BMW service get set to spend

MMorbo · 07-25-2012, 06:38 AM

Quote:

Originally Posted by Zuzu

PLUS....

Hey mate,

You available for contract renegotiations with half assed service providers...

Tatts and all?

Zuzu · 07-25-2012, 06:42 AM

Quote:

Originally Posted by jaffa12

Good to have this resolved and enjoy the 1! Somehow I don't think you would need the extended warranty before you move on to an exotic of choice

True Donald.. Buts its worth the exercise, to promote some honesty in the dealership..

Quote:

Originally Posted by MMorbo

Hey mate,

You available for contract renegotiations with half assed service providers...

Tatts and all?

LOL... been there done that in the past, when I was a young fella..

Have been in sales for the 32 years..

BBK · 07-25-2012, 07:17 AM

If this was me, I would have asked for a new car... I know it sounds crazy, but they committed fraud and that's very bad. Glad you're happy with the outcome though Zuzu!

Zuzu · 07-25-2012, 07:28 AM

Quote:

Originally Posted by BBK

If this was me, I would have asked for a new car... I know it sounds crazy, but they committed fraud and that's very bad. Glad you're happy with the outcome though Zuzu!

Thanks mate..

amk2912 · 07-25-2012, 07:39 AM

Well done! I may have to hire your services when I re-negotiate some commercial leasing in a few years time

sbce90 · 07-25-2012, 08:50 AM

Well even without knowing the details of the resolution, if you are happy then that is all that matters, good result Joe!

sparoz · 07-25-2012, 09:07 AM

I am glad that they have make amends.

Alpine* · 07-25-2012, 04:15 PM

Question then Joe is, do you have to take it back to the shire to take up any benefit you have now negotiated as a result of their 'issue' or is it a documented resolution that enables you to take your car to any BMW dealership?

Zuzu · 07-25-2012, 06:14 PM

Quote:

Originally Posted by AlpineM3E92

Question then Joe is, do you have to take it back to the shire to take up any benefit you have now negotiated as a result of their 'issue' or is it a documented resolution that enables you to take your car to any BMW dealership?

PM sent..

pavo335 · 07-25-2012, 06:32 PM

Quote:

Originally Posted by AlpineM3E92

Question then Joe is, do you have to take it back to the shire to take up any benefit you have now negotiated as a result of their 'issue' or is it a documented resolution that enables you to take your car to any BMW dealership?

while joe seems happy with the outcome, which i am sure came with a lot of joe wiping the slobber off his arse

I'd have a real problem with trust. Joe I have a good supply of white markers if you run short.

MrBlonde · 07-25-2012, 06:33 PM

Nailpolish

TimMc · 07-25-2012, 06:56 PM

Quote:

Originally Posted by pavo335

while joe seems happy with the outcome, which i am sure came with a lot of joe wiping the slobber off his arse

I'd have a real problem with trust.

Ditto. How many others have they ripped off? How many more will continue to be ripped off?
Well done though Zuzu!

Stuart@BMRAutowerkes · 07-25-2012, 07:45 PM

Congrats

woosh · 07-25-2012, 08:39 PM

Quote:

Originally Posted by TimMc

Ditto. How many others have they ripped off? How many more will continue to be ripped off?
Well done though Zuzu!

Bah, don't remind me...

Joe, good stuff. Next time I'm in for a service I'll make sure they know I know you...

although that might not be such a good thing for my car? lol

Kiwi Peter · 08-03-2012, 05:40 AM

Well you are not going to believe this, it is a sad but true story.

Yesterday a new client dropped of his car for me to check out and appraise before he goes to the dealer with a gripe a big gripe.
He was on his way home and decided to fill up the fuel tank, but by mistake he put petrol in the diesel tank.

well he drove off 400m later the engine stopped.

After contacting BMW road side the X5 yes another X5 was towed to his usual dealer as he purchased it new and has used these guys for many years.

The dealer did a complete check over and said the engine was damaged beyond repair the price was $40,000 - $45,000 to replace the engine and fuel system.
Next step was to contact the insurance company and have the X5 assessed
the insurance company agreed to come to the party and made the decision to right the X5 off.

It was at this time the dealer found out from the assessor that it was to be
written off, so they took it upon them selves to remove parts and swapped them with another X5. Now at this point the insurance company decided not to cover the owners mistake and declined the claim.

The X5 was picked up from BMW and taken to a local workshop were they cleaned out the fuel system replaced the intank pump / filters and fired her up all seems OK,

The owner picked up the car and on the way home decided to ring the wife to tell her the good news, WELL WELL WELL this is where it all unfolds
he pushed 1 on the address book, the phone rang but a guy answered the phone,

well after some discussion it seems that he was the owner of the complete satnav, DVD system all of his details are still in the unit as it was when he traded in his X5 at the BMW dealer. But that's not all there are no head lights, and there are many fault codes infact two pages on Autologic

He rang today as there is now another issue the trans has failed there is no drive and a knocking sound from under the car.

It is being transported to Advan in the morning
I will have a look and see what else they have swapped around.

As this story unfolds i will keep you informed. BUT IT IS THE VERY SAME DEALER AS THE OTHER X5 AT THE START OF THIS POST. Very sad but true

Zuzu · 08-03-2012, 05:52 AM

Thats absolutely pathetic Pete.. Seeing they are a privately owned dealership, they can get into some serious legal hot water from BMW Aus..

Your client has to report this..

Plus its the sister dealership of my scenario..

amk2912 · 08-03-2012, 06:14 AM

I know of a 1er diesel that was filled with petrol. The vehicle was subsequently written off. It will be interesting to see if it is "re-birthed."

On a side note... the new diesels have a magnetic gate that prevents the entry of a non-diesel nozzle. The diesel pump nozzles have a magnetic ring at the tip that activates the gate and allow the nozzle to enter. Kind of like a chastity belt....

MMorbo · 08-03-2012, 06:27 AM

Would be surprised if BMW AU take action... this has obviously been going on for years... and like any entity the corp culture is set from on high... if they keep it internal it will be washed under the rug...

If you are serious about action... First go to your local police station and lodge a case suspecting stolen goods... get a case number... (just the headlights if you must)

Then call your insurance company advising them that you are suspecting insurance fraud may have occurred, provide the details and the police case number that you have lodged.

you can then contact BMW Australia and advise them that this has occurred, you have reasonable suspicion and have lodged a claim for stolen goods with the police, combined with suspected insurance fraud with the insurance company, provide them with the case details and insurance contacts. if you are still a bit annoyed, you may also lodged a complaint with the ACCC...

Alternatively you can advise the dealer and of the above steps, and see i you can get a set of floor matts and an extended warranty...

... also the above is far more civilised then i would do, last time i was in a similar situation with a boss who tried to commit insurance fraud... i politely reminded of what was required to keep me quiet if he went down the path... he did the right thing... (morally.. not in my benefit)

Rob32R · 08-04-2012, 03:31 AM

Peter, this is my friends fathers car. Is it a black 4.8i?

They have replaced the X5 with an F30 320i for the time being while the X5 gets fixed.

Kiwi Peter · 08-04-2012, 05:03 AM

Quote:

Originally Posted by Rob32R

Peter, this is my friends fathers car. Is it a black 4.8i?

They have replaced the X5 with an F30 320i for the time being while the X5 gets fixed.

Yes that's the one, The X5 has gone back to BMW for them to redo the leather after they stuffed it up

07-25-2012, 07:17 AM	#91
BBK Banned 87 Rep 3,070 Posts Drives: A boring one... Join Date: Oct 2008 Location: Australia iTrader: (0) Garage List 2009 BMW 135i [5.76]	If this was me, I would have asked for a new car... I know it sounds crazy, but they committed fraud and that's very bad. Glad you're happy with the outcome though Zuzu!
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07-25-2012, 07:39 AM	#93
amk2912 Lieutenant Colonel 87 Rep 1,663 Posts Drives: '10 X5 40d & '12 F10 520d Join Date: Dec 2007 Location: Perth iTrader: (0)	Well done! I may have to hire your services when I re-negotiate some commercial leasing in a few years time __________________ 2012 BMW F10 520d M-Sport 2010 BMW E70 X5 xdrive40d
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07-25-2012, 08:50 AM	#94
sbce90 Me Boosta 249 Rep 5,721 Posts Drives: 320i / MB C63 / VW up! Join Date: Jan 2010 Location: Sydney, Australia iTrader: (3)	Well even without knowing the details of the resolution, if you are happy then that is all that matters, good result Joe!
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07-25-2012, 09:07 AM	#95
sparoz Brigadier General 191 Rep 4,848 Posts Drives: VO 1///M; Macan Turbo Join Date: Jun 2008 Location: Sunshine Coast iTrader: (0)	I am glad that they have make amends. __________________ Macan S Diesel - Carrera White Macan Turbo - White 1///M - Valencia Orange
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07-25-2012, 04:15 PM	#96
Alpine* Brigadier General 1281 Rep 4,093 Posts Drives: M2 G87 Join Date: May 2008 Location: Australia iTrader: (0)	Question then Joe is, do you have to take it back to the shire to take up any benefit you have now negotiated as a result of their 'issue' or is it a documented resolution that enables you to take your car to any BMW dealership?
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07-25-2012, 06:33 PM	#99
MrBlonde Colonel 122 Rep 2,695 Posts Drives: Audi TTRS, M Coupe, 1299 Join Date: Jan 2008 Location: Merewether iTrader: (0)	Nailpolish __________________ .-=[ Kenny ]=-. 1999 BMW M Coupe 10.775 @ 134.35 mph w/1.600 60' (Best 136.07 mph) 25th August 2004. +2010 X5 35D+ Check out the 1Addicts Drag Racing Standings and Drag Racing 101.
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07-25-2012, 07:45 PM	#101
Stuart@BMRAutowerkes Major General 808 Rep 5,530 Posts Drives: a black car Join Date: Sep 2010 Location: Sydney iTrader: (3)	Congrats
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08-03-2012, 05:40 AM	#103
Kiwi Peter 160 Rep 1,460 Posts Drives: E92 M3 2012 Edition 500 Join Date: May 2011 Location: Cambridge, New Zealand iTrader: (0)	Here we go again Well you are not going to believe this, it is a sad but true story. Yesterday a new client dropped of his car for me to check out and appraise before he goes to the dealer with a gripe a big gripe. He was on his way home and decided to fill up the fuel tank, but by mistake he put petrol in the diesel tank. well he drove off 400m later the engine stopped. After contacting BMW road side the X5 yes another X5 was towed to his usual dealer as he purchased it new and has used these guys for many years. The dealer did a complete check over and said the engine was damaged beyond repair the price was $40,000 - $45,000 to replace the engine and fuel system. Next step was to contact the insurance company and have the X5 assessed the insurance company agreed to come to the party and made the decision to right the X5 off. It was at this time the dealer found out from the assessor that it was to be written off, so they took it upon them selves to remove parts and swapped them with another X5. Now at this point the insurance company decided not to cover the owners mistake and declined the claim. The X5 was picked up from BMW and taken to a local workshop were they cleaned out the fuel system replaced the intank pump / filters and fired her up all seems OK, The owner picked up the car and on the way home decided to ring the wife to tell her the good news, WELL WELL WELL this is where it all unfolds he pushed 1 on the address book, the phone rang but a guy answered the phone, well after some discussion it seems that he was the owner of the complete satnav, DVD system all of his details are still in the unit as it was when he traded in his X5 at the BMW dealer. But that's not all there are no head lights, and there are many fault codes infact two pages on Autologic He rang today as there is now another issue the trans has failed there is no drive and a knocking sound from under the car. It is being transported to Advan in the morning I will have a look and see what else they have swapped around. As this story unfolds i will keep you informed. BUT IT IS THE VERY SAME DEALER AS THE OTHER X5 AT THE START OF THIS POST. Very sad but true
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08-03-2012, 05:52 AM	#104
Zuzu Major General 2816 Rep 7,637 Posts Drives: M2C HS 6MT Join Date: Mar 2008 Location: Sydney Australia iTrader: (0)	Thats absolutely pathetic Pete.. Seeing they are a privately owned dealership, they can get into some serious legal hot water from BMW Aus.. Your client has to report this.. Plus its the sister dealership of my scenario..
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08-03-2012, 06:14 AM	#105
amk2912 Lieutenant Colonel 87 Rep 1,663 Posts Drives: '10 X5 40d & '12 F10 520d Join Date: Dec 2007 Location: Perth iTrader: (0)	I know of a 1er diesel that was filled with petrol. The vehicle was subsequently written off. It will be interesting to see if it is "re-birthed." On a side note... the new diesels have a magnetic gate that prevents the entry of a non-diesel nozzle. The diesel pump nozzles have a magnetic ring at the tip that activates the gate and allow the nozzle to enter. Kind of like a chastity belt.... __________________ 2012 BMW F10 520d M-Sport 2010 BMW E70 X5 xdrive40d
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08-03-2012, 06:27 AM	#106
MMorbo Private First Class 4 Rep 157 Posts Drives: BMW 135i, 08', Sedona Red Join Date: May 2012 Location: Brisbane, Australia iTrader: (0)	Would be surprised if BMW AU take action... this has obviously been going on for years... and like any entity the corp culture is set from on high... if they keep it internal it will be washed under the rug... If you are serious about action... First go to your local police station and lodge a case suspecting stolen goods... get a case number... (just the headlights if you must) Then call your insurance company advising them that you are suspecting insurance fraud may have occurred, provide the details and the police case number that you have lodged. you can then contact BMW Australia and advise them that this has occurred, you have reasonable suspicion and have lodged a claim for stolen goods with the police, combined with suspected insurance fraud with the insurance company, provide them with the case details and insurance contacts. if you are still a bit annoyed, you may also lodged a complaint with the ACCC... Alternatively you can advise the dealer and of the above steps, and see i you can get a set of floor matts and an extended warranty... ... also the above is far more civilised then i would do, last time i was in a similar situation with a boss who tried to commit insurance fraud... i politely reminded of what was required to keep me quiet if he went down the path... he did the right thing... (morally.. not in my benefit) __________________ 2008 BMW 135i Sedona Red \| AT \| JB4 \| Autowerke DP \| AMS FMIC
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08-04-2012, 03:31 AM	#107
Rob32R Banned 19 Rep 308 Posts Drives: 530i/VW R32/E70 X5 Join Date: Jun 2012 Location: Sydney iTrader: (0)	Peter, this is my friends fathers car. Is it a black 4.8i? They have replaced the X5 with an F30 320i for the time being while the X5 gets fixed.
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