Accuracy of BMW Tracking Service

morrisryanc · 06-12-2012, 03:32 PM

What has been everyone's experience with the accuracy of the BMW Tracking Service (Web site vs. 1-800 number)?

What I am particularly interested in, is finding out how long people have noticed it takes the site to update (and 1-800#), versus what they have been told by their CA, contact at Munich, genie in a bottle, etc...

For example: How many days did your car sit at the port, but you were told by someone else it was loaded on the ship already, but the site and 1-800# hadn't been updated with that info?

135iMike · 06-12-2012, 07:21 PM

Whereas I haven't completely analyzed the whole thing.. the online tracking was pretty on target.. I'd have to say within a day or two and seemed to match up with the 1800 number. To be honest, I was WAY ahead of my associate and was telling THEM where my car was, haha.

The worst time was waiting at port for a boat.. There weren't any updates and it took a week and a half before anything happened. From there, my associate gave me an ETA.. It's currently on target to hit that date. (which is in 2 days)

m_thompson · 06-13-2012, 07:28 AM

After the order was placed it took about two weeks for the model and options to be correct. After Euro Delivery my 128i was show as at the preparation center for more than two years.

morrisryanc · 06-13-2012, 09:39 AM

Quote:

Originally Posted by m_thompson

After the order was placed it took about two weeks for the model and options to be correct. After Euro Delivery my 128i was show as at the preparation center for more than two years.

Your bimmer was at the prep center for two years???!!

Qunadry · 06-13-2012, 11:16 AM

I found the on-line tracking to be pretty good and the 800 number pretty bad. The 800 number had my car going back and forth across the Atlantic even after it arrived in the US.

m_thompson · 06-13-2012, 12:12 PM

Quote:

Originally Posted by morrisryanc

Your bimmer was at the prep center for two years???!!

That is what the tracking WWW page said. It was only at the prep center for four weeks waiting for an agricultural inspection.

morrisryanc · 06-27-2012, 06:24 PM

My car just arrived at the Port of Baltimore this afternoon, right on schedule. The AIS site shows it in port, however the BMW tracker tool shows it still on its way. We'll see how long it takes to update.

morrisryanc · 06-28-2012, 10:57 PM

Ok, so now the BMW tracker says my car is receiving finishing touches. Basically, it takes about 2.5 days to update vs. what intel I have from other tracking services. The 1-800 number says my car is at the port still awaiting a shipping vessel...really out of date!

06-12-2012, 03:32 PM	#1
morrisryanc Wrap anything in bacon and it's instantly better. 13 Rep 69 Posts Drives: '13 X3 28i M-Sport Join Date: Apr 2012 Location: NoVa iTrader: (0)	Accuracy of BMW Tracking Service What has been everyone's experience with the accuracy of the BMW Tracking Service (Web site vs. 1-800 number)? What I am particularly interested in, is finding out how long people have noticed it takes the site to update (and 1-800#), versus what they have been told by their CA, contact at Munich, genie in a bottle, etc... For example: How many days did your car sit at the port, but you were told by someone else it was loaded on the ship already, but the site and 1-800# hadn't been updated with that info? __________________ WTB: 2021-22 BMW M3 Base \| 2020 Porsche 911 S \| 2019 VW Tiguan \| 2015 Audi A8 L TDI \| 2016 Mercedes C300 Sport (Ret.) \| 2013 X3 28i ///M Sport (Ret.)\| 2012 128i Cabrio (Ret.) \| 2009 Yamaha R6 (Ret.) \| 2010 Mercedes C300 Sport (Ret.) \| 2006 MINI Cooper S (Ret.)
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06-12-2012, 07:21 PM	#2
135iMike Lieutenant 40 Rep 398 Posts Drives: 2012 White 135i Join Date: Apr 2012 Location: United States iTrader: (1)	Whereas I haven't completely analyzed the whole thing.. the online tracking was pretty on target.. I'd have to say within a day or two and seemed to match up with the 1800 number. To be honest, I was WAY ahead of my associate and was telling THEM where my car was, haha. The worst time was waiting at port for a boat.. There weren't any updates and it took a week and a half before anything happened. From there, my associate gave me an ETA.. It's currently on target to hit that date. (which is in 2 days)
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06-13-2012, 07:28 AM	#3
m_thompson Major 133 Rep 1,416 Posts Drives: M-Sport 128i, 328xi, 3.0CS Join Date: Jun 2008 Location: New England, USA iTrader: (0) Garage List 2009 128i [0.00] 1972 3.0CS [10.00]	After the order was placed it took about two weeks for the model and options to be correct. After Euro Delivery my 128i was show as at the preparation center for more than two years. __________________ '09 128i - Black Sapphire Metallic\Coral Red\Glacier Silver\N51 DISA\6MT\Navigation\Premium\M-Sport\Heated seats\Xenon\Headlights\iPod\Smartphone\Euro Delivery
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06-13-2012, 11:16 AM	#5
Qunadry First Lieutenant 31 Rep 388 Posts Drives: 2012 135i Join Date: Mar 2009 Location: Northeast iTrader: (0)	I found the on-line tracking to be pretty good and the 800 number pretty bad. The 800 number had my car going back and forth across the Atlantic even after it arrived in the US.
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06-27-2012, 06:24 PM	#7
morrisryanc Wrap anything in bacon and it's instantly better. 13 Rep 69 Posts Drives: '13 X3 28i M-Sport Join Date: Apr 2012 Location: NoVa iTrader: (0)	My car just arrived at the Port of Baltimore this afternoon, right on schedule. The AIS site shows it in port, however the BMW tracker tool shows it still on its way. We'll see how long it takes to update. __________________ WTB: 2021-22 BMW M3 Base \| 2020 Porsche 911 S \| 2019 VW Tiguan \| 2015 Audi A8 L TDI \| 2016 Mercedes C300 Sport (Ret.) \| 2013 X3 28i ///M Sport (Ret.)\| 2012 128i Cabrio (Ret.) \| 2009 Yamaha R6 (Ret.) \| 2010 Mercedes C300 Sport (Ret.) \| 2006 MINI Cooper S (Ret.)
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06-28-2012, 10:57 PM	#8
morrisryanc Wrap anything in bacon and it's instantly better. 13 Rep 69 Posts Drives: '13 X3 28i M-Sport Join Date: Apr 2012 Location: NoVa iTrader: (0)	Ok, so now the BMW tracker says my car is receiving finishing touches. Basically, it takes about 2.5 days to update vs. what intel I have from other tracking services. The 1-800 number says my car is at the port still awaiting a shipping vessel...really out of date! __________________ WTB: 2021-22 BMW M3 Base \| 2020 Porsche 911 S \| 2019 VW Tiguan \| 2015 Audi A8 L TDI \| 2016 Mercedes C300 Sport (Ret.) \| 2013 X3 28i ///M Sport (Ret.)\| 2012 128i Cabrio (Ret.) \| 2009 Yamaha R6 (Ret.) \| 2010 Mercedes C300 Sport (Ret.) \| 2006 MINI Cooper S (Ret.)
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