1M first service.

timbo_3101 · 11-08-2011, 01:40 AM

The service department from Bib Stillwell South Yarra, despite having been given over one week's advance notice by telephone and by email, did not have the specific transmission oil. In fact, they were not even aware of the service schedule - even dismissive of the fact that this was required. I shall have to return again in a fortnight's time after losing one day

I therefore recommend to fellow 1M owners, who are yet to have their 2000km run-in service, to communicate directly and perhaps repeatedly with service staff about the issues mentioned on this forum in order to avoid similar and unnecessary frustrations.

Regarding professionalism, I cannot recommend that prospective customers engage with Bib Stillwell BMW Group despite my three year association.

Zuzu · 11-08-2011, 01:46 AM

That's a pain Tim..

I only hope that my dealer is more prepared.. I have already prepped them in advance and I will be third 1M in for the 2K service..Fingers crossed.

Zuzu · 11-08-2011, 02:04 AM

Quote:

Originally Posted by ianf2002

Not a good sign that Sylvania gave you 2 bottles of the wrong 10W60 oil as a gift though Joe

True.. And I questioned the tech about the oil as he was still uploading the Sat nav maps..
And he just nodded that it was the correct oil..

EDIT: calender note for tomorrow.. DONT forget to ring up change the oil.
Actually just remembered that they are sending down a tech to pick up my OEM mid pipes tomorrow to swap back my precious midpipes..

Will call them early.

timbo_3101 · 11-08-2011, 02:12 AM

Thanks Zuzu, hope you enjoying your new toy. No regrets for my part, but just a cautionary note!

Zuzu · 11-08-2011, 09:52 PM

Quote:

Originally Posted by Zuzu

True.. And I questioned the tech about the oil as he was still uploading the Sat nav maps..
And he just nodded that it was the correct oil..

EDIT: calender note for tomorrow.. DONT forget to ring up change the oil.
Actually just remembered that they are sending down a tech to pick up my OEM mid pipes tomorrow to swap back my precious midpipes..

Will call them early.

Dealer swapped over the oil to the Castrol BMW LL-01 5W-30 and even had it hand delivered to my business..

Quote:

Originally Posted by timbo_3101

Thanks Zuzu, hope you enjoying your new toy. No regrets for my part, but just a cautionary note!

Loving it with every start of the ignition..Truely awesome machine and without a doubt, great value for money.

11-08-2011, 01:40 AM	#23
timbo_3101 Lieutenant 18 Rep 442 Posts Drives: Slow Join Date: Dec 2010 Location: Melbourne iTrader: (0)	The service department from Bib Stillwell South Yarra, despite having been given over one week's advance notice by telephone and by email, did not have the specific transmission oil. In fact, they were not even aware of the service schedule - even dismissive of the fact that this was required. I shall have to return again in a fortnight's time after losing one day I therefore recommend to fellow 1M owners, who are yet to have their 2000km run-in service, to communicate directly and perhaps repeatedly with service staff about the issues mentioned on this forum in order to avoid similar and unnecessary frustrations. Regarding professionalism, I cannot recommend that prospective customers engage with Bib Stillwell BMW Group despite my three year association.
	Appreciate 0 Quote

11-08-2011, 01:46 AM	#24
Zuzu Major General 2816 Rep 7,637 Posts Drives: M2C HS 6MT Join Date: Mar 2008 Location: Sydney Australia iTrader: (0)	That's a pain Tim.. I only hope that my dealer is more prepared.. I have already prepped them in advance and I will be third 1M in for the 2K service..Fingers crossed.
	Appreciate 0 Quote

11-08-2011, 02:12 AM	#26
timbo_3101 Lieutenant 18 Rep 442 Posts Drives: Slow Join Date: Dec 2010 Location: Melbourne iTrader: (0)	Thanks Zuzu, hope you enjoying your new toy. No regrets for my part, but just a cautionary note!
	Appreciate 0 Quote