Would You....

jibaholic101 · 08-29-2009, 01:43 AM

let the dealer wash your car after you said in the survey that the car came back dirty?

so i took my car in to get electrical bugs fixed, that couldnt be fixed because the problem couldnt be recreated, and oil changed, and my car came back dusty after i had washed it the day before and not driven it. i got an email from the service manager saying that if i bring my car in they would like to wash and vac it for me to make up for that.

touareg · 08-29-2009, 02:09 AM

I'd prefer that the dealer not wash my car at all...they'll likely just be creating swirl marks in the paint. It sucks that the car came back dusty though.

x5mad · 08-29-2009, 02:19 AM

I make it very clear to my SA that none of my cars are to be washed. However on one occasion there was a new detailer in who didnt know my cars and proceeded to wash it. This was on my black X5 - I was furious!

I had a right go at them and the dealer principal offered to get it fully detailed and apply the paint protection and for me to drive around in a new 750i whilst this was being done. However, I asked how they would do the detailing and I was not impressed as its no where near my standard or even close to the effort I put into detailing my own cars.

I just demanded that the next service I did not expect to pay for labour - they agreed with no arguments.

HondaGoneRogue · 08-29-2009, 02:46 AM

My dealer broke my windshield (actually the detailer did) while washing it. Let the wiper arm slam down on it with no wiper installed. Why the wiper was off, I don't know. They couldn't tell me. Then they put me in a dirty, empty 118i while they fixed it. Germany blows for customer service. They don't give a shit about you. And there are no rules or customs that say they have to.

Xin1120 · 08-29-2009, 03:23 AM

My dealer kinked one of the my rims while washing. They agreed to buff it out and now it looks brand new.

Dr_Jones · 08-29-2009, 02:28 PM

any dealer that washes my car better have his affairs in order

Phased · 08-29-2009, 02:48 PM

It would be a pain to drive my car to the dealer just for them to wash it and clean it. So no, I wouldn't.

CrazyIvan · 09-01-2009, 04:11 PM

I wouldnt let them touch it... after so many posts about horrible dealer prep I just dont think that quick wash will come out any better.

marvinp · 09-01-2009, 05:20 PM

If anyone is thinking of letting their dealer wash their car, then check out this post: http://www.1addicts.com/forums/showthread.php?t=255930

This happened at the same dealer in Pensacola where I go for service. When I went this past weekend, they asked me if I wanted my car washed and the interior vacuumed. I opted for just having the interior vaccumed. I'm really anal about anyone other than myself washing my car.

cagekicker · 09-01-2009, 10:20 PM

NO!

ORIGIN M. · 09-01-2009, 10:48 PM

Not a chance. I get up at like 530 to wash my car just before my 730 AM appointments.

They know me all to well, and have it written in CAPS on my RO's...

former · 09-01-2009, 11:38 PM

I dropped my car off for a few items and forgot to ask them not to wash my car.

They did anyway. But it still came back with a big glob of sap all over the rear bumper. So I complained and my SA offered a full detail. I politely refused. I just don't trust the lowest paid staff at the dealer to care for my car properly.

CrazyIvan · 09-02-2009, 02:34 AM

Quote:

Originally Posted by marvinp

If anyone is thinking of letting their dealer wash their car, then check out this post: http://www.1addicts.com/forums/showthread.php?t=255930

This happened at the same dealer in Pensacola where I go for service. When I went this past weekend, they asked me if I wanted my car washed and the interior vacuumed. I opted for just having the interior vaccumed. I'm really anal about anyone other than myself washing my car.

+1

tbird · 09-02-2009, 05:40 AM

Mine is in for service now. DSC Errors (appears to be a common BMW issue across models), inside lining on vert top has broken clip, minor things like that.

First service at my dealership, so I left the sign on the windshield, printed up my instruction sheet of issues and of course put the "DO NOT WASH" on it, and then instructed the Service Advisor. One of the other SA's asked why. I started up with "Do they only use clean microfiber mitts that have been washed and rinsed after each and every single car? Do they make new wash water after every car and rinse out the bucket?.....and so on ....and so on......." and he just nodded his head and said "Gotcha".

They know. But in saying this, it also sets a precedent. The SA's then know that you are someone who pays attention. This means that the SA's won't be inclined to pull the wool over your eyes on a repair or warranty bit, because they know that they would be caught and receive a world of crap in return.

At my dealership, each SA that I noticed had their "SA Review List" on their computer monitors, of each SA and their rating from BMW according to their driver reviews. That is pretty darn cool. Right in their face is a list of how good they are, and it's like a competition. Braman BMW in Miami.

tm30 · 09-02-2009, 08:33 AM

Dealer will never wash my car again, after they scratched the heck out of it the first two times they did it. JB requires some serious TLC, and it's just not possible when they're washing and drying in ten minutes.

To their credit, they completely fixed it at no cost and without any resistance.

ptack · 09-02-2009, 08:42 AM

Only if they hand wash it. If they run it through their pot-scrubbing machine I will kill them.

escobar929 · 09-02-2009, 08:48 AM

no way would i ever let the dealer wash my car

one time they did and i was so mad but the SA explained to me that the car had been parked under a tree and there was bird poop on it and said there was no way he could ever hand a customers car w/ bird poop on it, i understood and he promised never to do it again

the way i explain it to a new SA is, i wouldnt trust you to give my GF a bath, so no way i would let you wash the mistress either

Midgad · 09-02-2009, 09:22 AM

Old story...
http://www.1addicts.com/forums/showthread.php?t=244805
Update...
The finish on my car will never be the same again.

BlackjackMulligan · 09-02-2009, 09:29 AM

Quote:

Originally Posted by jibaholic101

let the dealer wash your car after you said in the survey that the car came back dirty?

so i took my car in to get electrical bugs fixed, that couldnt be fixed because the problem couldnt be recreated, and oil changed, and my car came back dusty after i had washed it the day before and not driven it. i got an email from the service manager saying that if i bring my car in they would like to wash and vac it for me to make up for that.

Absolutely not

smpeck · 09-02-2009, 09:30 AM

it pains me to see my car is still the "don't-let-them-wash-your-car" poster child!

http://www.1addicts.com/forums/showthread.php?t=255930

escobar929 · 09-02-2009, 09:44 AM

Quote:

Originally Posted by smpeck

it pains me to see my car is still the "don't-let-them-wash-your-car" poster child!

http://www.1addicts.com/forums/showthread.php?t=255930

what was the outcome?

smpeck · 09-02-2009, 10:04 AM

i mailed a letter along with 8 by 11 pics of the scratches to the owner of the dealership. return receipt, so i know it was delivered.

never got a response.

still got the scratches.

life goes on.

08-29-2009, 01:43 AM	#1
jibaholic101 Brigadier General 160 Rep 3,496 Posts Drives: women wild Join Date: Nov 2008 Location: Charleston, SC iTrader: (0)	Would You.... let the dealer wash your car after you said in the survey that the car came back dirty? so i took my car in to get electrical bugs fixed, that couldnt be fixed because the problem couldnt be recreated, and oil changed, and my car came back dusty after i had washed it the day before and not driven it. i got an email from the service manager saying that if i bring my car in they would like to wash and vac it for me to make up for that. __________________ some italian, german, and japanese ones; and on order more of the same
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08-29-2009, 02:09 AM	#2
touareg Second Lieutenant 30 Rep 219 Posts Drives: 2017 M2 Join Date: Jun 2009 Location: LA iTrader: (0)	I'd prefer that the dealer not wash my car at all...they'll likely just be creating swirl marks in the paint. It sucks that the car came back dusty though. __________________ Currently: 2017 M2 MT LBB In a previous life: 2011 Z4 sDrive35i MT \| 2011 Mk6 GTI MT \| 2008 EX35 \| 2008 Cooper S MT \| 2009 135i MT \| 2002 A4 1.8T
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08-29-2009, 02:19 AM	#3
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	I make it very clear to my SA that none of my cars are to be washed. However on one occasion there was a new detailer in who didnt know my cars and proceeded to wash it. This was on my black X5 - I was furious! I had a right go at them and the dealer principal offered to get it fully detailed and apply the paint protection and for me to drive around in a new 750i whilst this was being done. However, I asked how they would do the detailing and I was not impressed as its no where near my standard or even close to the effort I put into detailing my own cars. I just demanded that the next service I did not expect to pay for labour - they agreed with no arguments.
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08-29-2009, 02:46 AM	#4
HondaGoneRogue They like my Swag... 433 Rep 3,762 Posts Drives: 15 GSM 435i GC Join Date: Aug 2008 Location: South Dakota iTrader: (4) Garage List 2015 435i Gran Coupe [0.00]	My dealer broke my windshield (actually the detailer did) while washing it. Let the wiper arm slam down on it with no wiper installed. Why the wiper was off, I don't know. They couldn't tell me. Then they put me in a dirty, empty 118i while they fixed it. Germany blows for customer service. They don't give a shit about you. And there are no rules or customs that say they have to. __________________ 2015 435i Gran Coupe - Current 2008 AW 135i - Sold
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08-29-2009, 03:23 AM	#5
Xin1120 Captain 41 Rep 667 Posts Drives: 135i Coupé Join Date: Jun 2008 Location: Texas iTrader: (1) Garage List 2008 135i Coupé SOLD [0.00]	My dealer kinked one of the my rims while washing. They agreed to buff it out and now it looks brand new.
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08-29-2009, 02:28 PM	#6
Dr_Jones Major 71 Rep 1,027 Posts Drives: Join Date: May 2008 iTrader: (0)	any dealer that washes my car better have his affairs in order __________________ Just like Indiana...I love my whip
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08-29-2009, 02:48 PM	#7
Phased Private 0 Rep 57 Posts Drives: 135i Join Date: May 2009 Location: Canada iTrader: (0)	It would be a pain to drive my car to the dealer just for them to wash it and clean it. So no, I wouldn't.
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09-01-2009, 04:11 PM	#8
CrazyIvan Lieutenant 29 Rep 488 Posts Drives: 2011 E90 M3 Join Date: Jul 2009 Location: MD iTrader: (0)	I wouldnt let them touch it... after so many posts about horrible dealer prep I just dont think that quick wash will come out any better. __________________
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09-01-2009, 05:20 PM	#9
marvinp Captain 274 Rep 612 Posts Drives: '18 M3, '09 135i Join Date: Jun 2009 Location: San Francisco Bay Area, CA iTrader: (0)	If anyone is thinking of letting their dealer wash their car, then check out this post: http://www.1addicts.com/forums/showthread.php?t=255930 This happened at the same dealer in Pensacola where I go for service. When I went this past weekend, they asked me if I wanted my car washed and the interior vacuumed. I opted for just having the interior vaccumed. I'm really anal about anyone other than myself washing my car. __________________ 2018 F80 M3 Comp, Silverstone Metallic II, w/ black 666M (Ordered: 7/9/2017 \| Pickup 9/9/2017) 1998 E36 M3, Cosmos Schwarz Metallic 2009 E82 135i, Montego Blue
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09-01-2009, 10:20 PM	#10
cagekicker Major 16 Rep 1,335 Posts Drives: '09 crimson red 135i Join Date: Nov 2008 Location: miami (vice city) fl. iTrader: (0)	NO! __________________ 6MT/ Sport Package/ N54/ Asa wheels/ Eibach pro kit springs/ Active autowerke Exhaust/ 35% tint
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09-01-2009, 10:48 PM	#11
ORIGIN M. Banned 3161 Rep 9,134 Posts Drives: ///M Join Date: Oct 2007 Location: Northern Hemisphere iTrader: (0)	Not a chance. I get up at like 530 to wash my car just before my 730 AM appointments. They know me all to well, and have it written in CAPS on my RO's...
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09-01-2009, 11:38 PM	#12
former Practical Idealist 9 Rep 408 Posts Drives: 2009 135i Coupe Join Date: Oct 2005 Location: Greater Los Angeles Area iTrader: (0)	I dropped my car off for a few items and forgot to ask them not to wash my car. They did anyway. But it still came back with a big glob of sap all over the rear bumper. So I complained and my SA offered a full detail. I politely refused. I just don't trust the lowest paid staff at the dealer to care for my car properly. __________________ -f 2009 135 6MT Montego Blue Coupe, Sport, Prem, Cold, Nav, CA, iPod, Smartphone \| Euro Delivery on 10/25/2008
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09-02-2009, 05:40 AM	#14
tbird Captain 31 Rep 683 Posts Drives: "Bianca" 135cic AW/TC Join Date: Dec 2008 Location: FLL iTrader: (0) Garage List 2008 135cic [0.00]	Mine is in for service now. DSC Errors (appears to be a common BMW issue across models), inside lining on vert top has broken clip, minor things like that. First service at my dealership, so I left the sign on the windshield, printed up my instruction sheet of issues and of course put the "DO NOT WASH" on it, and then instructed the Service Advisor. One of the other SA's asked why. I started up with "Do they only use clean microfiber mitts that have been washed and rinsed after each and every single car? Do they make new wash water after every car and rinse out the bucket?.....and so on ....and so on......." and he just nodded his head and said "Gotcha". They know. But in saying this, it also sets a precedent. The SA's then know that you are someone who pays attention. This means that the SA's won't be inclined to pull the wool over your eyes on a repair or warranty bit, because they know that they would be caught and receive a world of crap in return. At my dealership, each SA that I noticed had their "SA Review List" on their computer monitors, of each SA and their rating from BMW according to their driver reviews. That is pretty darn cool. Right in their face is a list of how good they are, and it's like a competition. Braman BMW in Miami. __________________ 2008 135cic, Alpine White/Terracotta Leather/BlackTop, Premium Package (Bluetooth, folding mirrors, etc), Sport Package with M Wheel, Navigation, Logic7 with HD and IPod and Sirius, Steptronic, M Aerodynamic Kit 2001 Focus ZX3, modified for fun commuting Previous 2006 325xi 2002 Audi A4 3.0 Quattro 1997 Audi A4 2.8 Quattro 1984 Audi 4000S Quattro modified 1955 Ford Thunderbird 1969 Camaro modified 1993 Ford Explorer (basic hauling) 1984+1988 Ford Broncos 1993 Honda Civic (Commuter, junk) 2008 Mini (wife's car, AWESOME) A few more
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09-02-2009, 08:33 AM	#15
tm30 Private First Class 8 Rep 166 Posts Drives: 128i Join Date: May 2009 Location: Illinois iTrader: (0)	Dealer will never wash my car again, after they scratched the heck out of it the first two times they did it. JB requires some serious TLC, and it's just not possible when they're washing and drying in ten minutes. To their credit, they completely fixed it at no cost and without any resistance. __________________ 128i/Jet black/6MT/Sport/Premium/Blk. Boston/Heated/Xenon/Prem. HiFi/iPod
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09-02-2009, 08:42 AM	#16
ptack Brigadier General 269 Rep 4,470 Posts Drives: 135i Join Date: May 2008 Location: NJ iTrader: (0) Garage List 2008 135i [6.50]	Only if they hand wash it. If they run it through their pot-scrubbing machine I will kill them. __________________ 135i, SGM, Coral, Sport Package, Auto, Premium Hifi, USB/ipod, Apex EC-7s, PPK Stage II
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09-02-2009, 08:48 AM	#17
escobar929 Brigadier General 154 Rep 4,528 Posts Drives: M2 CS Join Date: Aug 2009 Location: Hollywood, FL iTrader: (14) Garage List 2020 M2 CS [10.00] 2020 M240i [0.00]	no way would i ever let the dealer wash my car one time they did and i was so mad but the SA explained to me that the car had been parked under a tree and there was bird poop on it and said there was no way he could ever hand a customers car w/ bird poop on it, i understood and he promised never to do it again the way i explain it to a new SA is, i wouldnt trust you to give my GF a bath, so no way i would let you wash the mistress either
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09-02-2009, 09:22 AM	#18
Midgad Free Skier 28 Rep 439 Posts Drives: 128i Coupe, 6MT, M-Sports Join Date: Aug 2008 Location: LI,NY iTrader: (0)	Old story... http://www.1addicts.com/forums/showthread.php?t=244805 Update... The finish on my car will never be the same again.
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09-02-2009, 09:30 AM	#20
smpeck Private First Class 14 Rep 160 Posts Drives: 2012 328i Coupe (E92) Join Date: Apr 2009 Location: FL iTrader: (0)	it pains me to see my car is still the "don't-let-them-wash-your-car" poster child! http://www.1addicts.com/forums/showthread.php?t=255930
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09-02-2009, 10:04 AM	#22
smpeck Private First Class 14 Rep 160 Posts Drives: 2012 328i Coupe (E92) Join Date: Apr 2009 Location: FL iTrader: (0)	outcome i mailed a letter along with 8 by 11 pics of the scratches to the owner of the dealership. return receipt, so i know it was delivered. never got a response. still got the scratches. life goes on.
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