no loaner.. rental?

[bxsinster]

ok my cars motor is being replaced i demanded a loaner he said we dont have a loaner but we can get you a rental....

does he mean some kind of toyota corolla or bmw rental ?

[brusk]

I got a Toyota Yaris last time they were out of loaners. I complained that nobody should have to be driving these things and all I got was an apology.

[bxsinster]

aw man

[JimD]

You might try asking for a BMW when they can provide it. Your need may be longer term than most so there are probably days they can give you a bimmer and days they can't. If you are willing to go back and forth they might do it.

I have two vehicles so I have mostly just gotten a ride to my other vehicle (a non-BMW SUV). But that creates a hassle when I need to pick it up so I got a loaner (bimmer) last time. That was fine but not entirely hassle free either. I drive rental cars for work and I get annoyed by their lack of features and quality too. But for a few days, I can endure it. Sometimes I remind myself that for a good portion of my life, any relatively new car would have been an improvement.

Jim

[ptack]

Whatever Enterprise brings them/you.

[Judge]

I was once stuck with Volkswagon Beetle for a couple of days when there weren't any loaners available. Took a good ribbing from the guys at the office when they found out about it. Life is humorous sometimes.

[bxsinster]

llolll they gave me a bright red dodge avenger. handles like crap but i guess itll do, i told him to please get me in a loaner asap.. i seen my car on the lift with my engine on the engine holder completely stripped of its accessories, tranny on a white pad , exahaust on the floor. they are waitin for new engine so its gonna be a little while....

[myr6]

I drop my 135 in for warranty and service last thursday. Due to part back order..... They give me a rental. Guess what..... It's a freaking KIA ! I was like wtf...... But they told me because I didn't make an appointment so all there bmw were fully booked. He just told me to book in earlier next time.

[bxsinster]

yea you have to wait about 2 weeks at my repair center its really really busy

[ErvGotti]

Yeah it all depends on your area, dealerships are free to do whatever they want regarding loaners, at my dealership if you don't schedule a loaner or if they don't have one in a emergency situation then you're taking the courtesy van. They don't offer anything else so it's usually first come first serve, thankfully Bimmer's aren't a dime a dozen in my area so there's usually a loaner available.

[JimD]

I think they put my new top on in a day because I had a loaner. They wanted it back. That was fine with me. I dropped my car off early on a Thursday morning and dropped the loaner getting mine back Friday morning. One day to replace the top was pretty quick. I think they took 2 or 3 days the previous time when I just had them drop me at home and drove my SUV.

Jim

[bxsinster]

loaners suck

[Lester]

Loaner, whatever - what happened to your engine?

[bxsinster]

they said the piston ring was bad and they measured the cylinder wall and it was bad.

[AntonV]

They pulled up with a Toyota minivan last time I had service done. I refused to get into it & demanded another car. Then I got a new Chevy SUV. Huge improvement over the minivan. First time I havent had a BMW loaner in 13 years of BMW ownership. Let's just say I wasn't pleased.

[CoralRed]

My understanding is that they don't have to provide a loaner at all.... As an aside.... The Mercedes dealership in town uses used cars (mercedes) and sometimes enterprise. I think BMW still has em all beat!

[KellyK]

At crevier in Santa Ana I didn't have an appointment and I just got there early and was right in with an f30 loaner....great service !

[tuco44]

Man, there are a lot of folks on here who feel entitled. Wow. There was a time when a loaner for service was unheard of.

[08LMB135i]

I couldn't get a loaner because I am not 25. I'm glad I got a rental because each time it has been 3-4 days till I got my car back and I would be screwed without it.

[Bill B.]

Originally Posted by tuco44

Man, there are a lot of folks on here who feel entitled. Wow. There was a time when a loaner for service was unheard of.

When the dealership touts it as a benefit of purchasing a car from them rather than from the dealership down the street, then yeah, I feel entitled.

There was also a time when service rates weren't $100+/hour and you didn't need to pay $500 parts/programming for a $100 battery replacement.

[doublevanosrc]

Rental beats no car any day of the week, as long as it isn't a VW Beetle like what happen to Judge


For the record i always get an E90 loaner, BMW of Austin rocks!!

[doublevanosrc]

Originally Posted by tuco44

Man, there are a lot of folks on here who feel entitled. Wow. There was a time when a loaner for service was unheard of.

Yup, in the 1990's BMW never offer any loaners, it was Lexus only. I remember my bro had an E38 7 series($70k at the time) and we got no loaner during service.