Roadside Assitance

Ange25 · 09-05-2009, 08:17 AM

Have ordered a 135i coupe, expecting delivery sometime in Nov - from reading the BMW website, when i signed the contract, I was under the impression that roadside assistance is included, but now not so sure.

Can anyone shed any light, thanks.

135i auto, AW, coral leather, sunroof, hi fi pro, heated seats, alum pedals, mirrors package, iphone connectivity

wmj73 · 09-05-2009, 10:30 AM

included for the life of the warranty on the car ie 3 years, enjoy!!!!!!!!!!!!!!!!!

takahashi · 09-05-2009, 06:29 PM

Anyone called those people.

When I called for my Mazda ... a Ford guy came.

'fatboy' · 09-05-2009, 07:50 PM

Quote:

Originally Posted by takahashi

Anyone called those people.

When I called for my Mazda ... a Ford guy came.

taka - i called them about 1 week ago as my sunroof malfunctioned. A thrid party provider rocked up with no logo's and no introduction, nothing. They didn't know how to reset the sunroof other than by trying to disconnect the battery (I refused). Total waste of time and I let BMW know through a survey they sent me later (I got a very sorry phone call from customer service the next day).

I ended up having to call the service dealer who was able to walk me through a couple steps and reset sunroof over the phone. problem solved.

Lucky the service is free.

sparoz · 09-05-2009, 08:32 PM

It's free.

. But, I had to call them when the 120d's dtc malfunction was on, and they had absolutely no idea. Basically - if it's still drivable, they don't really care. Ended up ringing the dealer and they asked me to take it in asap because that module controls everything. Turns out the steering sensor was faulty - which feeds info to all dsc dts abs functions - they wouldn't even let me drive the car as they have to wait for parts to come in.

Ange25 · 09-05-2009, 08:43 PM

Thanks for the info...not sure how much peace of mind it gives me though!!

amk2912 · 09-05-2009, 08:44 PM

On the two occasions I have called BMW Roadside Assistance I was attended by a dealer service person in a BMW Roadside Assistance marked X5. I believe it may be a third party outside the metro area.

BMW Roadside Assistance is or should be free for the life of the warranty (3 years).

'fatboy' · 09-05-2009, 08:47 PM

Quote:

Originally Posted by amk2912

On the two occasions I have called BMW Roadside Assistance I was attended by a dealer service person in a BMW Roadside Assistance marked X5. I believe it may be a third party outside the metro area.

BMW Roadside Assistance is or should be free for the life of the warranty (3 years).

I think you are right. when i asked customer service about BMW service cars vs third party cars, i was told that only when all BMW service vehicles are being used, they will assign the job to a third party provider. Maybe a lot of Bimmers where breaking down that night

x5mad · 09-06-2009, 12:46 AM

Have used them on a few occasions. I continued to pay for roadside assistance even after warranty period for my e46 and am glad I did. My E46 has had quite a few problems in the last 12 months and costing me almost $5k in repairs. Recently she was running rough and lost power. So called up BMW assist and arranged for a tow truck to come the next morning. I said the car was unsafe to drive due to the loss in power (getting caught on a roundabout with no/little power for example) and requested the tow truck - no arguments from the operator. Truck turned up on time next morning and towed to my nearest BMW dealer. Turned out to just be a ignition coil. So far I have been happy with my dealings with them, so I will continue to pay for the peace of mind.

BMW86 · 09-06-2009, 01:57 AM

anyone know their number?

takahashi · 09-06-2009, 07:05 PM

Quote:

Originally Posted by BMW86

anyone know their number?

It is in the blue tooth. In my stock standard audio, you press menu > contact > BMW. You will find a 1800 number. You should also have a card from BMW too. I wonder where mine is now.

Taymaishu · 09-06-2009, 07:27 PM

Quote:

Originally Posted by takahashi

It is in the blue tooth. In my stock standard audio, you press menu > contact > BMW. You will find a 1800 number. You should also have a card from BMW too. I wonder where mine is now.

I think it's just Menu -> BMW now.. I can't really remember what mine is, but it's certainly in the Menu somewhere.

takahashi · 09-06-2009, 11:55 PM

You are right - menu > BMW. There is an "operator" logo on top.

I found my card too in the menu. It is very cute modern design.

09-05-2009, 08:17 AM	#1
Ange25 New Member 4 Rep 20 Posts Drives: BMW 135i coupe Join Date: Jul 2009 Location: melbourne, australia iTrader: (0)	Roadside Assitance Have ordered a 135i coupe, expecting delivery sometime in Nov - from reading the BMW website, when i signed the contract, I was under the impression that roadside assistance is included, but now not so sure. Can anyone shed any light, thanks. 135i auto, AW, coral leather, sunroof, hi fi pro, heated seats, alum pedals, mirrors package, iphone connectivity
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09-05-2009, 10:30 AM	#2
wmj73 Captain 25 Rep 715 Posts Drives: M2 Comp, 440i GC Join Date: Jul 2008 Location: QLD iTrader: (0) Garage List 2008 [0.00] 2020 BMW M2 Comp [0.00]	included for the life of the warranty on the car ie 3 years, enjoy!!!!!!!!!!!!!!!!!
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09-05-2009, 06:29 PM	#3
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	Anyone called those people. When I called for my Mazda ... a Ford guy came. __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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09-05-2009, 08:32 PM	#5
sparoz Brigadier General 191 Rep 4,848 Posts Drives: VO 1///M; Macan Turbo Join Date: Jun 2008 Location: Sunshine Coast iTrader: (0)	It's free. . But, I had to call them when the 120d's dtc malfunction was on, and they had absolutely no idea. Basically - if it's still drivable, they don't really care. Ended up ringing the dealer and they asked me to take it in asap because that module controls everything. Turns out the steering sensor was faulty - which feeds info to all dsc dts abs functions - they wouldn't even let me drive the car as they have to wait for parts to come in. __________________ Macan S Diesel - Carrera White Macan Turbo - White 1///M - Valencia Orange
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09-05-2009, 08:43 PM	#6
Ange25 New Member 4 Rep 20 Posts Drives: BMW 135i coupe Join Date: Jul 2009 Location: melbourne, australia iTrader: (0)	Thanks for the info...not sure how much peace of mind it gives me though!!
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09-05-2009, 08:44 PM	#7
amk2912 Lieutenant Colonel 87 Rep 1,663 Posts Drives: '10 X5 40d & '12 F10 520d Join Date: Dec 2007 Location: Perth iTrader: (0)	On the two occasions I have called BMW Roadside Assistance I was attended by a dealer service person in a BMW Roadside Assistance marked X5. I believe it may be a third party outside the metro area. BMW Roadside Assistance is or should be free for the life of the warranty (3 years).
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09-06-2009, 12:46 AM	#9
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	Have used them on a few occasions. I continued to pay for roadside assistance even after warranty period for my e46 and am glad I did. My E46 has had quite a few problems in the last 12 months and costing me almost $5k in repairs. Recently she was running rough and lost power. So called up BMW assist and arranged for a tow truck to come the next morning. I said the car was unsafe to drive due to the loss in power (getting caught on a roundabout with no/little power for example) and requested the tow truck - no arguments from the operator. Truck turned up on time next morning and towed to my nearest BMW dealer. Turned out to just be a ignition coil. So far I have been happy with my dealings with them, so I will continue to pay for the peace of mind.
	Appreciate 0 Quote

09-06-2009, 01:57 AM	#10
BMW86 Major General 398 Rep 9,156 Posts Drives: RS3 Sedan / Macan S Join Date: Jul 2008 Location: Australia iTrader: (0)	anyone know their number?
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09-06-2009, 11:55 PM	#13
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	You are right - menu > BMW. There is an "operator" logo on top. I found my card too in the menu. It is very cute modern design. __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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