03:12 PM

Quote:

Originally Posted by itznin

They still haven't gotten back to me (surprise, surprise)

The only info I have is SPECULATION that the Service Advisor said that he was "pretty sure it would cost me". I will put that all to rest when I show him the TSB, I just need to do that ASAP so my car isn't there for even MORE time!

Why would it be in there for more time if they think its not under warranty? Warranty work charges the same amount of hours, they just get paid less hourly...

itznin · 02-08-2006, 08:23 PM

Quote:

Originally Posted by poldim

Why would it be in there for more time if they think its not under warranty? Warranty work charges the same amount of hours, they just get paid less hourly...

Meaning that I'm not going to stand for his nonsense of "It might cost you money"

I am saying I need to communicate the TSB info for him with the highlighted information stating clearly that it is covered under warranty. Not much anyone can say when that is presented to them.

So what I'm saying is the sooner I can do this the better so there is no run-around.

RyBMW · 02-09-2006, 09:30 PM

I got my CIP 20 update and the MP3 retrofit at JMK BMW in NJ. It was Jan. 27. It took about 6-7 hours. Only one day. It was free. Covered under warranty.
I didn't buy my car from them and they even provided me with a loaner through Enterprise.

itznin · 02-10-2006, 03:34 PM

Park AVE is unbelievable......

The guy calls me and tells me my car is all set, then he tells me how Mp3 retrofit does not exist. I gave him the TSB # and told him it does exist and please look it up for the information on how to do it.

He swears that the technicians have no idea how to do it and the option doesn't exist.

Also he told me regarding condensation in my headlights that it's normal and to leave them on for 1 hour and see if the condensation goes away.

Finally he had to order a piece for my seatbelt to get rid of the infamous clicking sound!

E90Fleet · 02-10-2006, 03:41 PM

Please phone BMW USA and report them for not knowing what they are doing

02-08-2006, 08:39 AM	#1
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	Charge me for Mp3!? - Please post on this thread for me Another lovely experience with Park Ave BMW in NJ this morning.... After giving them my list of things to look into, the main thing I obviously want is CIP 20 and Mp3 retrofit for my pre-sept production E90. The guy informed me that he doesn't believe this is a "free addition". I informed him that it should be and that I know others who have already gotten it for free at other dealers. He went on to say that if in fact they would be charging me would I go to another dealer to get the work done? (It appears they don't want to do the work and want me to go elsewhere). Here is what I'm asking from my fellow forum members: - Post the dealership & state you got your CIP 20 & Mp3 retrofit: - Date of service: - Cost of service:
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02-08-2006, 08:40 AM	#2
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	To top it all off, they said this all is going to take "days" and they would update me "daily" on the status. One positive that went on was the guy said "Do you work for BMW or something? I've never seen someone come so prepared with facts and what they need" Thanks to E90post.com of course
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02-08-2006, 08:49 AM	#3
CnoteMD Commander in Chief 37 Rep 1,034 Posts Drives: 2008 BMW 535i Join Date: May 2005 Location: Atlanta, GA iTrader: (0) Garage List 2008 M5 [0.00] 2006 330i [0.00]	I had the update performed at Prestige BMW (further north on Rt 17). I had a few legitimate problems with iDrive and Bluetooth, so they were going to have to update to CIP20. The mp3 update apparently is a separate software update, but should be free as long as you complain that you don't have mp3 capability (someone posted the TSB on both of these issues a while back). I had the service perfomed about a week ago. Both updates were free. However, it took a couple of days for the update to be completed. They started work on the car on a Thursday and it was completed on the following Tuesday. I think the CIP update takes about a day. Then when they realized that a separate update was needed for mp3's, that took another day. __________________ 2008 BMW 535i Space Gray, Black Leather, Dark Bamboo Trim\| Sport Automatic with Paddles \| Sport Package 2008 BMW M5 (gone, but not forgotten) Space Gray, Silverstone Merino Leather, Madeira Walnut Wood Trim \| 7speed SMG \| All options Mods: Corsa Exhaust \| RPI Ram Air Intake \| H&R Sport Springs \| Rogue Engineering 12mm spacers
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02-08-2006, 09:34 AM	#4
E90Fleet Lieutenant General 1312 Rep 10,185 Posts Drives: BMW Join Date: Apr 2005 Location: South Africa iTrader: (0)	Its supposed to be done under warranty Print out the SIB on my next post and show it to them, and tell them BMW sent it to you __________________ BMW if you are reading, I need a job, Please.
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02-08-2006, 09:36 AM	#5
E90Fleet Lieutenant General 1312 Rep 10,185 Posts Drives: BMW Join Date: Apr 2005 Location: South Africa iTrader: (0)	BMW SI B65 30 05 January 2006 SUBJECT CCC: MP3 CD Playback Not Available MODEL E60, E61 (5 Series) with SA 609 CCC-Navigation from 3/05 to 9/29/05 vehicle production E63, E64 (6 Series) from 3/05 to 9/29/05 vehicle production E90, E91 (3 series)) with SA 609 CCC-Navigation vehicles produced up to 9/29/05 SITUATION The MP3 option is not available in the audio menu. When an MP3 CD is used, it is not recognized as a valid CD. CAUSE The stability of earlier CCC (Car Communication Computer) software did not allow for proper MP3 functionality. PROCEDURE On a customer complaint basis only, retrofit MP3 functionality using Progman V20.00 or higher. Refer to the SI B09 05 01 Coding, Individualization, Programming (CIP), for the "Retrofit" procedure. Select "MP3" from the retrofit list and follow the on screen instructions for retrofitting MP3 capability. The service code "KMP3" will be added to the end of the vehicle order as displayed in the Measures Plan. After the procedure is complete, turn the ignition off and wait 5 minutes or until the driver's switch block LED goes out. Check the functionality of the system. WARRANTY INFORMATION Covered under the terms of the BMW New Vehicle Limited Warranty. Defect Code 65 83 94 23 00 Labor Operation: Retrofit MP3 (programming/coding performed as part of a Technical Campaign) Labor Operation Labor Allowance +00 56 743 4 FRU (E60, E61, E91) 3 FRU (M5, E63, E64, E90) Labor Operation: Retrofit MP3 Labor Operation Labor Allowance 00 56 110 10 FRU (E60, E61, E91) 9 FRU (M5, E63, E64, E90) +00 56 744 8 FRU (E60, E61, E91) 7 FRU (M5, E63, E64, E90) Labor Operation: Retrofit MP3 and program/code control modules Labor Operation Labor Allowance 00 56 111 16 FRU (E60, E61, E91) 15 FRU (M5, E63, E64, E90) +00 56 745 15 FRU (E60, E61, E91) 14 FRU (M5, E63, E64, E90) Labor Operation: Retrofit MP3 and program/code control modules (including CAS) Labor Operation Labor Allowance 00 56 112 17 FRU (E60, E61, E91) 16 FRU (M5, E63, E64, E90) +00 56 746 16 FRU (E60, E61, E91) 15 FRU (M5, E63, E64, E90) Note: Should the vehicle be affected at the same time by another repair in which programming of control units is also required, programming may be claimed only once. Note: The following explanations will spell out the correct use of the work times. Main Work: Use this labor operation number when the only repair performed is the listed warranty repair. OR +Associated Work: Use this labor operation number when other repairs or services are performed along with the listed warranty repair. Under no circumstances should both labor operation numbers be claimed. Attempts to claim both times will result in an unnecessary delay in claim processing and payment. __________________ BMW if you are reading, I need a job, Please.
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02-08-2006, 09:41 AM	#6
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	Thanks Fleet... I just called and left a message for the service advisor. I am going to e-mail him that TSB and highlight the Warranty information section.
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02-08-2006, 09:44 AM	#7
agarbati Second Lieutenant 39 Rep 279 Posts Drives: E90, Saph Blk 330i Join Date: Apr 2005 Location: Minneapolis iTrader: (0)	I have no idea why it takes so long for some dealers. My dealer took about 6-7 hours to get it done. At least I think he did everything cause my in dash CD player plays MP3's and all.
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02-08-2006, 09:58 AM	#11
jflecha Second Lieutenant 10 Rep 205 Posts Drives: E90 06 330i Join Date: Sep 2005 Location: The Garden State iTrader: (0) Garage List 2006 330I [0.00]	I was told by the sales manager at my dealership that updates were free, were you told the same? If you werent you may have a problem. Remember these updates take forever and they dont always take and they have to start over. I expect the dealerships to discourage them unless they're needed for a real fix, my BMW assist wasnt sending data for instance. I would wait till you really need the update, I know you dont want to hear that but you should keep in mind some of the issues resulting from updates going wrong. __________________ Tit-Silver 330i/STEP/SP/PP/CWP
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02-08-2006, 10:30 AM	#13
shuzmaker First Lieutenant 27 Rep 303 Posts Drives: e90 325iAS Join Date: Sep 2005 Location: Garden State iTrader: (0) Garage List 2006 325i [0.00]	Mine's Pre-Sept productions and has MP3. Got my update a couple of months ago at Open Road. Was ready the next day. Cost: Free. __________________ . :: 325i :: JB :: ZSP :: Step :: BLK Dakota :: Hot Seats :: Tints :: Pilot A/S :: .
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02-08-2006, 10:59 AM	#15
poldim Vroom Vrrooooom 300 Rep 3,146 Posts Drives: 330i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (2) Garage List 2006 330i Sedan [0.00] 2003 GSX-R 600 [0.00]	Let us know what he says... __________________ -Dmitriy 06' BMW 330i & 03' Suzuki GSX-R600 SG \| Beige Dakota \| Poplar \|\| iDrive w/MP3 \| PP \| SP \| CWP \| PDC \| Comfort \| Shades \|\| 40% Tint \| Black Line Tail Lights \| Hardwired V1
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02-08-2006, 11:16 AM	#16
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Call the worthless morons at BMW NA and complain. They won't care and won't help you but at least it will be logged in case someone accidentally looks into it some day. __________________ I think it is bad luck to be superstitious
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02-09-2006, 09:30 PM	#20
RyBMW Major 78 Rep 1,038 Posts Drives: X5 Join Date: Jun 2005 Location: NYC iTrader: (1) Garage List 2012 BMW X5 [0.00] 2008 335i [0.00]	I got my CIP 20 update and the MP3 retrofit at JMK BMW in NJ. It was Jan. 27. It took about 6-7 hours. Only one day. It was free. Covered under warranty. I didn't buy my car from them and they even provided me with a loaner through Enterprise. __________________ New: 12 X5 xDrive35i Premium Alpine White/Cinn Brown Old: 08 E92 335i\|Space Gray/Coral Red/Gray Poplar Old: 06 E90 330i\|Black Sapphire/Black /Burl
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02-10-2006, 03:34 PM	#21
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	Park AVE is unbelievable...... The guy calls me and tells me my car is all set, then he tells me how Mp3 retrofit does not exist. I gave him the TSB # and told him it does exist and please look it up for the information on how to do it. He swears that the technicians have no idea how to do it and the option doesn't exist. Also he told me regarding condensation in my headlights that it's normal and to leave them on for 1 hour and see if the condensation goes away. Finally he had to order a piece for my seatbelt to get rid of the infamous clicking sound!
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02-10-2006, 03:41 PM	#22
E90Fleet Lieutenant General 1312 Rep 10,185 Posts Drives: BMW Join Date: Apr 2005 Location: South Africa iTrader: (0)	Please phone BMW USA and report them for not knowing what they are doing __________________ BMW if you are reading, I need a job, Please.
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