Best Sydney Dealership?

tyorll · 05-15-2011, 10:14 AM

Looking for advice. I bought my BMW second hand under warranty, and would like to get it serviced at a dealership in case anything needs replacing that should be covered under warranty. Recommendations?

Also for future reference if anyone jumps into this thread, feel free to recommend Sydney BMW dealerships for:
1) Sales
2) Servicing

Cheers guys for any advice.

Taymaishu · 05-15-2011, 05:16 PM

You're going to get mixed reviews for all.

My suggestion is to go to 2 or 3 and ask to see their service dept, ask whatever questions you want.

For the record, Trivett is brilliant for servicing (for me anyway).

MrBlonde · 05-15-2011, 06:38 PM

I use North Shore

Chris.G · 05-15-2011, 07:09 PM

1- For sales its s no brainer, Trivett. (you can actually bargain with them and walk out smiling)
2- For service i use North Shore. They aren't bad.

Alpha Trion · 05-15-2011, 07:15 PM

im very happy with Sylvania.. but it all depends whats convenient for you... you're not going to drive from one end of the world to another just for good service are you?

JB4-335 · 05-15-2011, 07:21 PM

No such thing as a good dealership. All they want is money and there damn good at it. That's why there called 'DEALERSHIPS'

Jeef Beef · 05-15-2011, 07:39 PM

The dealers tend to treat you better if you return to the dealership where you bought your car (or in your case, where the car was originally purchased).

Mine was bought at Worthingtons Gosford, and I can't sing their praise enough. Totally worth the drive everytime since they'll always give me an interesting loaner to drive back down to Sydney.

Bimmer_Freak · 05-15-2011, 07:39 PM

For sales i had a very good experience at Trivett Classic. Very willing to negotiate. I will buy from them again no matter where i'm living in Sydney.

For service (haven't had one yet) will probably go to Canterbury BMW as they are my local.

Stuart@BMRAutowerkes · 05-15-2011, 07:50 PM

Quote:

Originally Posted by Jeef Beef

The dealers tend to treat you better if you return to the dealership where you bought your car (or in your case, where the car was originally purchased).

Mine was bought at Worthingtons Gosford, and I can't sing their praise enough. Totally worth the drive everytime since they'll always give me an interesting loaner to drive back down to Sydney.

Jeff put me on to Worthingtons as well and they have been looking after me with my 3er even though I don't live anywhere near Gosford lol.

Trivett seems nice enough though.

For sales, just see who will give you the best price.
Servicing, a bit trickier and 'luck of the draw' I guess.

Alpha Trion · 05-15-2011, 08:18 PM

i talked to 2 different sales reps at Trivett and found them both sleazy and stanky.. typical car salesmen.

Chris.G · 05-15-2011, 09:08 PM

Quote:

Originally Posted by blackonblack135

i talked to 2 different sales reps at Trivett and found them both sleazy and stanky.. typical car salesmen.

True...but at the end of the day it doesn't matter when you negotiate a great deal. They can sly talk as much as they like

North Shore on the other hand...oh boy! One of there sales reps, a woman who quite frankly has got to be the most unenthusiastic sales rep in the industry. She can't help it though, she is ex Alto employee and has natural ability of having zero charm. Thank goodness for her colleague, he saved the day when i was enquiring about LCI X5's.

sbce90 · 05-15-2011, 09:14 PM

I have found BMW Sydney Service and absolute "JOY" to deal with......

Sales team is nice on the other hand, not sure how their deals compare to others though.

aus135i · 05-16-2011, 07:50 AM

Quote:

Originally Posted by blackonblack135

i talked to 2 different sales reps at Trivett and found them both sleazy and stanky.. typical car salesmen.

names man... we need names

Hawkeye 135i · 05-30-2011, 05:02 AM

I bought from Canterbury BMW. They took contract law at the same school as Barry O'Farrell.

Service at Col Crawford Brookvale has been fantastic to date.

Rivenscyr · 05-30-2011, 07:13 AM

North shore service is average
They made me pay for fuel i used in the loaner (Sydney did not)
when i went to pick up my car in the arvo i see the customers cars leaving the service office given a bootful upon exiting (actual service is done at another location down the road)

I've followed Suj's advice and gone to Sydney to have my last vehicle check done and am happy so far

sbce90 · 05-30-2011, 08:20 AM

Quote:

Originally Posted by Rivenscyr

I've followed Suj's advice and gone to Sydney to have my last vehicle check done and am happy so far

Um... I just said Sydney wasn't so up tight as to measure how much fuel you use. Plus its more than a fleet of 320is. I doubt I would go back to service for anything major. They effed up a bloody audio install then faffed around for 10 months.

janus77 · 05-30-2011, 06:37 PM

I bought my car from the BMW dealership at Chatswood/Artarmon on the Pacific Highway. Ask for Caroline, she will negotiate, i got a great deal. (though they had a sales quota that weekend, and i came in late on Sunday..)

Rivenscyr · 05-30-2011, 06:37 PM

well i just didnt want to pay for fuel/use of loan car haha

bfi2906 · 05-30-2011, 07:08 PM

When the dealership at Chatswood / Artarmon was BMW Sydney - North Shore, it was owned by BMW Aust, same as Rushcutters Bay. That came about because of the big bust up with Alto - very messy!!

When it was BMW Sydney, it was great for sales and service. People knew how to speak to clients, and knew their product very well.

It's now owned by the same family group that owns Scotts Honda (and maybe Audi) in Artarmon. Since then, the sales manager has gone to Canterbury. Most (if not all) the service staff have turned over. The new group are pathetic - so officious.

There's a woman there, and all she knows is the process - last time I got - "You know the rattle warranty is only 12 months, and since your car is older than that, we'll have to charge you for the time to isolate the rattle and fix it". Luckily I was able to point her at their own records which showed that they've had multiple attempts to fix it, and it stated within the 12 months. The point is, I've never had a response like that in 20 years of BMW ownership. She also did me a HUUUUGGGEEEE favor (only in her mind) by not charging me for fuel on a loaner - the deisel loaner travelled 12 kms while I had it.

It seems like their SA's haven't been BMW mechanics - being an SA used to be a promotion for a mechanic that wanted to be client facing. So now all they do is administration. Any technical talk seems beyond them, unless they've picked it up somehow, or they just make up some BS to shut you up and get you out of there.

I think I'm going to try somwhere else, but it seems they all have issues one way or another.

sbce90 · 05-30-2011, 08:09 PM

Quote:

Originally Posted by janus77

I bought my car from the BMW dealership at Chatswood/Artarmon on the Pacific Highway. Ask for Caroline, she will negotiate, i got a great deal. (though they had a sales quota that weekend, and i came in late on Sunday..)

EOFY is coming up so it's definitely time for some deals!

Quote:

Originally Posted by Rivenscyr

well i just didnt want to pay for fuel/use of loan car haha

I have to agree, measuring the amount of fuel is ridiculous.

janus77 · 05-30-2011, 10:01 PM

rattle warranty is only 12 months? bugger!

Hawkeye 135i · 05-30-2011, 11:19 PM

Quote:

Originally Posted by janus77

rattle warranty is only 12 months? bugger!

I don't think that is correct. It's certainly not in my warranty document.

05-15-2011, 10:14 AM	#1
tyorll Private First Class 9 Rep 175 Posts Drives: 135i Join Date: Dec 2010 Location: Sydney iTrader: (0)	Best Sydney Dealership? Looking for advice. I bought my BMW second hand under warranty, and would like to get it serviced at a dealership in case anything needs replacing that should be covered under warranty. Recommendations? Also for future reference if anyone jumps into this thread, feel free to recommend Sydney BMW dealerships for: 1) Sales 2) Servicing Cheers guys for any advice.
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05-15-2011, 05:16 PM	#2
Taymaishu Banned 145 Rep 3,016 Posts Drives: I love massive black cocks Join Date: Jul 2009 Location: in my ass and around my mouth iTrader: (0) Garage List 2009 125i [5.50]	You're going to get mixed reviews for all. My suggestion is to go to 2 or 3 and ask to see their service dept, ask whatever questions you want. For the record, Trivett is brilliant for servicing (for me anyway).
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05-15-2011, 06:38 PM	#3
MrBlonde Colonel 122 Rep 2,695 Posts Drives: Audi TTRS, M Coupe, 1299 Join Date: Jan 2008 Location: Merewether iTrader: (0)	I use North Shore __________________ .-=[ Kenny ]=-. 1999 BMW M Coupe 10.775 @ 134.35 mph w/1.600 60' (Best 136.07 mph) 25th August 2004. +2010 X5 35D+ Check out the 1Addicts Drag Racing Standings and Drag Racing 101.
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05-15-2011, 07:09 PM	#4
Chris.G Banned 105 Rep 3,120 Posts Drives: 2011 LCI MSPORT X5 30d Join Date: Aug 2006 Location: Sydney, Australia iTrader: (0)	1- For sales its s no brainer, Trivett. (you can actually bargain with them and walk out smiling) 2- For service i use North Shore. They aren't bad.
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05-15-2011, 07:15 PM	#5
Alpha Trion Lieutenant 30 Rep 491 Posts Drives: 135 Convertible Join Date: Apr 2011 Location: Sydney Australia iTrader: (0)	im very happy with Sylvania.. but it all depends whats convenient for you... you're not going to drive from one end of the world to another just for good service are you?
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05-15-2011, 07:21 PM	#6
JB4-335 Brigadier General 168 Rep 3,093 Posts Drives: E92 BSM & E70 AW Join Date: Feb 2011 Location: Australia iTrader: (1)	No such thing as a good dealership. All they want is money and there damn good at it. That's why there called 'DEALERSHIPS'
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05-15-2011, 07:39 PM	#7
Jeef Beef Lord Captain Commander 110 Rep 3,093 Posts Drives: a sleeper Join Date: Oct 2009 Location: Sydney, Australia iTrader: (0)	The dealers tend to treat you better if you return to the dealership where you bought your car (or in your case, where the car was originally purchased). Mine was bought at Worthingtons Gosford, and I can't sing their praise enough. Totally worth the drive everytime since they'll always give me an interesting loaner to drive back down to Sydney. __________________ E82 135i M-sport: SGM/6MT/Black
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05-15-2011, 07:39 PM	#8
Bimmer_Freak Private First Class 13 Rep 151 Posts Drives: 2011 135i DCT Join Date: Aug 2010 Location: Sydney, Australia iTrader: (0)	For sales i had a very good experience at Trivett Classic. Very willing to negotiate. I will buy from them again no matter where i'm living in Sydney. For service (haven't had one yet) will probably go to Canterbury BMW as they are my local. __________________ Current: 2011 135i DCT M-Sport - Space Gray\| black leather/Poplar grain\| Business Nav\| Sunroof - *SOLD!*
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05-15-2011, 08:18 PM	#10
Alpha Trion Lieutenant 30 Rep 491 Posts Drives: 135 Convertible Join Date: Apr 2011 Location: Sydney Australia iTrader: (0)	i talked to 2 different sales reps at Trivett and found them both sleazy and stanky.. typical car salesmen.
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05-15-2011, 09:14 PM	#12
sbce90 Me Boosta 249 Rep 5,721 Posts Drives: 320i / MB C63 / VW up! Join Date: Jan 2010 Location: Sydney, Australia iTrader: (3)	I have found BMW Sydney Service and absolute "JOY" to deal with...... Sales team is nice on the other hand, not sure how their deals compare to others though.
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05-30-2011, 05:02 AM	#14
Hawkeye 135i Private First Class 3 Rep 120 Posts Drives: 135i Join Date: Mar 2010 Location: Gold Coast iTrader: (0)	I bought from Canterbury BMW. They took contract law at the same school as Barry O'Farrell. Service at Col Crawford Brookvale has been fantastic to date.
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05-30-2011, 07:13 AM	#15
Rivenscyr Captain 25 Rep 958 Posts Drives: muzza-tastic cruiser Join Date: Oct 2010 Location: george st iTrader: (0)	North shore service is average They made me pay for fuel i used in the loaner (Sydney did not) when i went to pick up my car in the arvo i see the customers cars leaving the service office given a bootful upon exiting (actual service is done at another location down the road) I've followed Suj's advice and gone to Sydney to have my last vehicle check done and am happy so far
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05-30-2011, 06:37 PM	#17
janus77 Lieutenant 36 Rep 526 Posts Drives: 125i coupe Join Date: Jun 2009 Location: Sydney iTrader: (0)	I bought my car from the BMW dealership at Chatswood/Artarmon on the Pacific Highway. Ask for Caroline, she will negotiate, i got a great deal. (though they had a sales quota that weekend, and i came in late on Sunday..) __________________ 125i, stick shift, M pack w/ 18's, 225/255 Z1's, saphire black, BMW CF rear spoiler, black interior, Midnight tint, business nav, sunroof, Injen intake, H&R sways. Last edited by janus77; 05-30-2011 at 06:42 PM..
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05-30-2011, 07:08 PM	#19
bfi2906 Captain 35 Rep 685 Posts Drives: 135 Coupe Join Date: Aug 2008 Location: Sydney iTrader: (0)	When the dealership at Chatswood / Artarmon was BMW Sydney - North Shore, it was owned by BMW Aust, same as Rushcutters Bay. That came about because of the big bust up with Alto - very messy!! When it was BMW Sydney, it was great for sales and service. People knew how to speak to clients, and knew their product very well. It's now owned by the same family group that owns Scotts Honda (and maybe Audi) in Artarmon. Since then, the sales manager has gone to Canterbury. Most (if not all) the service staff have turned over. The new group are pathetic - so officious. There's a woman there, and all she knows is the process - last time I got - "You know the rattle warranty is only 12 months, and since your car is older than that, we'll have to charge you for the time to isolate the rattle and fix it". Luckily I was able to point her at their own records which showed that they've had multiple attempts to fix it, and it stated within the 12 months. The point is, I've never had a response like that in 20 years of BMW ownership. She also did me a HUUUUGGGEEEE favor (only in her mind) by not charging me for fuel on a loaner - the deisel loaner travelled 12 kms while I had it. It seems like their SA's haven't been BMW mechanics - being an SA used to be a promotion for a mechanic that wanted to be client facing. So now all they do is administration. Any technical talk seems beyond them, unless they've picked it up somehow, or they just make up some BS to shut you up and get you out of there. I think I'm going to try somwhere else, but it seems they all have issues one way or another.
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05-30-2011, 10:01 PM	#21
janus77 Lieutenant 36 Rep 526 Posts Drives: 125i coupe Join Date: Jun 2009 Location: Sydney iTrader: (0)	rattle warranty is only 12 months? bugger! __________________ 125i, stick shift, M pack w/ 18's, 225/255 Z1's, saphire black, BMW CF rear spoiler, black interior, Midnight tint, business nav, sunroof, Injen intake, H&R sways.
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