Went to dealer today

ga-bmwdrvr · 01-17-2006, 11:51 AM

Dropped by my dealer today to ask about the alarm and about getting the clicking sound from the seatbelt fixed. Well, I'm glad to say it was actually a pleasant experience. The assistant service manager went to the parts section with me and ordered the alarm. They quoted $500 installed which I guess is average. Then he called one of the mechanics over and asked about having to program the vehicle. He said it needs to be done along with the full software update since my car is pre-september. He also explained that the car has to be absolutely cold for the upgrade or the sensors might get fried.
So, they scheduled an appointment for next Thursday (parts should be here by then) and asked me to drop the car Wed. evening and my BMW loaner would be waiting. All three (service guy, parts guy, mechanic) were there helping me out and answering questions. On the way out I ran into the CA that sold me the car and he showed me his new ride: a Sparkling Graphite 330i. He said he could not go on taking people on test drives and not have one. This guy is 65 years old!

LEDZEP · 01-17-2006, 11:53 AM

Congrats on a good experience!

StewtheBassman · 01-17-2006, 11:55 AM

Quote:

Originally Posted by LEDZEP

Congrats on a good experience!

So Led says, all the while teeth knashing and knuckles white.....

Fenianz · 01-17-2006, 12:13 PM

$500 is reasonable. Some dealers are over charging for this option. The most expensive I heard was $800.

ga-bmwdrvr · 01-17-2006, 02:31 PM

I'll let you all know how it goes next week. I've been reading some posts about the software update and I'm getting a little worried.

Explorer3253 · 01-17-2006, 03:18 PM

My SA charged me 518...however when i went to double check the pricing in Sales, it was quoted at 675...something is not right about that discrepncy.

David328M-Sport · 01-17-2006, 03:40 PM

ga

i trust all goes well with your updates

ga-bmwdrvr · 01-25-2006, 12:38 PM

Just an update, called today to confirm. The parts are in and they have my loaner waiting. I will drop the car off this evening. Keeping my fingers crossed about the update.

ga-bmwdrvr · 01-25-2006, 09:58 PM

So far so good,I dropped my car off this PM. I was waiting for the service lady while she went to copy my license and insurance within a couple of minutes of arriving and the manager peeks in and asks if I am being helped, he then offered me some coffee. I go to my loaner and it is a 330 E90 with premium and sports package, Alpine white with beige interior. I just keep waiting for something to go wrong.
So far they have been great. Maybe it is because we are in a smaller town and repeat business is more important.
The only negative was that I asked about a filter and oil change and they quoted $120! I said no thanks.

Broken1 · 01-26-2006, 03:29 AM

That's really "good" service in my oppinion. They might not be perfect, but at least they are trying to make your "experience" better.

My dealer here (the one I bought from) would basically tell me to "GO OVER THERE AND BOOK AND APPOINTMENT" and then would dissapear before I could even ask anything - and if I dared to ask for a loaner (because of a factory fault on my car) they would just look at me like I'm a freak.
Luckily for me, there are at least 5 dealers nearby to me - and probably another 5 within an hours drive.

longtran · 01-26-2006, 10:55 AM

Quote:

Originally Posted by ga-bmwdrvr

The only negative was that I asked about a filter and oil change and they quoted $120! I said no thanks.

that sounds about right. you are not getting regular oil. its synthetic oil.

SCA · 01-26-2006, 11:34 AM

Quote:

Originally Posted by ga-bmwdrvr

I asked about a filter and oil change and they quoted $120! I said no thanks.

Ouch!

stressdoc · 01-26-2006, 11:59 AM

Ask if they give BMWCCA discounts, especially for the oil change. $80 is more like it, depending on what all else they are doing.

ga-bmwdrvr · 01-26-2006, 12:36 PM

I thought $80 for the oil change would be about right. BTW, they called this AM and said the parts dpt told them about an alarm they had for me, "did you want us to install it?'' Apparently the asst manager did not relay it to the manager (who was the one that called).
One thing I noticed is that at some dealers the managers do not take the time to deal with the customer. At this dealer they personally call you which is nice.

ga-bmwdrvr · 01-26-2006, 01:18 PM

Ok, got the call, the software update is done and went well, BUT, they could not install the alarm. Apparently my car has the wrong bracket for the alarm. She said this was ffrom the plant when it was built. anyone ever heard of theis? The only thing I can think of is that post Sept cars have an upgraded bracket, kind of like the missing sensor slots in the earlier cars. Any thoughts?

SCA · 01-26-2006, 01:45 PM

Quote:

Originally Posted by ga-bmwdrvr

Ok, got the call, the software update is done and went well, BUT, they could not install the alarm. Apparently my car has the wrong bracket for the alarm. She said this was ffrom the plant when it was built. anyone ever heard of theis? The only thing I can think of is that post Sept cars have an upgraded bracket, kind of like the missing sensor slots in the earlier cars. Any thoughts?

I thought it was the plastic trim piece for the motion sensor located in the middle of the headliner?

ben1364 · 01-26-2006, 02:06 PM

stressdoc said, "Ask if they give BMWCCA discounts, especially for the oil change. $80 is more like it, depending on what all else they are doing."
__________________________________________________ __Good point to ask for the BMW(*******CCA discount, assuming of course that you are a member. On the other hand, the price quoted for an oil service is not particularly out of line now days.

ga-bmwdrvr · 01-26-2006, 03:01 PM

Quote:

Originally Posted by SCA

I thought it was the plastic trim piece for the motion sensor located in the middle of the headliner?

Yeah, I just looked at the DIY and you are correct. My best guess is they broke it taking it out. Who knows what the mechanic told her. I still get to keep the loaner until it is finished so no big deal.

carnuts3 · 01-26-2006, 03:16 PM

Quote:

Originally Posted by stressdoc

Ask if they give BMWCCA discounts, especially for the oil change. $80 is more like it, depending on what all else they are doing.

Now that I'm leasing, I havn't paid for oil changes in a while. When I did, about 6-7 years ago, I paid $43 for an oil change and filter at the dealer. What happen to the prices, did they go up that much??

stressdoc · 01-26-2006, 03:23 PM

7 litres of synthetic, complex filter, $75/hr labor prices...

Tierfreund · 01-26-2006, 03:34 PM

Quote:

Originally Posted by ga-bmwdrvr

Ok, got the call, the software update is done and went well, BUT, they could not install the alarm. Apparently my car has the wrong bracket for the alarm. She said this was ffrom the plant when it was built. anyone ever heard of theis? The only thing I can think of is that post Sept cars have an upgraded bracket, kind of like the missing sensor slots in the earlier cars. Any thoughts?

There´s a TSB for that problem and it´s in the e90post.com DIY section

http://www.e90post.com/forums/showthread.php?t=3793

This forum really is incredibly helpfull. Basically your dealer jut needs to order and replace the interior motion sensor cover. The switch should be covered by warranty.

ga-bmwdrvr · 01-26-2006, 04:45 PM

Quote:

Originally Posted by Tierfreund

There´s a TSB for that problem and it´s in the e90post.com DIY section

http://www.e90post.com/forums/showthread.php?t=3793

This forum really is incredibly helpfull. Basically your dealer jut needs to order and replace the interior motion sensor cover. The switch should be covered by warranty.

My cover has the slots, that's why I was surprised. There still might be a different one though.

Edit: feeling like a total noob, I assumed that the cover had slots because the front cover has them. I checked my loaner and the front has slots but the center light cover does not. My mistake.

01-17-2006, 11:51 AM	#1
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	Went to dealer today Dropped by my dealer today to ask about the alarm and about getting the clicking sound from the seatbelt fixed. Well, I'm glad to say it was actually a pleasant experience. The assistant service manager went to the parts section with me and ordered the alarm. They quoted $500 installed which I guess is average. Then he called one of the mechanics over and asked about having to program the vehicle. He said it needs to be done along with the full software update since my car is pre-september. He also explained that the car has to be absolutely cold for the upgrade or the sensors might get fried. So, they scheduled an appointment for next Thursday (parts should be here by then) and asked me to drop the car Wed. evening and my BMW loaner would be waiting. All three (service guy, parts guy, mechanic) were there helping me out and answering questions. On the way out I ran into the CA that sold me the car and he showed me his new ride: a Sparkling Graphite 330i. He said he could not go on taking people on test drives and not have one. This guy is 65 years old! Last edited by ga-bmwdrvr; 01-17-2006 at 11:53 AM.. Reason: adit car color
	Appreciate 0 Tweet Quote

01-17-2006, 11:53 AM	#2
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Congrats on a good experience! __________________ I think it is bad luck to be superstitious
	Appreciate 0 Quote

01-17-2006, 12:13 PM	#4
Fenianz Second Lieutenant 4 Rep 230 Posts Drives: E90 325i Join Date: Oct 2005 Location: Los Angeles iTrader: (1)	$500 is reasonable. Some dealers are over charging for this option. The most expensive I heard was $800.
	Appreciate 0 Quote

01-17-2006, 02:31 PM	#5
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	I'll let you all know how it goes next week. I've been reading some posts about the software update and I'm getting a little worried.
	Appreciate 0 Quote

01-17-2006, 03:18 PM	#6
Explorer3253 Lieutenant 61 Rep 557 Posts Drives: 2014 f32 Join Date: Nov 2005 Location: Westchester County, NY iTrader: (4)	My SA charged me 518...however when i went to double check the pricing in Sales, it was quoted at 675...something is not right about that discrepncy.
	Appreciate 0 Quote

01-17-2006, 03:40 PM	#7
David328M-Sport Brigadier General 101 Rep 3,566 Posts Drives: F30 M-Sport 328i Estoril Blue Join Date: Jun 2005 Location: Melbourne Australia iTrader: (0)	ga i trust all goes well with your updates __________________ 328i M-Sport, Estoril Blue, Carbon XP 35 Tint, front heated seats, black Dakota, Sports Suspension, Anthracite Headliner, HUD, Pro Nav, Sunroof, hk 600w, Bi-Xenon, 19" 403M wheels, Reversing Camera, DAB+, Xenon, BT Ext Connect, MST turbo intake pipe, MST Cold Air Intake, JB4 on Map 2 with Catless DP produces awesome performance in Sport.
	Appreciate 0 Quote

01-25-2006, 12:38 PM	#8
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	Just an update, called today to confirm. The parts are in and they have my loaner waiting. I will drop the car off this evening. Keeping my fingers crossed about the update.
	Appreciate 0 Quote

01-25-2006, 09:58 PM	#9
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	So far so good,I dropped my car off this PM. I was waiting for the service lady while she went to copy my license and insurance within a couple of minutes of arriving and the manager peeks in and asks if I am being helped, he then offered me some coffee. I go to my loaner and it is a 330 E90 with premium and sports package, Alpine white with beige interior. I just keep waiting for something to go wrong. So far they have been great. Maybe it is because we are in a smaller town and repeat business is more important. The only negative was that I asked about a filter and oil change and they quoted $120! I said no thanks.
	Appreciate 0 Quote

01-26-2006, 03:29 AM	#10
Broken1 Addict 203 Rep 2,074 Posts Drives: 2024 X5 40i M-Sport Join Date: May 2005 Location: Ontario iTrader: (0)	That's really "good" service in my oppinion. They might not be perfect, but at least they are trying to make your "experience" better. My dealer here (the one I bought from) would basically tell me to "GO OVER THERE AND BOOK AND APPOINTMENT" and then would dissapear before I could even ask anything - and if I dared to ask for a loaner (because of a factory fault on my car) they would just look at me like I'm a freak. Luckily for me, there are at least 5 dealers nearby to me - and probably another 5 within an hours drive.
	Appreciate 0 Quote

01-26-2006, 11:59 AM	#13
stressdoc Moderator 618 Rep 10,855 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	Ask if they give BMWCCA discounts, especially for the oil change. $80 is more like it, depending on what all else they are doing.
	Appreciate 0 Quote

01-26-2006, 12:36 PM	#14
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	I thought $80 for the oil change would be about right. BTW, they called this AM and said the parts dpt told them about an alarm they had for me, "did you want us to install it?'' Apparently the asst manager did not relay it to the manager (who was the one that called). One thing I noticed is that at some dealers the managers do not take the time to deal with the customer. At this dealer they personally call you which is nice.
	Appreciate 0 Quote

01-26-2006, 01:18 PM	#15
ga-bmwdrvr First Lieutenant 21 Rep 327 Posts Drives: E21 320i, E90 330i Join Date: Aug 2005 Location: Georgia iTrader: (0)	Ok, got the call, the software update is done and went well, BUT, they could not install the alarm. Apparently my car has the wrong bracket for the alarm. She said this was ffrom the plant when it was built. anyone ever heard of theis? The only thing I can think of is that post Sept cars have an upgraded bracket, kind of like the missing sensor slots in the earlier cars. Any thoughts?
	Appreciate 0 Quote

01-26-2006, 02:06 PM	#17
ben1364 Captain 14 Rep 940 Posts Drives: E90 330iA Join Date: Aug 2005 Location: Georgetown, TX iTrader: (0)	stressdoc said, "Ask if they give BMWCCA discounts, especially for the oil change. $80 is more like it, depending on what all else they are doing." __________________________________________________ __Good point to ask for the BMW(*******CCA discount, assuming of course that you are a member. On the other hand, the price quoted for an oil service is not particularly out of line now days.
	Appreciate 0 Quote

01-26-2006, 03:23 PM	#20
stressdoc Moderator 618 Rep 10,855 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	7 litres of synthetic, complex filter, $75/hr labor prices...
	Appreciate 0 Quote