12-30-2012, 08:20 PM | #46 |
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I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.
The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
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12-30-2012, 11:45 PM | #47 |
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...more like the entire community should contact BMWNA. Not to be pessimistic, I doubt they would care. I have heard some stories from friends that work at dealers, many people get shafted. Not sure how BMW gets repeat biz and is so profitable...
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12-31-2012, 01:28 AM | #48 |
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This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.
Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community. Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation. In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition. Reliability is not only appreciated re car parts, but also re human relationships and reputation. Just my 2 cents.
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12-31-2012, 07:17 AM | #49 | |
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12-31-2012, 07:34 AM | #50 |
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Thanks guys and very well stated Artemis. If anyone wants to speak up about the situation the number below is their tracking number to my case.
bmwusa@emails.bmwusa.com 2011 BMW 1M - Correspondence (1-2471578718) As you can see, they appreciate your comments.
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12-31-2012, 07:56 AM | #51 | |
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12-31-2012, 01:34 PM | #53 |
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Dan - as we have posted both on the board and directly, I am very sorry your case was handled in this fashon. I know you will land on your feet - you deserve it. Hang in there.
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12-31-2012, 02:09 PM | #54 | |
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01-02-2013, 07:08 PM | #57 |
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This is incredibly frustrating. I agree with others, if this is how BMW treat M customers I don't expect to be coming back. There's plenty of choice out there and the world is a small place, screwing customers has a global impact.
Dan I truly feel sorry for the way you've been treated, I know you're being wise and cutting your losses but damn I hate seeing this injustice. |
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08-02-2015, 06:06 PM | #58 |
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Hi all,
This is my first post, but I am a long time lurker. I was wondering if anyone had an update on the repairs for this car? The car popped up on the SF Bay Area CL for $60k, the seller said it had no issues and was never tracked. Clearly that was not the case. Then it was purchased a short while later by Premiere Motors in Hayward CA who now has it listed for $66k. Just curious? Thanks |
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08-02-2015, 09:12 PM | #59 | |
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08-02-2015, 09:36 PM | #60 | |
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Dan is very open and it should be simple to compare VINs. This VIN is not on the registry but not sure if Dan put it on there. Have you PMd him for his VIN? |
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08-02-2015, 09:49 PM | #61 | |
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08-02-2015, 09:57 PM | #62 |
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08-02-2015, 11:09 PM | #63 |
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Yeah I saw the vin in the CL ad and of course plugged it into Google. This thread came up (bc of Dan's LTR). Now Premiere Motors has it up. I'm just curious if BMW denied his warranty claim was the motor rebuilt or replaced?
Sat in the car today--beautiful car. I want one with a little less history though. |
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08-02-2015, 11:30 PM | #64 | |
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08-02-2015, 11:46 PM | #65 |
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No. For all I know they didn't know. The CL seller may not have disclosed it to them. He sure wasn't disclosing it in his ad. I don't know how the original owner sold his car (or traded it in). I guess its possible the CL seller didn't know if he bought it from CarMax or something?
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