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10-02-2009, 05:50 PM | #1 |
Captain
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Annoying service in Germany
Went to my service center today to get an oil change. I guess i assumed it was covered under BMW warranty to get a free oil change at the 18,000 km mark. It says to get it changed on my iDrive at 18k even.
When i explained that i wanted the oil change they downloaded the key fob and said No not time for an oil change. I was stumped cause it said to change it at 18k and my odometer is over 18k!.. Then he said its due at 30k !! WHAT!!.. I didnt feel like arguing more but all i did was keep asking the question over and over "Why dont you do oil changes at 18k when it says to do it in on my iDrive?".. lol.. I guess in the US they provide this service free of charge for BMW owners. But here in Germany service is sucky. Not to mention the Service assistant was a jerk. Really anoying service so i got my oil changed else where. Is it just me/Germany or are most BMW owners getting better service Stateside? |
10-03-2009, 09:06 AM | #2 | |
Kingslayer
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I work at the dealership that services my car so maybe I'm a little biased but I have not had a single issue with service yet. I will say this with respect to oil changes though. My car has 12,900mi on it right now. I did my first break-in change around 3500mi (I paid for this one), the next change was done at 10,485 when my car hit the 1yr mark (warranty). I brought it into service to check a tire a few weeks ago - the dash was reading 2500mi until my next change. When I picked up the car I noticed that the readout now said 14000mi to next change. I asked my SA and he said the key fob said it was due for a change (my mileage was 12,800) so they did it. That makes oil changes at 3500, 10500 and 12800.
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Previous Cars: 2008' 135i, 2010' 328i, 2013' 328i, 2016' M235i, 2017' X1, 2019' M240i Current Cars: 2019' X3, 2021' M3 Comp |
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10-03-2009, 09:53 AM | #3 | |
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