Dealer gouged my car

feng27shui · 06-07-2006, 11:57 AM

I had a run-flat tire replaced by the dealer at great expense last week and also decided to get an alignment.

What I didn't pay for was the two deep gouges over the wheel well which I just noticed this morning. I'm pissed. I'll post photos later.

Spoke with the service manager and will be showing him the damage. Here I am doing my damnedest to keep the f'ing car spotless - - Btw, the dealer is Habberstaad in Huntington Long Island. So far they have been very heplful/cooperative...

LEDZEP · 06-07-2006, 11:58 AM

Good luck. Keep cool with them and don't even entertain the idea that they didn't do it. If you get into a pissing contest with them, they are liable to just claim they didn't do it and say "prove it". Time to break out the honey and hope the flies come!

feng27shui · 06-07-2006, 12:21 PM

Good advice. I'll play nice. Fortunately, a guy surveyed the car for dents/dings etc (of which there are none) prior to getting it serviced.

ZuerstBMW · 06-07-2006, 01:05 PM

This is why I ALWAYS check my car prior to leaving the dealer. This way you could have said"You checked the car and it was free of dings, why is there dings now?" They can always say it happen after you left, if they want to be asses.
I had the same thing done last week, and I made sure my car was the same before I pulled out. I even checked the rim to make sure they didnt scratch it ect.

I hope they fix it for you, good luck.

Asiann · 06-07-2006, 01:45 PM

Feel for you on that one. When I went to pick up my car the dealer had accidently backed it into another car scratching the bumper and they had it sent to get fixed. I went to look at it and it was the worse job ever. They tried to spot paint and you could tell where it was and where they used tape along the lines in the bumper to mask it off. I told them to paint the entire bumper or else they could have the car back. I didn't care if they had to take one off another Bimmer but it was getting fixed. I wasn't mad until they tried to pull one over on me. Just be careful and always check. Good luck!

feng27shui · 06-07-2006, 03:28 PM

Learned my lesson. Hope this situation doesn't worsen

I will get physical if needed (joke, sort of)

06-07-2006, 11:57 AM	#1
feng27shui Enlisted Member 11 Rep 36 Posts Drives: 330xi Join Date: Nov 2005 Location: New York iTrader: (0) Garage List 2006 330xi [0.00]	Dealer gouged my car I had a run-flat tire replaced by the dealer at great expense last week and also decided to get an alignment. What I didn't pay for was the two deep gouges over the wheel well which I just noticed this morning. I'm pissed. I'll post photos later. Spoke with the service manager and will be showing him the damage. Here I am doing my damnedest to keep the f'ing car spotless - - Btw, the dealer is Habberstaad in Huntington Long Island. So far they have been very heplful/cooperative... __________________ 330xi\|Titanium Silver\|Blk Leather\|Premium\|Sport\|162's\|Nav
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06-07-2006, 11:58 AM	#2
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Good luck. Keep cool with them and don't even entertain the idea that they didn't do it. If you get into a pissing contest with them, they are liable to just claim they didn't do it and say "prove it". Time to break out the honey and hope the flies come! __________________ I think it is bad luck to be superstitious
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06-07-2006, 12:21 PM	#3
feng27shui Enlisted Member 11 Rep 36 Posts Drives: 330xi Join Date: Nov 2005 Location: New York iTrader: (0) Garage List 2006 330xi [0.00]	Good advice. I'll play nice. Fortunately, a guy surveyed the car for dents/dings etc (of which there are none) prior to getting it serviced. __________________ 330xi\|Titanium Silver\|Blk Leather\|Premium\|Sport\|162's\|Nav
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06-07-2006, 01:05 PM	#4
ZuerstBMW ¡Viva España! 373 Rep 7,803 Posts Drives: 2023 230i Mineral White Join Date: Mar 2006 Location: Apollo Beach, FL. iTrader: (68)	This is why I ALWAYS check my car prior to leaving the dealer. This way you could have said"You checked the car and it was free of dings, why is there dings now?" They can always say it happen after you left, if they want to be asses. I had the same thing done last week, and I made sure my car was the same before I pulled out. I even checked the rim to make sure they didnt scratch it ect. I hope they fix it for you, good luck. __________________ 23 G42 230i Mineral White Cognac, Aluminum With Mesh Effect Interior Trim MODS Clear Guard, 15% Ceramic Tint, Floating Caps
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06-07-2006, 01:45 PM	#5
Asiann Got Seoul? 116 Rep 2,862 Posts Drives: 2012 535i MSport Join Date: Dec 2005 Location: Honolulu iTrader: (0) Garage List 2012 BMW 535i [0.00] 2008 750Li [0.00] 2006 BMW [0.00]	Feel for you on that one. When I went to pick up my car the dealer had accidently backed it into another car scratching the bumper and they had it sent to get fixed. I went to look at it and it was the worse job ever. They tried to spot paint and you could tell where it was and where they used tape along the lines in the bumper to mask it off. I told them to paint the entire bumper or else they could have the car back. I didn't care if they had to take one off another Bimmer but it was getting fixed. I wasn't mad until they tried to pull one over on me. Just be careful and always check. Good luck! __________________ Can you say Alooooha? [SIGPIC][/SIGPIC]
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06-07-2006, 03:28 PM	#6
feng27shui Enlisted Member 11 Rep 36 Posts Drives: 330xi Join Date: Nov 2005 Location: New York iTrader: (0) Garage List 2006 330xi [0.00]	Learned my lesson. Hope this situation doesn't worsen I will get physical if needed (joke, sort of) __________________ 330xi\|Titanium Silver\|Blk Leather\|Premium\|Sport\|162's\|Nav
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