Riss Racing OCC Install

rocketpop · 04-18-2009, 04:51 PM

OK, Everyting was going great, install was going very well. I was able to get everything off the car. Did not drop anything or break anything. I had eveything ready to install onto the car when the FEDEX guy rang the doorbell.

Then....

I open the OCC kit and started to assemble the tubes. Guess what??? They sent me two of the same size hoses. The right side hose does not fit the connector. There is suppose to be a big one and smaller one. I can not complete the install. Worse of all I have to reinstall on the OEM parts and put the car back together.

Dennis

BSM 135i · 04-18-2009, 05:03 PM

not trying to sound like a dick but why didn't you just wait til the OCC got there to take the OE parts off?

rocketpop · 04-18-2009, 05:06 PM

Yes, thanks for your suggestion. That would have been idea but it did happen that way. I was trying to get a head start on it. To tell you the truth I most likely would not have noticed even if it did happen that way. I would have open it up, check to see there was a OCC and two hoses.

amsfoto · 04-18-2009, 05:07 PM

Quote:

Originally Posted by BSM 135i

not trying to sound like a dick but why didn't you just wait til the OCC got there to take the OE parts off?

+1

Also, why would you come on here and complain about it first instead of contacting Riss Racing. Yeah it's their fault, but what good is going to come from a post like this other than you getting flamed for disassembling your car before making sure you had the correct parts to put it back together.

I can sympathise with the situation I suppose. Good luck.

EDIT: When I got my install kit the hoses were already connected to their adapters, so there was no way they could have been the wrong ones. Perhaps RR has been changing things up a bit. Sucks.

rocketpop · 04-18-2009, 05:23 PM

It's Saturday and Riss is closed and I already owed up to making a mistake by taking apart the car before hand.

heyimsam · 04-18-2009, 05:30 PM

why is this not surprising ha.. sorry to hear about your situation

rocketpop · 04-18-2009, 05:36 PM

Quick trip to the auto store and 2 bucks, problem solved. Sorry, I just needed to vent earlier.

On a side note, there was no instruction included with the kit. (Didn't matter to me but it may to others)

Das Ein · 04-18-2009, 07:21 PM

What, there was no warning that came with it, that said it might require "modification" to fit?

KeithLM · 04-18-2009, 08:09 PM

There's just not a lot of QC at Riss Racing. I can tell you that from experience.

I just checked my OCC kit and it looks ok, but I've been sitting on it for weeks now because I just dread what might go wrong with the installation. When it comes to Riss "bolt-ons" you never know how it will go.

Riss Racing · 04-19-2009, 07:12 PM

Quote:

Originally Posted by rocketpop

Quick trip to the auto store and 2 bucks, problem solved. Sorry, I just needed to vent earlier.

On a side note, there was no instruction included with the kit. (Didn't matter to me but it may to others)

The shop is closed however we are always available VIA PM/IM/Email. Please email me your address anthony@rissracing.com, and we will get the correct piece out too you. Please put in detail which hose your missing. Thank you, and I'm sorry for your issue.

Berduderunner · 04-19-2009, 07:28 PM

not surprised at all

Evolved · 04-19-2009, 08:23 PM

Quote:

Originally Posted by rocketpop

It's Saturday and Riss is closed and I already owed up to making a mistake by taking apart the car before hand.

I see no problem with you taking the OEM parts off in anticipation. You knew the new parts would be arriving that day and you wanted to get a head start on the project. How were you to know the kit was going to be incomplete.

Sure, in hind sight it's easy to say that removing the oem parts was a mistake but I don't see it that way.

rcracer_tx · 04-19-2009, 09:25 PM

Quote:

Originally Posted by Evolved

I see no problem with you taking the OEM parts off in anticipation. You knew the new parts would be arriving that day and you wanted to get a head start on the project. How were you to know the kit was going to be incomplete.

Sure, in hind sight it's easy to say that removing the oem parts was a mistake but I don't see it that way.

There is a big problem with that... When I was working at a shop, Greddy, k&n, and other companies like HKS occasionally sent the wrong parts in a kit, or had missing parts.

It is always a bad idea to start taking parts off before actually having the parts...

Dangerlucas · 04-19-2009, 09:38 PM

Quote:

Originally Posted by rcracer_tx

There is a big problem with that... When I was working at a shop, Greddy, k&n, and other companies like HKS occasionally sent the wrong parts in a kit, or had missing parts.

It is always a bad idea to start taking parts off before actually having the parts...

I agree. You should never start a project before confirming that you have everything you need to complete it.

Just the other week I received my Performance Steering Wheel from Dan at United, when it go here I took a quick look at it and it seemed like everything was there. On the weekend I brought it to BRracing to do the install. The took everything out and inspected it before doing anything on the car. It turns out the clock spring had some broken tabs and part of the wheel was a little chewed up. If they would have started the install and then found out it was broken I would have been out the labor for the time they spent on it and they would have had to put the stock wheel back on.

Now I'd also like to point out that I sent a message to Dan on Saturday and I didn't hear back. I check in with him again Monday and he let me know that a new wheel was on the way and Fedex would be by to pick up the old one. Great customer service

.

What I didn't do was go post something on the forums first thing. Give vendors a chance to make things right before you go on the forums posting about a negative experience. It really doesn't help anyone to post it here.

twinturbo135i · 04-19-2009, 11:12 PM

and yet another Riss Racing f-up story......

rocketpop · 04-20-2009, 06:23 AM

Quote:

Originally Posted by Riss Racing

The shop is closed however we are always available VIA PM/IM/Email. Please email me your address anthony@rissracing.com, and we will get the correct piece out too you. Please put in detail which hose your missing. Thank you, and I'm sorry for your issue.

I got it taken care of but thanks anyway.

Dennis

BlackjackMulligan · 04-21-2009, 07:16 PM

Quote:

Originally Posted by Evolved

I see no problem with you taking the OEM parts off in anticipation. You knew the new parts would be arriving that day and you wanted to get a head start on the project. How were you to know the kit was going to be incomplete.

Sure, in hind sight it's easy to say that removing the oem parts was a mistake but I don't see it that way.

+1

Saying it was a mistake for him to start taking his car apart means that he should've expected that the parts wouldn't be the right ones. Have we gotten to the point now that we should expect that companies are going to F up orders? I would've figured after all thats gone on lately that RR would've gotten it right too.

Can't see how the OP is at fault here. I guess that we can't post general stuff that happens while modifying our cars without getting ridiculed in some way.

04-18-2009, 04:51 PM	#1
rocketpop Captain 60 Rep 865 Posts Drives: 135i Join Date: Dec 2007 Location: Home iTrader: (0)	Riss Racing OCC Install - FAIL OK, Everyting was going great, install was going very well. I was able to get everything off the car. Did not drop anything or break anything. I had eveything ready to install onto the car when the FEDEX guy rang the doorbell. Then.... I open the OCC kit and started to assemble the tubes. Guess what??? They sent me two of the same size hoses. The right side hose does not fit the connector. There is suppose to be a big one and smaller one. I can not complete the install. Worse of all I have to reinstall on the OEM parts and put the car back together. Dennis __________________
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04-18-2009, 05:03 PM	#2
BSM 135i Colonel 206 Rep 2,229 Posts Drives: 08' BSM E82 Join Date: Dec 2008 Location: Cali iTrader: (23)	not trying to sound like a dick but why didn't you just wait til the OCC got there to take the OE parts off?
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04-18-2009, 05:06 PM	#3
rocketpop Captain 60 Rep 865 Posts Drives: 135i Join Date: Dec 2007 Location: Home iTrader: (0)	Yes, thanks for your suggestion. That would have been idea but it did happen that way. I was trying to get a head start on it. To tell you the truth I most likely would not have noticed even if it did happen that way. I would have open it up, check to see there was a OCC and two hoses. __________________
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04-18-2009, 05:23 PM	#5
rocketpop Captain 60 Rep 865 Posts Drives: 135i Join Date: Dec 2007 Location: Home iTrader: (0)	It's Saturday and Riss is closed and I already owed up to making a mistake by taking apart the car before hand. __________________
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04-18-2009, 05:30 PM	#6
heyimsam Second Lieutenant 15 Rep 208 Posts Drives: 135i Join Date: Apr 2008 Location: orlando iTrader: (0)	why is this not surprising ha.. sorry to hear about your situation
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04-18-2009, 05:36 PM	#7
rocketpop Captain 60 Rep 865 Posts Drives: 135i Join Date: Dec 2007 Location: Home iTrader: (0)	Quick trip to the auto store and 2 bucks, problem solved. Sorry, I just needed to vent earlier. On a side note, there was no instruction included with the kit. (Didn't matter to me but it may to others) __________________
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04-18-2009, 07:21 PM	#8
Das Ein Captain 31 Rep 815 Posts Drives: '16 Audi TTS, '17 500 Abarth Join Date: Aug 2008 Location: The Colony, TX iTrader: (4)	What, there was no warning that came with it, that said it might require "modification" to fit?
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04-18-2009, 08:09 PM	#9
KeithLM Proud 1er 24 Rep 699 Posts Drives: Crimson/Coral 135i Join Date: Apr 2008 Location: Wylie, TX iTrader: (0)	There's just not a lot of QC at Riss Racing. I can tell you that from experience. I just checked my OCC kit and it looks ok, but I've been sitting on it for weeks now because I just dread what might go wrong with the installation. When it comes to Riss "bolt-ons" you never know how it will go. __________________ Stett Performance Charge Pipe with DDV, Cold-Air Intake, Front Mounted Intercooler, and Stage 1 Oil Cooler. I've recently moved my photos to Google's web albums. Photos can be found here, here, and here.
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04-19-2009, 07:28 PM	#11
Berduderunner drk one 38 Rep 797 Posts Drives: 2008 135i Join Date: Dec 2007 Location: Tampa/Orlando iTrader: (0) Garage List 2008 e90 335i [0.00] 2008 135i [0.00]	not surprised at all __________________ Jet Black \| Coral \| HighGlossBlack \| Steptronic \| Premium \| Sport \| Comfort \| ActiveSteering \| Navi \| HiFi \| HD \| iPod \| SAT BMS JB3 v2.0 \| BMS DCI \| Berk Tech Sport Exhaust \| UR * DPs \| CoolingMist Meth Kit w/ CMGS \| H&R OE Sport Springs \| Breyton GTS-R \| Dunlop Direzza Sport Z1 Star Specs \| GP Thunder 8000K Low Beams/Angel Eyes/Cornering Lights \| LED Interior Light Kit \| Window Tint \| Smoked Tail Lights \| Smoked License Plate Cover
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04-19-2009, 11:12 PM	#15
twinturbo135i First Lieutenant 34 Rep 368 Posts Drives: Join Date: May 2008 iTrader: (1)	and yet another Riss Racing f-up story...... __________________ former 135i owner - ditched it for a new Camaro SS
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