Week 16 Support

[dmboone25]

Originally Posted by Stussy

when you search online does it show you are on the boat?

Not that I know of. I have to see if the Western Highway is one you can track across the ocean though....the only reason I know I am on the boat is bc my SA told me so.

The 800# and OC both say I am still awaiting a shipping vessel. But they are always behind....

[coco_m3]

called my sa, still waiting for a vessel.

[dmboone25]

Originally Posted by silverbullet135i

called my sa, still waiting for a vessel.

I actually misspoke--my car was done on the 11th-been at the port since the 15th. Probably explains why mine is finally on its way.....

[coco_m3]

ive been their since the 17th.

[dmboone25]

Originally Posted by silverbullet135i

ive been their since the 17th.

You must have just missed the Western Highway.....

[Pike]

Amusing conversation with my advisor today, who called me this morning...

CA: "Good morning! I just wanted to tell you that your BMW has been built."

Me: "Umm, yes I know. It was completed last Tuesday, shipped to Bremerhaven by Thursday and is now code 193. I'm hoping it makes it onto one of three ships leaving this week."

CA: "Wow, uh, yes. You seem to know more about this than I do. Do you want the VIN number?"

Me: "Already have it, but thanks. I'm a little obsessive about details."

CA: "Well great. The boat trip will take 31 days to get to California."

Me: "Actually, according to the schedule it'll take.... never mind. Sounds great, looking forward to getting the car. Thanks for calling!"

:iono:

Alright, back to waiting, waiting...

[Nice1]

Originally Posted by Pike

Amusing conversation with my advisor today, who called me this morning...

CA: "Good morning! I just wanted to tell you that your BMW has been built."

Me: "Umm, yes I know. It was completed last Tuesday, shipped to Bremerhaven by Thursday and is now code 193. I'm hoping it makes it onto one of three ships leaving this week."

CA: "Wow, uh, yes. You seem to know more about this than I do. Do you want the VIN number?"

Me: "Already have it, but thanks. I'm a little obsessive about details."

CA: "Well great. The boat trip will take 31 days to get to California."

Me: "Actually, according to the schedule it'll take.... never mind. Sounds great, looking forward to getting the car. Thanks for calling!"

:iono:

Alright, back to waiting, waiting...

LOL. When I emailed my CA on the 14th to find out if I got on a ship, he responded, albeit quickly, "Congratulations, your vehicle completed production on the 14th, today!!!" I completed on the 3rd, and have been waiting at port since the 8th.

[coco_m3]

I WANT MY CAR!!!!!!!!

[shawshank772]

If you are on the east coast are we shipping to Charleston? I was looking at the shipping schedule and it seems nothing is going into NJ. But one ship into SC is leaving today and on the 23rd. I better get on one of them. Its just sitting there waiting to leave!!

[dmboone25]

Originally Posted by shawshank772

Its just sitting there waiting to leave!!

By far the most annoying part of the process......

[2000C4]

Is anyone in this group on a ship? Or are we all waiting?

[dmboone25]

Originally Posted by Stussy

Is anyone in this group on a ship? Or are we all waiting?

I am on the Western Highway.

[2000C4]

Originally Posted by dmboone25

I am on the Western Highway.

Does the 1-800 number update when you are on a ship?

I way over anxious here.... its borderline psychotic. I just traded in my porsche and have been driving a crappy jeep around in all this nice weather thinking of how I have a convertible that is just sitting collecting dust at some port in germany.

[imported_NA]

I'm at the port of exit waiting for a shipping vessel according to the 800#.

[shawshank772]

I am "at port awaiting shipping vessel" still.

[dmboone25]

Originally Posted by Stussy

Does the 1-800 number update when you are on a ship?

I way over anxious here.... its borderline psychotic. I just traded in my porsche and have been driving a crappy jeep around in all this nice weather thinking of how I have a convertible that is just sitting collecting dust at some port in germany.

Call your SA--the 800 # and OC are still saying I am awaiting transport. They can see a lot more at the dealer than we can.....

[pgr135i]

Damn.... I have been on "released to the carrier and awaiting transport to the port of exit" for the last 3 days!! How much time does it take to transport a friggin car to the port?? Why couldn't they build the factory closer to the port?!?!


nOOb question: How do I find out the three digit status code of my car? I didn't see it on OC and never heard it on the 800#.

[dmboone25]

Originally Posted by pgr135i

Damn.... I have been on "released to the carrier and awaiting transport to the port of exit" for the last 3 days!! How much time does it take to transport a friggin car to the port?? Why couldn't they build the factory closer to the port?!?!


nOOb question: How do I find out the three digit status code of my car? I didn't see it on OC and never heard it on the 800#.

When you get to the port, I believe you are status 193.

It took me about 3-4 days from the day I knew my car was completed (via SA) to knowing my car was at the dock (again via SA).

Now, if you call in and actually talk to a human on the 800 #, sometimes they can give you a little more info on the status of your vehicle. For example, my car was finished late on 4/10, and I happened to call in that night and talk to someone, who was able to tell me I had finished production. The automated portion of the 800# wasn't updated until the next day, if that makes sense.

I always try to have fun with this process, but I get a little crazier each time (this is the 3rd Bimmer I have ordered).....

:biggrin:

[pgr135i]

Originally Posted by dmboone25

Now, if you call in and actually talk to a human on the 800 #, sometimes they can give you a little more info on the status of your vehicle.

I have never spoken to a human on the 800#. I just quietly call in a couple of times (after promising myself that I wouldn't) from my desk. I guess once I am at the port, I'll talk to a human.

I know the status they give me is delayed, so hopefully, my car is already at the port waiting for the ship to bring her home.

Thanks for the info.

[dmboone25]

Originally Posted by pgr135i

I have never spoken to a human on the 800#. I just quietly call in a couple of times (after promising myself that I wouldn't) from my desk. I guess once I am at the port, I'll talk to a human.

I know the status they give me is delayed, so hopefully, my car is already at the port waiting for the ship to bring her home.

Thanks for the info.

lol...well if you have a few minutes, just say "customer relations" instead of "vehicle production status" to the computer lady. If you have your production order number memorized, which I am sure you do, then the person you talk to might have more updated info.

:biggrin:

[coco_m3]

i talked to a human yesterday and he told me i would see my car in 3 weeks (educated guess).
But 1800 number say At port of exit awaiting a shipping vessel.
BOO!

[pgr135i]

Originally Posted by silverbullet135i

i talked to a human yesterday and he told me i would see my car in 3 weeks (educated guess).
But 1800 number say At port of exit awaiting a shipping vessel.
BOO!

Who do you think has the incorrect information? The human or the machine?

I'd rather hear someone say its at the port when its en route, than be told that its arriving in 3 weeks, while the car is still collecting dust at the port.

There is nothing worse than false hope..