OT:BMW vs Lexus service

harpoon · 09-12-2010, 04:48 PM

I bought my wife a used Lexus RX330 last year (which we have been super impressed by). I booked it for a service today and when I booked it the lady asked if we wanted it picked up from our house or to drop it off. We chose pick up.

So the guy just arrived and I assumed they'd take the car and my wife would be without a car all day. But they dropped off an IS250 for her then took our car. All for the cost of...Nothing! I think BMW have a lot to learn about customer service.

Obviously this is all built into the cost somewhere but at least Lexus is smart about it. BMW always make such a big fkn deal about getting a loan car it really annoys me.

The service will probabaly cost me 2 grand now haha.

BBK · 09-12-2010, 05:55 PM

Lexus are known for their amazing service worldwide. It is why a lot of people buy them. When I was looking for a car I test drove the IS250 and the service was brilliant. They even have free car washes anytime you want to drop your car in.

BMW sell their cars on the badge, Lexus didn't have a badge so they needed a selling point, and they specifically chose to concentrate on service.

Evice · 09-12-2010, 06:00 PM

Aww I feel bad for Aussie 1er owners. We get really good service here.

BMW86 · 09-12-2010, 06:32 PM

BMW and Mercedes have always provided that service to us. I prefer to take my car in for service though when I can. You are right in saying that spread out the cost over the entire cost of the service.

BMWRX · 09-12-2010, 06:36 PM

I know of at least one member on here who has his car picked up and given a loan car whenever he has a service done. And the dealership who does it is not even in the same city.

x5mad · 09-13-2010, 12:24 AM

Brisbane BMW used to drop loan cars off to me despite it being a 1 hr drive away. The sales manager I knew there was fantastic, he has been long gone though. It used to be a case of what car I was interested in trying and if in stock he would drop it off to me.

Nowadays I just drop it in to westside as it takes me all of 10 mins. Long gone are the old days though of sales bending over backwards to keep customer loyalty. There are still the odd few though.

MickyD · 09-13-2010, 01:28 AM

meanwhile the noise coming from my engine that sounds like the entire valvetrain is about to eat itself is described as 'normal'. Gee I love BMW.

Taymaishu · 09-13-2010, 02:00 AM

Quote:

Originally Posted by MickyD

meanwhile the noise coming from my engine that sounds like the entire valvetrain is about to eat itself is described as 'normal'. Gee I love BMW.

Jesus...

When my tranny was replaced i was told by the repairers that the grinding noise coming from my forward driveshaft area was just the broken crossmember. I was adamant that it wasn't the issue, and asked them to check the box. They obviously didn't.

Trivett then took over the repairs, and they then diagnosed it as the sheared 2nd gear cog.

zenderm3 · 09-13-2010, 03:49 AM

Quote:

Originally Posted by BMWRX

I know of at least one member on here who has his car picked up and given a loan car whenever he has a service done. And the dealership who does it is not even in the same city.

i think i know that guy.

chappy · 09-13-2010, 04:09 AM

Yes lexus staff do pamper you every time i went past lexus at indooroopilly i drop in say hello and cakes and coffee full gym 12ft billiard table private lounge more softdrinks watch videos.
Yep not bad trouble was putting to much wait on from there cakes and coffee.
Bmw on the other hand is not as good but westside bmw staff are very good and you don't even ask for coffee they ask first.
Had a rattle in my lexus which they thought was coming from the steering wheel no permission from headquarters first they replaced the air bag still the rattle then they ordered a new sports steering wheel and fitted that nice new leather steering wheel.
But lexus cars are no where near bmw's in handling and ride.

MrBlonde · 09-13-2010, 04:32 AM

Quote:

Originally Posted by harpoon

..
BMW always make such a big fkn deal about getting a loan car it really annoys me.
..

You know you are dead right.

banglemangle · 09-13-2010, 05:24 AM

This thread has me thinking - maybe time for my little cartoon car to go and replace with an isf. Only problem is what do I do about the missing pedal on the v8 toyota?

harpoon · 09-13-2010, 06:04 AM

Yeh I had a look at carpoint today Banglemangle for an ISF. I have done some passenger laps in them at eastern creek and they are more than competent on the track. Can't imagine them being too far off the pace of an M3?

I reckon lexus has BMW beaten in lots of areas - build quality, road noise, standard equipment levels - and service. I really don't like the look of the ISF though - especially those fake vertical quad pipes. Performance/luxury wise though, for 100k for a used one it's hard to beat.

banglemangle · 09-13-2010, 06:53 AM

Quote:

Originally Posted by harpoon

Yeh I had a look at carpoint today Banglemangle for an ISF. I have done some passenger laps in them at eastern creek and they are more than competent on the track. Can't imagine them being too far off the pace of an M3?

I reckon lexus has BMW beaten in lots of areas - build quality, road noise, standard equipment levels - and service. I really don't like the look of the ISF though - especially those fake vertical quad pipes. Performance/luxury wise though, for 100k for a used one it's hard to beat.

^^
Agree with you absolutely. Alas, Japanese cars tend to be technically competant but lack soul / emotion.

That said, I got all emotional over pumps / lights / bulbs / exhausts / rattles / and now desire something that is comfortable, reliable and ugly - sounds like me really - lol

BBK · 09-13-2010, 06:54 AM

I'd take an ISF over an M3 sedan any day of the week... But I do hate the fake exhaust pipes.

banglemangle · 09-13-2010, 06:54 AM

Only one thing though - where does one buy a missing pedal?

Zuzu · 09-13-2010, 07:19 AM

Quote:

Originally Posted by BBK

I'd take an ISF over an M3 sedan any day of the week... But I do hate the fake exhaust pipes.

Here is a comparo..

banglemangle · 09-13-2010, 07:26 AM

Needles is an entertaining fellow :-)

Be that as it may, however - no word on my missing pedal. This is getting depressing. I may need to adopt a coyote!

sparoz · 09-13-2010, 08:42 AM

I use the pickup service these days, save me two hours as the dealership is almost 30mins away. Don't have to pay and get a loaner, though I rarely use it as I am at work.

OOOSQ · 09-14-2010, 07:02 AM

I like the ISF - but I'd never buy a riced up Toyota.

banglemangle · 09-14-2010, 07:10 AM

Quote:

Originally Posted by OOOSQ

I like the ISF - but I'd never buy a riced up Toyota.

Especially if its missing a pedal :-(

SpangleyMangleyBangley one thinks he hears a coyote baying in the distance

woosh · 09-14-2010, 07:36 AM

Quote:

Originally Posted by banglemangle

Especially if its missing a pedal :-(

SpangleyMangleyBangley one thinks he hears a coyote baying in the distance

Wait, wait. You're from Azerbaijan?

Salam eleykim! Ingilisjae basa dusurasaen?

09-12-2010, 04:48 PM	#1
harpoon Lieutenant 12 Rep 440 Posts Drives: e92 M3 Join Date: May 2008 Location: Syd iTrader: (1)	OT:BMW vs Lexus service I bought my wife a used Lexus RX330 last year (which we have been super impressed by). I booked it for a service today and when I booked it the lady asked if we wanted it picked up from our house or to drop it off. We chose pick up. So the guy just arrived and I assumed they'd take the car and my wife would be without a car all day. But they dropped off an IS250 for her then took our car. All for the cost of...Nothing! I think BMW have a lot to learn about customer service. Obviously this is all built into the cost somewhere but at least Lexus is smart about it. BMW always make such a big fkn deal about getting a loan car it really annoys me. The service will probabaly cost me 2 grand now haha. __________________ E92 M3
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09-12-2010, 05:55 PM	#2
BBK Banned 88 Rep 3,070 Posts Drives: A boring one... Join Date: Oct 2008 Location: Australia iTrader: (0) Garage List 2009 BMW 135i [5.76]	Lexus are known for their amazing service worldwide. It is why a lot of people buy them. When I was looking for a car I test drove the IS250 and the service was brilliant. They even have free car washes anytime you want to drop your car in. BMW sell their cars on the badge, Lexus didn't have a badge so they needed a selling point, and they specifically chose to concentrate on service.
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09-12-2010, 06:00 PM	#3
Evice Major 194 Rep 1,457 Posts Drives: E92M3 Join Date: Apr 2009 Location: Somewhere here iTrader: (1)	Aww I feel bad for Aussie 1er owners. We get really good service here. __________________ My Track Videos
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09-12-2010, 06:32 PM	#4
BMW86 Major General 398 Rep 9,156 Posts Drives: RS3 Sedan / Macan S Join Date: Jul 2008 Location: Australia iTrader: (0)	BMW and Mercedes have always provided that service to us. I prefer to take my car in for service though when I can. You are right in saying that spread out the cost over the entire cost of the service.
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09-12-2010, 06:36 PM	#5
BMWRX Major 98 Rep 1,092 Posts Drives: F82 M4 CP Join Date: Jul 2009 Location: Brisbane, Queensland iTrader: (0) Garage List 2017 BMW M4 [0.00]	I know of at least one member on here who has his car picked up and given a loan car whenever he has a service done. And the dealership who does it is not even in the same city. __________________ 2017 BMW M4 Competition - Mineral Grey 2009 BMW 135i - Titan Silver - SOLD
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09-13-2010, 12:24 AM	#6
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	Brisbane BMW used to drop loan cars off to me despite it being a 1 hr drive away. The sales manager I knew there was fantastic, he has been long gone though. It used to be a case of what car I was interested in trying and if in stock he would drop it off to me. Nowadays I just drop it in to westside as it takes me all of 10 mins. Long gone are the old days though of sales bending over backwards to keep customer loyalty. There are still the odd few though.
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09-13-2010, 01:28 AM	#7
MickyD (Damned or Belated) 10 Rep 497 Posts Drives: Le Mans Blue 120D M Manual Join Date: Mar 2009 Location: Seaford, Vic. iTrader: (0)	meanwhile the noise coming from my engine that sounds like the entire valvetrain is about to eat itself is described as 'normal'. Gee I love BMW.
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09-13-2010, 04:09 AM	#10
chappy Captain 102 Rep 693 Posts Drives: 335 M-SPORT COUPE Join Date: Nov 2008 Location: Brisbane Australia iTrader: (0)	Yes lexus staff do pamper you every time i went past lexus at indooroopilly i drop in say hello and cakes and coffee full gym 12ft billiard table private lounge more softdrinks watch videos. Yep not bad trouble was putting to much wait on from there cakes and coffee. Bmw on the other hand is not as good but westside bmw staff are very good and you don't even ask for coffee they ask first. Had a rattle in my lexus which they thought was coming from the steering wheel no permission from headquarters first they replaced the air bag still the rattle then they ordered a new sports steering wheel and fitted that nice new leather steering wheel. But lexus cars are no where near bmw's in handling and ride. __________________ THE BEAST MHD Flash Tune /M3 suspension/Forge Intercooler/Alpina B3 AT Flash/Bilstein B4 Suspension/BMW OEM M3 Steering Wheel and DCT Paddles/LUX V4 Angel Eyes/CIC Retrofitted
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09-13-2010, 05:24 AM	#12
banglemangle Lieutenant 15 Rep 576 Posts Drives: bmw135 Join Date: Feb 2010 Location: Somewhere on the East Coast of Australia iTrader: (0)	This thread has me thinking - maybe time for my little cartoon car to go and replace with an isf. Only problem is what do I do about the missing pedal on the v8 toyota?
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09-13-2010, 06:04 AM	#13
harpoon Lieutenant 12 Rep 440 Posts Drives: e92 M3 Join Date: May 2008 Location: Syd iTrader: (1)	Yeh I had a look at carpoint today Banglemangle for an ISF. I have done some passenger laps in them at eastern creek and they are more than competent on the track. Can't imagine them being too far off the pace of an M3? I reckon lexus has BMW beaten in lots of areas - build quality, road noise, standard equipment levels - and service. I really don't like the look of the ISF though - especially those fake vertical quad pipes. Performance/luxury wise though, for 100k for a used one it's hard to beat. __________________ E92 M3
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09-13-2010, 06:54 AM	#15
BBK Banned 88 Rep 3,070 Posts Drives: A boring one... Join Date: Oct 2008 Location: Australia iTrader: (0) Garage List 2009 BMW 135i [5.76]	I'd take an ISF over an M3 sedan any day of the week... But I do hate the fake exhaust pipes.
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09-13-2010, 07:26 AM	#18
banglemangle Lieutenant 15 Rep 576 Posts Drives: bmw135 Join Date: Feb 2010 Location: Somewhere on the East Coast of Australia iTrader: (0)	Needles is an entertaining fellow :-) Be that as it may, however - no word on my missing pedal. This is getting depressing. I may need to adopt a coyote!
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09-13-2010, 08:42 AM	#19
sparoz Brigadier General 191 Rep 4,848 Posts Drives: VO 1///M; Macan Turbo Join Date: Jun 2008 Location: Sunshine Coast iTrader: (0)	I use the pickup service these days, save me two hours as the dealership is almost 30mins away. Don't have to pay and get a loaner, though I rarely use it as I am at work. __________________ Macan S Diesel - Carrera White Macan Turbo - White 1///M - Valencia Orange
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09-14-2010, 07:02 AM	#20
OOOSQ First Lieutenant 16 Rep 367 Posts Drives: F85 X5M / CLA45 AMG SB Join Date: Mar 2009 Location: Brisbane, Australia iTrader: (0)	I like the ISF - but I'd never buy a riced up Toyota.
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