Advice!!

[npg]

Rang BMW cust service on Tuesday they said car should be at dealer 19th oct rang dealer a couple of times,rang me back today saying still waiting for system to update surely he should be able to tell me where car is. Should he be able to give me more info not rocket science is it just me being impatient any input appreciated.

[Vpm97]

Originally Posted by npg

Rang BMW cust service on Tuesday they said car should be at dealer 19th oct rang dealer a couple of times,rang me back today saying still waiting for system to update surely he should be able to tell me where car is. Should he be able to give me more info not rocket science is it just me being impatient any input appreciated.

I completely agree....they should be able to tell you exactly where it is with no problem for you to go and pick it up.

[ChrisBuer]

I'm having a similar problem as well. What I would say is that the BMW customer services system holds a lot less info than that of your dealers. However my dealers system keeps changing data. I was a week 40 delivery to begin with and then it slipped week 41, 42 then 43. After my car was built it changed to week 44 delivery according to the system!!

All I can say is that I have no idea when my car is coming. It could be tomorrow, it could be next month. I honestly think the dealers don't know anymore than we do. They follow what it says on the system but the system changes all over the place.

How do you know when your car is due? Honestly? It's when your dealer calls you to say that it's arrived

[Rekraps]

This is why PDC is perfect. All scheduled.

[ChrisBuer]

Originally Posted by Rekraps

This is why PDC is perfect. All scheduled.

Unfortunately neither ED or PCD are an option for UK owners

[ChrisBuer]

I've just been told today that my Week 40 build car is now showing up as a status of:

9610 - In transit

I'm told that it should hopefully change to a status of 9650 shortly and when it does, my dealer can collect the car for me.

Estimated delivery could be some time around the end of next week / early week after (between 22nd-25th October).

[b33g33]

Originally Posted by ChrisBuer

Unfortunately neither ED or PCD are an option for UK owners

It's just bizarre that ED is not available to UK customers. Does anyone know why?

[Papethova]

Originally Posted by b33g33

It's just bizarre that ED is not available to UK customers. Does anyone know why?

I dont think its available to any European customers except Germans.

I think the rep at the Welt told me only US/Canada and German customers. Germans can even pick up their 1s directly at the Leipzig Plant (well there is a dealership on the premises).

[npg]

I think dealer may be stalling me,why not just say if car is delayed keeps saying system status not updated (after 2 weeks ?) spoke to another dealer gave him my order no he says wk 44 end of nov del hope this is wrong but won't hold my breathe very pi**ed at the moment

[npg]

Chris are you calling the dealer alot or are they quite good at calling you and keeping you updated.

[ChrisBuer]

Originally Posted by npg

Chris are you calling the dealer alot or are they quite good at calling you and keeping you updated.

Meh, I'm having to call to be honest but in fairness moving much has happened with my car until recently. The dealer is now apparently checking it 2-3 times a day to see when the status changes so that they can go and collect the car for me. However I do feel as if I've been bugging them a lot recently for updates.

[1M Fan]

Sometimes there system us slow to update. On the day mine said it was at the VPC, it actually showed up at the dealer.