Bmw Trying To Say I Had A Tune On My Car ?!!

fmxomar · 08-11-2009, 01:17 PM

Hey,
im having a problem, the other day i was driving and i never had long starts or any signs of the hpfp going out. i was just driving and all the sudden my idle got really rough, started bogging, sounded funny, then came the SES light and 1/2 engine power.

i just figured it was the hpfp and brought it in

i have NEVER modified any engine or drive train component, the only aftermarket parts i have are basically kw v3 and csl reps.

he called me this morning assuming i had a tune on my car and comes at me saying " what software or tune did you run on this car" i was baffled !? wtf i never have had one i told him and said thats the cause of my problems. im so pissed right now, when i refrain from modifying the engine they are trying to blame me for it. he said they are gonna check it out more but thats what its pointing to

what should i do ???

BlackjackMulligan · 08-11-2009, 01:20 PM

I would ask them point blank "what leads you to believe I have a tune?"

Citizen Z · 08-11-2009, 01:24 PM

Sounds like a dumbass SA.

KingOfJericho · 08-11-2009, 01:35 PM

They'll have to prove that you had a tune to deny your claim.

imported_mega · 08-11-2009, 01:46 PM

I would have 5 words for them if I was in your situation, f you fix my car

IndyMike · 08-11-2009, 01:56 PM

Quote:

Originally Posted by imported_mega

I would have 5 words for them if I was in your situation, f you fix my car

I can do it in 4 words or less: BMW, name that tune.

larryn · 08-11-2009, 01:57 PM

Burn The Witch!!!!!!

escobar929 · 08-11-2009, 02:07 PM

also when the survey comes in, give them the worst survey ever, i bet you they come crawling back after BMW NA rips the a new one

Rambler · 08-11-2009, 02:12 PM

Did you buy the car used and maybe there is evidence of a tune from the previous owner? Either way, it sounds like they were immediately putting the blame on you which is BS.

AchtungF80 · 08-11-2009, 02:15 PM

No, they see his car is modded, splitters, vinyl roof, CSLs, drop and they just refuse to touch it thinking if the guy went this far with it, its probably tuned and just wants to shaft the customer for the $.

fmxomar · 08-11-2009, 02:16 PM

Quote:

Originally Posted by Rambler

Did you buy the car used and maybe there is evidence of a tune from the previous owner? Either way, it sounds like they were immediately putting the blame on you which is BS.

No i bought it brand new !

fmxomar · 08-11-2009, 02:17 PM

Quote:

Originally Posted by escobar929

also when the survey comes in, give them the worst survey ever, i bet you they come crawling back after BMW NA rips the a new one

yeah one of the last things he said before i left was when the survey comes just talk to me first so we can solve any problems! pfft thats out the window now buddy

escobar929 · 08-11-2009, 02:18 PM

Quote:

Originally Posted by achtungE30

No, they see his car is modded, splitters, vinyl roof, CSLs, drop and they just refuse to touch it thinking if the guy went this far with it, its probably tuned and just wants to shaft the customer for the $.

think this post nails it, most likely they didnt even touch the car

scorcherjf · 08-11-2009, 02:18 PM

just demand they do nothing to the car, and that you're coming in to pick it up and take it elsewhere as they are obviously retarded.

Robert · 08-11-2009, 02:40 PM

The tune he's going to hear is from BMW NA and us, his customers.

Excitmnt94 · 08-11-2009, 03:31 PM

Quote:

Originally Posted by scorcherjf

just demand they do nothing to the car, and that you're coming in to pick it up and take it elsewhere as they are obviously retarded.

exactly...that dealership gets none of your service money.

Redbeemer · 08-11-2009, 03:35 PM

I'm afraid your mods have done you in! It is sort of like if the cop stops you and your blood alcohol is above the legal limit and if you were in an accident, then the law presumes you were at fault unless you can prove otherwise. So they saw the mods on your car and are assuming the problem is due to a tune you installed. Of course, even if you had a tune on it, they legally have to prove the tune was the cause of the problem you are now having with the car. They cannot legally say that we will not do any repairs on a car with a tune. Right now they are just "fishing" with you to see if you will admit to having a tune on the car, so just hold firm to your position that you have never had a tune on the car and tell them you expect the car to be repaired under warranty.

fmxomar · 08-11-2009, 03:44 PM

he called to "update me", i said there was no way that there was any tuning device installed in this car and what brought them to think that. he said there was "none bmw information" showing up..not sure what that means. then told me that they are going to do a software update

warmtoes · 08-11-2009, 03:49 PM

You should definitely talk to the manager or GM of the dealership. That is no way to treat a customer especially when the HPFP problem is so well known.

AlBel1214 · 08-11-2009, 03:58 PM

God even WITH a tune if it is your fuel pump that is a known problem no matter what... I can't see how they could remotely argue with you...

Redbeemer · 08-11-2009, 04:11 PM

From what the advisor told you, it sounds like your software may have gotten corrupt. It happens all the time on computers for unknown reasons and files that were once fine suddenly have errors in them and that's what it sounds like to me and that is why they are doing the software update to replace the corrupt software. That may be all that's required to fix the problem or it may be masking another problem such as the HPFP failure, but they can't tell until the software is working properly.

fmxomar · 08-11-2009, 04:21 PM

Quote:

Originally Posted by Redbeemer

From what the advisor told you, it sounds like your software may have gotten corrupt. It happens all the time on computers for unknown reasons and files that were once fine suddenly have errors in them and that's what it sounds like to me and that is why they are doing the software update to replace the corrupt software. That may be all that's required to fix the problem or it may be masking another problem such as the HPFP failure, but they can't tell until the software is working properly.

i think you are 100 % right
thats for the input hopefully all goes well and they dont try to screw me over or blame me for something i didnt do

08-11-2009, 01:17 PM	#1
fmxomar Major 94 Rep 1,245 Posts Drives: bmw 135i Join Date: Jun 2008 Location: san diego, ca iTrader: (15)	Bmw Trying To Say I Had A Tune On My Car ?!! Hey, im having a problem, the other day i was driving and i never had long starts or any signs of the hpfp going out. i was just driving and all the sudden my idle got really rough, started bogging, sounded funny, then came the SES light and 1/2 engine power. i just figured it was the hpfp and brought it in i have NEVER modified any engine or drive train component, the only aftermarket parts i have are basically kw v3 and csl reps. he called me this morning assuming i had a tune on my car and comes at me saying " what software or tune did you run on this car" i was baffled !? wtf i never have had one i told him and said thats the cause of my problems. im so pissed right now, when i refrain from modifying the engine they are trying to blame me for it. he said they are gonna check it out more but thats what its pointing to what should i do ???
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08-11-2009, 01:20 PM	#2
BlackjackMulligan Most interesting Roadster 69 Rep 2,224 Posts Drives: '01 Z3.0 Roady;'10 C300 Sport Join Date: Nov 2008 Location: Boston 'burbs iTrader: (5) Garage List 2010 Mercedes-Benz ... [0.00] 2001 BMW Z3 3.0 Roa ... [0.00]	I would ask them point blank "what leads you to believe I have a tune?" __________________ I can't complain, but sometimes I still do........Life's been good to me so far. - Joe Walsh
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08-11-2009, 01:24 PM	#3
Citizen Z Alpine Master 109 Rep 1,310 Posts Drives: '08 135i AW Sport Join Date: May 2008 Location: Kansas iTrader: (1)	Sounds like a dumbass SA. __________________ Alpine White with Taupe Leather 135i, Sports Package, Heated Seats, Comfort Access, iPod Adapter Fastness: http://www.1addicts.com/forums/showthread.php?t=252727
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08-11-2009, 01:35 PM	#4
KingOfJericho Major General 2452 Rep 7,341 Posts Drives: Yes Join Date: Aug 2007 Location: CT iTrader: (1) Garage List 2010 135i Coupe [5.26]	They'll have to prove that you had a tune to deny your claim.
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08-11-2009, 01:46 PM	#5
imported_mega Colonel 122 Rep 2,199 Posts Drives: various bmw's Join Date: Jul 2007 Location: neverland iTrader: (0)	I would have 5 words for them if I was in your situation, f you fix my car __________________ You only need two tools in life - WD-40 and Duct Tape. If it doesn't move and should, use the WD-40. If it shouldn't move and does, use the duct tape. Driving e82, e72, e85, R53 Gone but not forgotten.. 1974 2002, many various 3s.
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08-11-2009, 01:57 PM	#7
larryn Lieutenant General 2146 Rep 10,176 Posts Drives: '97 332ti, '21 X5 45e, '16 GT4 Join Date: May 2005 Location: Seattle iTrader: (2)	Burn The Witch!!!!!!
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08-11-2009, 02:07 PM	#8
escobar929 Brigadier General 154 Rep 4,528 Posts Drives: M2 CS Join Date: Aug 2009 Location: Hollywood, FL iTrader: (14) Garage List 2020 M2 CS [10.00] 2020 M240i [0.00]	also when the survey comes in, give them the worst survey ever, i bet you they come crawling back after BMW NA rips the a new one
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08-11-2009, 02:12 PM	#9
Rambler Lieutenant 207 Rep 566 Posts Drives: 996 Turbo; G80 M3; FJ80 LC Join Date: Apr 2009 Location: central Connecticut iTrader: (0)	Did you buy the car used and maybe there is evidence of a tune from the previous owner? Either way, it sounds like they were immediately putting the blame on you which is BS.
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08-11-2009, 02:15 PM	#10
AchtungF80 Brigadier General 276 Rep 3,465 Posts Drives: 997.2 GT3, '17 G30 Join Date: Apr 2006 Location: NJ iTrader: (2) Garage List 2008 135is [9.50] 2010 Cooper S [10.00] 1991 318is [10.00]	No, they see his car is modded, splitters, vinyl roof, CSLs, drop and they just refuse to touch it thinking if the guy went this far with it, its probably tuned and just wants to shaft the customer for the $. __________________ ig: 0verrev
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08-11-2009, 02:18 PM	#14
scorcherjf Captain 29 Rep 769 Posts Drives: 2008 135i Join Date: Nov 2008 Location: NJ iTrader: (2) Garage List 2008 135i [0.00]	just demand they do nothing to the car, and that you're coming in to pick it up and take it elsewhere as they are obviously retarded. __________________
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08-11-2009, 02:40 PM	#15
Robert Major General 414 Rep 6,968 Posts Drives: 135i -> is350 -> Tesla M3 perf Join Date: Aug 2005 Location: Socal iTrader: (1)	The tune he's going to hear is from BMW NA and us, his customers.
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08-11-2009, 03:35 PM	#17
Redbeemer Ne Plus Ultra 88 Rep 264 Posts Drives: Portimao Blue 2022 M240iXdrive Join Date: Jan 2009 Location: San Antonio, Texas iTrader: (0)	I'm afraid your mods have done you in! It is sort of like if the cop stops you and your blood alcohol is above the legal limit and if you were in an accident, then the law presumes you were at fault unless you can prove otherwise. So they saw the mods on your car and are assuming the problem is due to a tune you installed. Of course, even if you had a tune on it, they legally have to prove the tune was the cause of the problem you are now having with the car. They cannot legally say that we will not do any repairs on a car with a tune. Right now they are just "fishing" with you to see if you will admit to having a tune on the car, so just hold firm to your position that you have never had a tune on the car and tell them you expect the car to be repaired under warranty.
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08-11-2009, 03:44 PM	#18
fmxomar Major 94 Rep 1,245 Posts Drives: bmw 135i Join Date: Jun 2008 Location: san diego, ca iTrader: (15)	he called to "update me", i said there was no way that there was any tuning device installed in this car and what brought them to think that. he said there was "none bmw information" showing up..not sure what that means. then told me that they are going to do a software update
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08-11-2009, 03:49 PM	#19
warmtoes Lieutenant Colonel 31 Rep 1,917 Posts Drives: EBII 435i xDrive Join Date: Apr 2008 Location: Vancouver iTrader: (1)	You should definitely talk to the manager or GM of the dealership. That is no way to treat a customer especially when the HPFP problem is so well known. __________________ *2014 EBII 435i xDrive M-sport* Gone: 2011 TiAg F25 X3 xDrive35i M-sport Gone: 2008 TiAg w/Coral Red E88 135i Cab M-sport
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08-11-2009, 03:58 PM	#20
AlBel1214 Major 52 Rep 1,118 Posts Drives: past 135i, now c6, future M3?? Join Date: Aug 2008 Location: Philly iTrader: (0)	God even WITH a tune if it is your fuel pump that is a known problem no matter what... I can't see how they could remotely argue with you... __________________ -----LS3 C6----- *z51 suspension,* *NPP dual mode exhaust(wild2mild),20% tint,* zr1 replica wheels, gloss black fender stripes** R.I.P SGM 135i w/ some mods
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08-11-2009, 04:11 PM	#21
Redbeemer Ne Plus Ultra 88 Rep 264 Posts Drives: Portimao Blue 2022 M240iXdrive Join Date: Jan 2009 Location: San Antonio, Texas iTrader: (0)	From what the advisor told you, it sounds like your software may have gotten corrupt. It happens all the time on computers for unknown reasons and files that were once fine suddenly have errors in them and that's what it sounds like to me and that is why they are doing the software update to replace the corrupt software. That may be all that's required to fix the problem or it may be masking another problem such as the HPFP failure, but they can't tell until the software is working properly.
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