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03-21-2008, 11:49 PM | #23 | |
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There's nothing BMW currently sells that justifies any arrogance from BMW CA's or sales managers. Edit: And the way I was treated today by the stained-tie assclowns at my local dealership may have turned me off this brand forever. You really have to work at it to be as clueless and unprofessional as those douchebags... |
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03-22-2008, 12:03 AM | #24 | |
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most of the time , yes it does. The owner sets the over all tone. The majority of resources of any dealership is put into the sales department, you may get lucky to have a good service manager, but how long will he give a damn if the owner does not value customer service ? The the tone of the overall dealership is set in the sales department. The sales team reflex the mentality of the dealership. That is CRM 101. |
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03-22-2008, 12:53 AM | #25 |
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Why are there people here that expect those that work at a car dealership to kiss their behinds? Because they're buying a car? I expect the staff to be polite and professional. I do not need them to polish my shoes. If they are busy and I'm not.. I'll wait and pour myself some coffee. If I'm too busy I'll come back later. I mainly want them to hold up their end of a business transaction. If I don't like the salesman because they are not informed enough or I don't like them as an individual, I'll find a different one. If you want sucking up you need a reality check. This isn't Rodeo drive and you're not Julia Roberts. You're there to buy a car.
As for paying over MSRP.. now way no how. Most of us paid MSPR so we don't have to wait a year for $1000 off, but you can get MSRP anywhere and this is business. I would not buy from that dealer. -Spook |
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03-22-2008, 01:27 AM | #26 |
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Whatever floats your boat. I hear saturn dealerships are very friendly. Personally I would never equate sales staff with the quality of a product.
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03-22-2008, 02:10 AM | #27 | ||
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As you grow up and become more successful in life you will realize that you time is very valuable. Most good sales organization realize this and are willing to give YOU premiums (swag), discounts, and/or other considerations for the right to market or sell to you. By not valuing your time you devalue yourself in a capitalist society. you are telling the world that your time (your most valuable resource) isn’t worth anything. As for Rodeo Dr., that’s the crowd BMW markets to in the US. High level service is built into their pricing model. You may not feel that you are worthy or wanting of these perks, but I recognize the value of my time and expect to be treated accordingly. BTW , you should try shopping on Rodeo Dr one day. The level of service makes it almost Bearable when my wife buy a $1200 purse. Quote:
true: (sales quality) is not equal to (over all quality) but (sales quality) + (Product quality) + (service quality) = (overall quality) Audi, Volvo, Lexus, Infinity, and Mercedes all have quality product. I have bought from Lexus and Infinity. I have shopped at Mercedes and Audi. My experience with BMW so far is well below the standard of the other four . Don’t make excuses for poor dealers. Expect more. You deserve it if you are buying a high quality car. |
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03-22-2008, 02:53 AM | #28 | |
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03-22-2008, 03:44 AM | #30 | ||
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$1200 purse on Rodeo, you getting some back alley deals. |
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03-22-2008, 10:27 AM | #31 | |||
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Reading issue again . I drive a G35 6mt AND a tC. The tC is my project car that is heavily modded. It is a fun toy that I get a kick out of. I’m planning on making a 135 my new project. My wife drives a Lexus rx400h. As for Rodeo drive, my point is quality and luxury is more that just the product. BMW is a luxury product. They are a strong 2nd in the luxury segment. They only have about a 1.8% share of the over all car market. From the posts and PMs that I have gotten ,it seen that BMW does value their customer experience, I was just unlucky to pick two dealers that act more like Ford and Nissan Dealers than a luxury car outfit. It is also very apparent that there are people who are very passionate about BMWs to the point that they will put up with disservice to get their prize. Don‘t hate on me and other because we expect more. Who knows, after I get my 135 I may be so impressed with BMW that I will be willing to crawl over razorblades to get my next BMW fix. The trick is they have to hook me first. Good customer service and A red 135 at sticker is really tempting bait |
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03-22-2008, 10:57 AM | #32 |
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I agree. I have stated previously in multiple threads how I hated my sales expereince with Scott P**** at Stevens Creek BMW. However, I have to say, I went to get my floor mats there at the parts and service department and their attitude was excellent! Unfortunately, it is also the case that (I am guily of this too) most people only report sub-par experiences. Usually, our threshold is set at a lower level to make us want to write a bad review. However, it takes an absolutely amazing customer service usually for us to create a thread saying a dealership is good. Don't all start shouting. I know these are generalisations.
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03-22-2008, 12:37 PM | #34 |
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I also agree, BMW Encinitas has always been good to me. I believe they move quite a bit of cars, so there shouldn't be any markup. That is one advantage of socal, plenty of competition, so a better dealership is only a half hour away.
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03-22-2008, 02:39 PM | #35 |
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have done much researching on this car a lot of potential M3 buyers are buying a 135i because of its size and performance potential. and a lot of 335i owners are slowly and discreetly ordering them.
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03-22-2008, 04:02 PM | #36 | |
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Also, we've had an influx of "passionate" people to this board (read: badge queens, apologists and shills) since 1-series deliveries began. Anyone who states that you should expect and tolerate arrogance from commissioned salesman of any stripe can be immediately and thoroughly dismissed. It'll take awhile to flush that element out of this relatively young forum. |
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04-30-2008, 01:29 PM | #37 | |
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You are so right. I had a CA (Tischer BMW in Maryland) who quoted me a price of $1100 over the invoice a week ago on a 2008 335i coupe. Then few days ago, I get an e-mail for a special financing 3.9 % and incentives up to $2500 on a new 2008 BMW in stock. So I call him up and say "so what does this mean on the price you quoted me from last week ?" He says "that mean I can give you one at $500 below invoice !!". So I was trying to buy a white 335i coupe he had in stock and the CA changes his tune and says " I can't be $500 below invoice". :bs:. I said "Thank You for your time and effort".Why are BMW CA such a A$$H0l3? I know they are not all like this. it's just few bad ones that makes the rest look bad. I will wait 6 months and go to another dealer to make a deal on a 135i or 335i coupe. |
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05-12-2008, 02:00 PM | #38 |
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Sadly it seems that many new car salesmen are just a hair above used car salesmen in their attitudes and sleezyness, but the reason for this must ultimately laid at the feet of the owners. If they have a basically cynical attitude about customers (fools and their money), then it eventually permeates the whole delaership.
When I was looking for my 1st BMW I ran into all types. At one BMW dealership I was shown a pre-owned 3 series with a ridiculous price. When I asked what the Kelly Blue Book value was, the salesman said he had never heard of the blue book. I high-tailed it away from that fat liar and headed to another dealerhsip. There I bought my car largely because the salesman was open, honest and helpful. The service department, however, ended up being horrific and I swore I would never go back to that dealership either. So now I'm on BMW dealership #3 and while the sales guy seems good, the sales manager seems pretty tough and presented me with a dealer invoice number that is a almost $600 more than what you can find on-line or through here. I have a call into the salesman to discuss this and a few other questions. Is BMW worse than average? After going to about 8 different BMW, Audi, Mercedes, Infiniti, Lexus and Acura dealers, I'd say yes. They do tend to be more arrogant. As for expecting to be coddled, some of their competitors are vey much into coddling so the impression is that their dealerships are more interested in customer service even if that's just an impression. You almost wish the engineering of the cars didn't let them get off being fat and lazy. Though I don't know how much influence various manufacturers have over their dealerships, I don't see Toyota ever letting a Lexus dealership earn a reputation for poor customer service. BMW, on the other hand, doesn't seem as intent in equating sales or brand loyalty to dealership experience. |
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05-12-2008, 09:45 PM | #39 |
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I've been to three BMW dealerships, the one here in KS - Baron BMW; One in Bloomington MN - Motorwerks; and one in OKC - don't recall the name. I go to Baron for almost all my service (never have I had a bad experience), and my dad bought his 325xi there. The experience that I've had a Motorwerks has been great - I'll probably buy my 135 from the salesman I meet over this weekend, that's how impressed by him I was. And I stopped into OKC without an appointment to have a "check engine light" looked at the day after I bought my ZHP in Dallas - also excellent service. I guess I've been lucky.
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05-23-2008, 03:56 AM | #40 |
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05-23-2008, 04:46 AM | #41 |
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It's interesting to test some of the views here against the ratings of specific dealers on their sales and service, as generalizations start to dissipate. For example:
-- Do BMW dealers provide generally poorer sales & service performance than other luxury brands? In my state (FL) they are certainly rated more poorly than their competitors. -- Do luxury brand dealers provide an overall higher level of sales & service performance? Nissan and Toyota dealers, to pull out just two examples, are rated as highly or higher in my state (FL) than Lexus, Infiniti and BMW. This source of info isn't a definitive one as the sample sizes are often too small...but looking beyond the ratings to the individual customer comments is very informative. Based on those, FL BMW dealers generally need to make huge improvements. What kind of rep have the BMW dealers in your state earned? www.dealerrater.com/search/ Jack |
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09-03-2008, 09:45 AM | #42 |
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The great thing about having the ability to buy a nice car such as a 135i is the ability to buy it from whomever you choose. If you are not being treated appropriately, move on to another salesperson or dealer.
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09-03-2008, 05:23 PM | #43 |
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It will be very interesting to see in what ways BMW's changes in sales strategy, in the USA in particular, will influence the quality of service received on the sales floor. As BMW USA dealers shift from a 'push' (rely on extensive inventory) to 'pull' (smaller inventory with more emphasis on orders) sales strategy, logic would suggest that service levels will need to climb. Human nature being what it is, I suspect most sales staff will grow grumpy & disenchanted with the customer noticing a drop in service as a result. And as always, the really well managed dealerships will adjust and make lemonade out of lemons.
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