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01-12-2010, 10:08 AM | #23 | |
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01-12-2010, 11:21 AM | #24 |
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Can you just send the broken wheels to TR for them to inspect? I don't understand why TR asked you to purchase new ones first???
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7/08 135 Coupe, Crimson Red, 6 SP, Sport, Taupe Lette/Aluminum. Performance Mods: JB4 on Map 5, BMS DP Fix V3, Injen polished intake, AR Catless DP, Maddad resonated mid-pipes, aFe exhaust polished tips, ST Suspension Coil Over and Hotchkis front sway bar. Others: BMS OCC, BT Scanner, Mud Flap. Next Mods: AA Front Strut Brace.
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01-12-2010, 01:17 PM | #25 |
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Black 135i Coupe
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01-12-2010, 02:25 PM | #26 | |
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1. You say you have a manufacturing defect in your wheels but you refuse to send them to us for inspection. The pictures you sent to us showed damage consistent with impact damage and you were told we'd have to see them to be sure. You were told if they were deemed defective you'd be reimbursed for shipping. 2. No one told you that you had to buy new wheels in the mean time. You said you didn't have any other wheels to roll on while these were out (you must have found a pair while these were being repaired.) It was suggested to you as a solution to your problem since no company that I've heard of is just going to send you two free wheels and hope they get something back to inspect. The purchase price would be refunded if they were indeed defective. 3. You've also refused to have them tested locally knowing full well if they are deemed defective you'll be reimburesed for the inspection. 4. We've tried to work with you and we've given you every reasonable option to have these inspected....and you've declined to help yourself at each step. 5. The offer is a standing one. If you want an inspection, let us know. 800-981-3783 x360. Otherwise, we're going to move on.
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http://www.tirerack.com/a.jsp?a=AH8&url=index.jsp Please refer to 'Gary/E90 Post' as your previous contact when you order online to help support this forum. Last edited by Gary@TireRack; 01-12-2010 at 04:00 PM.. Reason: content and context |
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01-12-2010, 03:30 PM | #27 | |
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The only thing getting jacked in this conversation is me. My problem with your "system" is that TR tells me one thing, then another, but in the end it's me coming out of pocket due to a defective product that was sold to me. You are correct, I don't have an extra set of wheels. The times that I've had them repaired has been when my car has been in for service (i.e., HPFP getting replaced, Dinan software added, etc...things that take several days to remedy). Your customer service rep told me that I would have to buy a second set, send mine in and basically hope that they would be warrantee'd, even after she said I could take them to a place of TR's choice to have them tested if I chose to pay for it...although the testing wouldn't mean anything because I would still have to let TR see them for an ultimate decision. Tell me, how does that make any sense? I've bought alot of things online (cars, furniture, motorcycles, etc) and I've NEVER had such a sh*tty experience as I have from TR. Hell, I ordered Hawk brake pads from TR a few months back and y'all even screwed that up. I ordered pads and they shipped to a wrong address and I missed out on an opportunity for a closed track day due to someone's incompetance. You say you've tried to "work with me," yet you've given me ONE option. I hope voicing my experience turns alot of people off from buying not only Breyton equipment, but from your company as a whole. And last time I checked, public forums were created in part to ALLOW people to air out problems...to inform others of their experiences.
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01-12-2010, 03:54 PM | #28 | |
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http://www.1addicts.com/forums/showthread.php?t=310912
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01-12-2010, 06:15 PM | #29 |
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If you have babied them and have hit nothing then why would you not just send them in for inspection? It is inconvenient but you will get the desired result. There is no reason for you not to send them in if in fact what you are saying is true.
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01-12-2010, 06:56 PM | #30 | |
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I'm done with this...I'm out. TR can lick my balls.
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01-13-2010, 07:02 AM | #33 |
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^^They do not currently. Perhaps in the future but for now only 18"
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01-13-2010, 03:16 PM | #34 |
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take some pics of where they cracked
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Black 135i Coupe
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01-13-2010, 04:22 PM | #36 |
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Are there any issues with the dunlop Star spec 255/35/18's being almost an inch shorter than stock in the back? I know the 225/40/18 are slightly taller than the stock fronts and slightly taller than the 255's. I rather go with a 265 in the rear but i know most say it rubbs.
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01-13-2010, 04:44 PM | #37 |
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Hmmm. I am thinking of these for the track this year. Would you guys recommend them? I would really like a 'square' setup so they can be rotated. Thoughts?
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01-14-2010, 09:17 AM | #38 | |
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They do run a little wider. 255/35 fits fine but I'm sure you'd get some rub out of the box with a 265.
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01-14-2010, 11:30 AM | #39 |
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I ordered tires from TR and I had nothing but a good experience. That said, I can see why TexasKid is somewhat annoyed.
His problem is simply that he does not have another set of wheels to ride on. While the options given to him sound different, they are essentially the same in that he will have to send the tires back BEFORE he can get a replacement. It doesn't make sense that TR would send him somewhere of their choice for inspection just to have them do another inspection. I don't see why TR can't send out new wheels before the old ones are sent back as long as the inspector of their choosing verifies a defect. |
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01-14-2010, 11:36 AM | #40 |
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how much is it for a oem tire exactly? just the rubber?
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01-14-2010, 11:40 AM | #41 |
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01-14-2010, 01:04 PM | #42 |
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I like the look of them, but I feel like everyone has them. Or at least too many for me. But they definitely look great, and from what I have heard they are quality made. You really couldn't go wrong...
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01-17-2010, 12:27 PM | #43 |
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If you do can you post some pictures? I'm really intrigued by a black on black look and the red stripe could give me an accent to play off of - red roundels etc. But sometimes I think it would be just too much black and that there needs to be a contrast between car color and whats going on in the wheel wells.
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01-17-2010, 03:01 PM | #44 |
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TexasKid's story doesn't make sense to me. If he broke his rims, didn't he have to put something else on the car? If he is riding on another wheel why would there be an issue with sending them to Tire Rack? If they still work and he continues to drive on them, why complain on line and disparage Tire Rack and the wheels? If they are "broke" send them in for inspection. If they have small cracks that are a cosmetic issue but you are still driving on them, it doesn't seem worth the air time it's getting. You seem to have a choice and are choosing to just use them, despite your comments they are "broke".
Jim
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