Don't buy from ECS

Kabnine · 12-19-2016, 05:52 PM

Don't buy from ECS Tuning. I had never had a problem before, and I have purchased stuff from them over the last few years including for my BMW. However, I have tried to claim warranty on a factory part, but they have informed me they do not honour warranties on OEM parts outside of the USA.

SIN-CAL · 12-19-2016, 07:12 PM

That is pretty standard on all Over Seas Vendors. That is the difference to buying locally and paying more. Warranty and returns are much easier to deal with domestically.

Kabnine · 12-19-2016, 07:14 PM

No it isn't standard.

This is 2016, soon to be 2017 with sellers looking to sell around the world and into other markets. I have never had this issue with any other overseas supplier.

asn993 · 12-19-2016, 07:15 PM

At least you got parts I have requested postage on a large order heard nothing for 2 weeks!!

martymil · 12-19-2016, 07:47 PM

Quote:

Originally Posted by Kabnine

Don't buy from ECS Tuning. I had never had a problem before, and I have purchased stuff from them over the last few years including for my BMW. However, I have tried to claim warranty on a factory part, but they have informed me they do not honour warranties on OEM parts outside of the USA.

contact the ombudsman because if they sell to Australia they have to honour the warranty laws here they have some pull in the states

do a paypal dispute or a chargeback on your credit card if that doesn't work

Kabnine · 12-19-2016, 08:28 PM

I have lodged a complaint with what I believe is their version of Office of Fair Trading. Will see how that goes first.

SIN-CAL · 12-19-2016, 09:34 PM

I agree with your sentiment Kabnine... Sad reality is, many vendors have this "policy".. Best of luck sorting it.

Does not help our Dollar is tanking against the greenback either regarding "Christmas shopping" when import and GST is charged at the border and not upon sale

PeteA · 12-20-2016, 12:24 AM

What do you mean by warranty?

ECSTuning · 12-20-2016, 10:30 AM

Kabnine sorry to hear you're having an issue, you have a PM from me requesting some info. That being said all of our warranty policies are outlined in our terms of use (LINK).

asn993 you also have a PM, I'll need a little info on your order and I'll be able to pull it up to see what's going on.

-James

The Wind Breezes · 12-20-2016, 04:21 PM

Wait so you bought a factory part or an OEM part? Which was it? You realize those are two completely different things right....If the part was actually a FACTORY BMW part it is correctly referred to as "OE" which stands for original equipment. OEM is a part from a factory MANUFACTURER that will differ from a factory part either by not being branded all the way up to using cheaper components.

ECSTuning · 12-20-2016, 04:38 PM

The Wind Breezes the parts in question are genuine BMW parts. We use this term instead of OEM and OE on our site to eliminate confusion between parts which come directly from BMW and other aftermarket offerings (which we list the actual brands of).

The warranty policy on genuine BMW parts is that of BMW. Any retailer operating outside of this is in risk of being flagged by BMW. That being said I was able to find Kabnine order from Feb of 2015 in our system, my head of customer service will be reaching out shortly.

-James

asn993 · 12-20-2016, 06:00 PM

Thanks ECS have responded and I after resending my request I got a response straight away from your team so thanks again

SIN-CAL · 12-21-2016, 04:07 AM

Awesome service James & ECS. Makes me look forward at some point to purchasing off you guys.

12-19-2016, 05:52 PM	#1
Kabnine Private First Class 11 Rep 150 Posts Drives: 2008 135i 6MT Join Date: Jun 2013 Location: Queensland, Australia iTrader: (0)	Don't buy from ECS Don't buy from ECS Tuning. I had never had a problem before, and I have purchased stuff from them over the last few years including for my BMW. However, I have tried to claim warranty on a factory part, but they have informed me they do not honour warranties on OEM parts outside of the USA.
	Appreciate 0 Tweet

12-19-2016, 07:12 PM	#2
SIN-CAL New Member 9 Rep 22 Posts Drives: 2009 E82 135i N54 Join Date: Oct 2016 Location: Brisbane AUS iTrader: (0) Garage List 2009 135I [0.00]	That is pretty standard on all Over Seas Vendors. That is the difference to buying locally and paying more. Warranty and returns are much easier to deal with domestically.
	Appreciate 1 e92ben1053.00

12-19-2016, 07:14 PM	#3
Kabnine Private First Class 11 Rep 150 Posts Drives: 2008 135i 6MT Join Date: Jun 2013 Location: Queensland, Australia iTrader: (0)	No it isn't standard. This is 2016, soon to be 2017 with sellers looking to sell around the world and into other markets. I have never had this issue with any other overseas supplier.
	Appreciate 0

12-19-2016, 07:15 PM	#4
asn993 asn993 131 Rep 260 Posts Drives: 2008 135i 6m 1M conversion Join Date: Jun 2014 Location: Adelaide iTrader: (0)	At least you got parts I have requested postage on a large order heard nothing for 2 weeks!!
	Appreciate 0

12-19-2016, 08:28 PM	#6
Kabnine Private First Class 11 Rep 150 Posts Drives: 2008 135i 6MT Join Date: Jun 2013 Location: Queensland, Australia iTrader: (0)	I have lodged a complaint with what I believe is their version of Office of Fair Trading. Will see how that goes first.
	Appreciate 0

12-19-2016, 09:34 PM	#7
SIN-CAL New Member 9 Rep 22 Posts Drives: 2009 E82 135i N54 Join Date: Oct 2016 Location: Brisbane AUS iTrader: (0) Garage List 2009 135I [0.00]	I agree with your sentiment Kabnine... Sad reality is, many vendors have this "policy".. Best of luck sorting it. Does not help our Dollar is tanking against the greenback either regarding "Christmas shopping" when import and GST is charged at the border and not upon sale
	Appreciate 0

12-20-2016, 12:24 AM	#8
PeteA Major 127 Rep 1,054 Posts Drives: E30, E82 Join Date: Sep 2012 Location: Melbourne iTrader: (3)	What do you mean by warranty? __________________ Pete's Build Thread
	Appreciate 0

12-20-2016, 10:30 AM	#9
ECSTuning New Lifetime Replacement Policy 818 Rep 11,738 Posts Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio iTrader: (18)	Kabnine sorry to hear you're having an issue, you have a PM from me requesting some info. That being said all of our warranty policies are outlined in our terms of use (LINK). asn993 you also have a PM, I'll need a little info on your order and I'll be able to pull it up to see what's going on. -James
	Appreciate 1 Dackelone10588.50

12-20-2016, 04:21 PM	#10
The Wind Breezes Lieutenant Colonel 912 Rep 1,850 Posts Drives: 135i N55 DCT Join Date: Apr 2015 Location: USA iTrader: (0)	Wait so you bought a factory part or an OEM part? Which was it? You realize those are two completely different things right....If the part was actually a FACTORY BMW part it is correctly referred to as "OE" which stands for original equipment. OEM is a part from a factory MANUFACTURER that will differ from a factory part either by not being branded all the way up to using cheaper components.
	Appreciate 0

12-20-2016, 04:38 PM	#11
ECSTuning New Lifetime Replacement Policy 818 Rep 11,738 Posts Drives: Independent Tuning Specialists Join Date: Jul 2008 Location: Ohio iTrader: (18)	The Wind Breezes the parts in question are genuine BMW parts. We use this term instead of OEM and OE on our site to eliminate confusion between parts which come directly from BMW and other aftermarket offerings (which we list the actual brands of). The warranty policy on genuine BMW parts is that of BMW. Any retailer operating outside of this is in risk of being flagged by BMW. That being said I was able to find Kabnine order from Feb of 2015 in our system, my head of customer service will be reaching out shortly. -James
	Appreciate 0

12-20-2016, 06:00 PM	#12
asn993 asn993 131 Rep 260 Posts Drives: 2008 135i 6m 1M conversion Join Date: Jun 2014 Location: Adelaide iTrader: (0)	Thanks ECS have responded and I after resending my request I got a response straight away from your team so thanks again
	Appreciate 0

12-21-2016, 04:07 AM	#13
SIN-CAL New Member 9 Rep 22 Posts Drives: 2009 E82 135i N54 Join Date: Oct 2016 Location: Brisbane AUS iTrader: (0) Garage List 2009 135I [0.00]	Awesome service James & ECS. Makes me look forward at some point to purchasing off you guys.
	Appreciate 0