Damaged Bumper from ECS Tuning

ChrisJuliano · 08-01-2016, 11:23 AM

Has anyone else gotten a damaged bumper from ECS Tuning? Mine was so poorly packaged and I was on vacation when it arrived and from what it seems like ECS is now telling me cool story.

Has anyone else ran into this issue? If so what came out of it? I loved ECS before and never had any issues.

Any body shop guys know if this is fixable? Its right on the edge so it would be a tricky job most likely.

David70 · 08-01-2016, 11:27 AM

Did you contact the shipping company? looks like this had a rough trip.

I worked for UPS in college unloading semi's and they always talked about the huge $$ they paid out on claims for damaged packages.

sales@vivid · 08-01-2016, 11:32 AM

That should clearly be a shipping claim issue. They should contact whoever shipped the bumper for them, and as long as they insured the shipment, you should be able to at least have them get you a new one. It sucks that something like this happens, but unfortunately, its a part of the business. Especially with larger items that you have to basically build a box for to make it fit.

-Ralph

doogee · 08-01-2016, 11:32 AM

I wouldn't put the blame on ECS. Shipping company was clearly too rough with it.

ChrisJuliano · 08-01-2016, 11:49 AM

It was shipped by R&L carriers. I guess ECS is going to contact them and see what they can do.

I will certainly keep you guys updated!

Thanks for the info too!

te37 · 08-01-2016, 11:49 AM

Don't blame ECS for shipping. But they should definitely be playing a role in helping you get this resolved. I have shopped with them on multiple occasions and when I had any issues they always helped me. Lets see if they can carry on the same customer service.

BEM-S4 · 08-01-2016, 12:02 PM

Since ECS dealt with the shipper they have to resolve this with them. As the recipient there's nothing you can do but wait. ECS should get a check from them and ship you a new one.

Dog Face Pony Soldier · 08-01-2016, 12:58 PM

Quote:

Originally Posted by BEM-S4

Since ECS dealt with the shipper they have to resolve this with them. As the recipient there's nothing you can do but wait. ECS should get a check from them and ship you a new one.

Damaged freight claims are usually the responsibility of the recipient. Usually you'll be SOL if the person signed for the package without noting damage, or at least putting "subject to inspection" when signing. Good luck.

ECSTuning · 08-01-2016, 01:26 PM

Sounds like you're already working with my Customer Service staff. Please let me know if there is anything I can do to assist.

-James

714_2er · 08-02-2016, 01:45 AM

Definitely a shipping issue.
I ordered and received same bumper, same packaging (different vendor).Box was a little dinged up, bumper was fine.

Tworl28 · 08-03-2016, 04:24 PM

I bought a trunk spoiler off ebay and the box showed up at my house bent in half. I already knew it was broken before opening. I contacted UPS along with the seller and UPS took responsibility and paid for a new one. Took longer than I had liked but in the end I got it in one piece. ALSO. make sure you document everything and take pics of the packages (the more the better) they will have you submit them for the claim.

08-01-2016, 11:23 AM	#1
ChrisJuliano Enlisted Member 6 Rep 31 Posts Drives: Bmw 135i Join Date: Jan 2016 Location: Pittsburgh PA iTrader: (0)	Damaged Bumper from ECS Tuning Has anyone else gotten a damaged bumper from ECS Tuning? Mine was so poorly packaged and I was on vacation when it arrived and from what it seems like ECS is now telling me cool story. Has anyone else ran into this issue? If so what came out of it? I loved ECS before and never had any issues. Any body shop guys know if this is fixable? Its right on the edge so it would be a tricky job most likely.
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08-01-2016, 11:27 AM	#2
David70 Colonel 1567 Rep 2,665 Posts Drives: 06 Z4M Coupe - 13 Cadillac ATS Join Date: Apr 2012 Location: Cincinnati, OH iTrader: (1)	Did you contact the shipping company? looks like this had a rough trip. I worked for UPS in college unloading semi's and they always talked about the huge $$ they paid out on claims for damaged packages. __________________ 2006 Z4M Coupe - Stromung exhaust, ZHP knob, stubby antenna, clutch delay delete
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08-01-2016, 11:32 AM	#3
sales@vivid 153 Rep 578 Posts Drives: 2014 BMW M5 DCT Join Date: Oct 2012 Location: Gilbert AZ iTrader: (0)	That should clearly be a shipping claim issue. They should contact whoever shipped the bumper for them, and as long as they insured the shipment, you should be able to at least have them get you a new one. It sucks that something like this happens, but unfortunately, its a part of the business. Especially with larger items that you have to basically build a box for to make it fit. -Ralph
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08-01-2016, 11:32 AM	#4
doogee Major 748 Rep 1,256 Posts Drives: '08 M3, '09 328xi Sport Wagon Join Date: Oct 2008 Location: Ancaster, ON, Canada iTrader: (0)	I wouldn't put the blame on ECS. Shipping company was clearly too rough with it. __________________
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08-01-2016, 11:49 AM	#5
ChrisJuliano Enlisted Member 6 Rep 31 Posts Drives: Bmw 135i Join Date: Jan 2016 Location: Pittsburgh PA iTrader: (0)	It was shipped by R&L carriers. I guess ECS is going to contact them and see what they can do. I will certainly keep you guys updated! Thanks for the info too!
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08-01-2016, 11:49 AM	#6
te37 Major 545 Rep 1,132 Posts Drives: F80 SS/SO 6MT Join Date: Jun 2013 Location: ATL iTrader: (3)	Don't blame ECS for shipping. But they should definitely be playing a role in helping you get this resolved. I have shopped with them on multiple occasions and when I had any issues they always helped me. Lets see if they can carry on the same customer service.
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08-01-2016, 12:02 PM	#7
BEM-S4 Major General 4516 Rep 8,942 Posts Drives: Dinan M235, Dinan Sport Wagon Join Date: Oct 2012 Location: Philadelphia iTrader: (5)	Since ECS dealt with the shipper they have to resolve this with them. As the recipient there's nothing you can do but wait. ECS should get a check from them and ship you a new one. __________________ 2022 Macan S 2016 F31 328i xDrive Sport Wagon 2006 E46 330ci ZHP Convertible
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08-01-2016, 01:26 PM	#9
ECSTuning New Lifetime Replacement Policy 812 Rep 11,738 Posts Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio iTrader: (18)	Sounds like you're already working with my Customer Service staff. Please let me know if there is anything I can do to assist. -James
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08-02-2016, 01:45 AM	#10
714_2er Lieutenant 108 Rep 487 Posts Drives: 2015 AW M235i Join Date: Jun 2013 Location: SoulCal, 714 iTrader: (0)	Definitely a shipping issue. I ordered and received same bumper, same packaging (different vendor).Box was a little dinged up, bumper was fine.
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08-03-2016, 04:24 PM	#11
Tworl28 Private 12 Rep 72 Posts Drives: 128i Join Date: Apr 2015 Location: NJ iTrader: (0) Garage List 2010 BMW [0.00]	I bought a trunk spoiler off ebay and the box showed up at my house bent in half. I already knew it was broken before opening. I contacted UPS along with the seller and UPS took responsibility and paid for a new one. Took longer than I had liked but in the end I got it in one piece. ALSO. make sure you document everything and take pics of the packages (the more the better) they will have you submit them for the claim.
	Appreciate 0 Quote