Service rant + tire query

harpoon · 02-09-2010, 02:50 AM

I dropped my car in at dealer this morning for a couple of things - my rear brakes are squealing terribly at low speeds and I wanted an interim oil change done. I had the car in a little while ago to have the brakes fixed and they had the car all day and as I drove out of the centre they were squealing still. I didn't have the time or patience to go back in at the time so just booked it all today. I told the guy that this had been brought up before and to please make sure they fixed them this time.

I also requested that my car not be washed. They use a mechanical wash with those horrible nylon brushes. The service guy wrote DON'T WASH accross the service sheet. I then request a courtesy car (which I had arranged on booking the service 2 weeks ago) but they had none. They fished around and eventually found me a 118i - that i had to pay $60 for.

So I go to pick the car up and as i'm parking the 118 some guy in an X5 is made to wait for me as I reverse into a spot. I didn't know the car well and didn't want to hit the wall so admittedly was easing it in a bit slower than I normally would. I get into the spot and the guy in he X5 shakes his head in disgust at me. So i get out and walk up to the car he puts his windown down and he's wearing a friggin dealer logo shirt! He works there! So I say (tinged with sarcasm) sorry mate, was I holding you up? He was a bit shocked and said no no I was shaking my head at the people behind you...(there was noone behind me). Yeh right...ok.

Then I see my car ready to go...washed. So I go to pay the service guy and say: Looks like the no wash thing didn't work too well? He replies: No no it didn't get washed. Haha...ok. I couldn't even be bothered arguing.

Pay my $300 drive out and the first time I stop the brakes squeal horribly.I couldn't believe it. I tried to call them straight away but noone was available. Never again.

Ok rant over....now...I need some new tires. Has anyone tried the Dunlop Direzza semi slick? They got a fantastic write-up in the motor mag tire comparo. They might be a bit too "slick" for day to day use but they outperformed most other tires in teh dry and wet so thought they might be a good option.

Cheers and apologies for the rant.

aus135i · 02-09-2010, 03:36 AM

lol...i feel for u bro!

Taymaishu · 02-09-2010, 03:42 AM

F**cking Col Crawford. I've said it all along!

x5mad · 02-09-2010, 03:57 AM

They got away lightly. I'm one who also says no wash. They washed on one occasion and the service manager was very apologetic and made sure I was looked after. They offered to detail my car incl paint protection and a new 740. They never once inspected my car just took my word for it that they had put in fine scratches. After enquiring how exactly they were going to detail the car, I declined. I just said I wanted a discount on the next service. Done, no arguments. Just had a brake service done and they discounted $100. Service advisor said they would keep credit note for next major service as well as $100 was not that much.

Gotta say am extremely happy with my sa.

Sorry to hear about the bad experiences on this board!

sparoz · 02-09-2010, 04:43 AM

$200 is not going to cover your time to correct the paint though

.

Haven't have any problems with brakes in that car so far. But my 318 was horrible. Nothing ever fixed it, and apparently it was a problem for all e46 3s.

takahashi · 02-10-2010, 06:47 PM

For your tyre question.

Don't get D03J Dunlop for daily use. If that is what you are referring. Get the Direzza Z1 Star Spec.

D03J are called semi slick because they are race tyre, having a rock hard size wall and bloody noisy on highway. Not to mention they pick up stone like a chewing gum. They wear out extremely quickly.

harpoon · 02-11-2010, 04:30 PM

Will the star spec pass rego and be ok for daily use do you think? Looks like a great tyre.

'fatboy' · 02-11-2010, 05:22 PM

Sorry to hear about your negative experience...

The beauty about living in Melbourne is that due to our water restrictions, the dealer can't even wash our cars (at BMW Melbourne anyways).

The most I get is an interior vacuum - works well for me given all the horror stories I regularly read re dealer car washes...

takahashi · 02-11-2010, 10:47 PM

I don't need BMW Melbourne to wash mine today. And their free loaner today (A Mini D!) looks it has never been washed!

No charge for diesel if you go to the cheapest servo to get 5L. Bring them a receipt.

Well I pay for $35 to reduce the excess just in case. I nearly need that coz I was not watching the Mini mirror I have got while changing lanes.

bc201 · 02-12-2010, 06:54 AM

similar experience when I trying to fix my z4's rain sensor. humm.. let me guess.. you went to BMW Sydney?

takahashi · 02-12-2010, 03:11 PM

Harpoon,

Star spec are sold here. You get them for $400 each at Stuckey tyres in Melbourne. So it is in Australian Standard. Good news!

They are meant to be for daily use. That will be what I will use when I wear out my run craps.

BTW, I am 100% sure the stock I see at Stuckey is the same that I saw it on my friends imported from tirerack.

02-09-2010, 02:50 AM	#1
harpoon Lieutenant 12 Rep 440 Posts Drives: e92 M3 Join Date: May 2008 Location: Syd iTrader: (1)	Service rant + tire query I dropped my car in at dealer this morning for a couple of things - my rear brakes are squealing terribly at low speeds and I wanted an interim oil change done. I had the car in a little while ago to have the brakes fixed and they had the car all day and as I drove out of the centre they were squealing still. I didn't have the time or patience to go back in at the time so just booked it all today. I told the guy that this had been brought up before and to please make sure they fixed them this time. I also requested that my car not be washed. They use a mechanical wash with those horrible nylon brushes. The service guy wrote DON'T WASH accross the service sheet. I then request a courtesy car (which I had arranged on booking the service 2 weeks ago) but they had none. They fished around and eventually found me a 118i - that i had to pay $60 for. So I go to pick the car up and as i'm parking the 118 some guy in an X5 is made to wait for me as I reverse into a spot. I didn't know the car well and didn't want to hit the wall so admittedly was easing it in a bit slower than I normally would. I get into the spot and the guy in he X5 shakes his head in disgust at me. So i get out and walk up to the car he puts his windown down and he's wearing a friggin dealer logo shirt! He works there! So I say (tinged with sarcasm) sorry mate, was I holding you up? He was a bit shocked and said no no I was shaking my head at the people behind you...(there was noone behind me). Yeh right...ok. Then I see my car ready to go...washed. So I go to pay the service guy and say: Looks like the no wash thing didn't work too well? He replies: No no it didn't get washed. Haha...ok. I couldn't even be bothered arguing. Pay my $300 drive out and the first time I stop the brakes squeal horribly.I couldn't believe it. I tried to call them straight away but noone was available. Never again. Ok rant over....now...I need some new tires. Has anyone tried the Dunlop Direzza semi slick? They got a fantastic write-up in the motor mag tire comparo. They might be a bit too "slick" for day to day use but they outperformed most other tires in teh dry and wet so thought they might be a good option. Cheers and apologies for the rant. __________________ E92 M3 Last edited by harpoon; 02-09-2010 at 02:55 PM..
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02-09-2010, 03:36 AM	#2
aus135i Captain 27 Rep 828 Posts Drives: F80 M3 Join Date: Sep 2008 Location: SYD iTrader: (0)	lol...i feel for u bro! __________________ GONE: E82,E83,K46,1199s,RS250,F20,F25,F82,Cayenne,G83 NOW: G07, G20, K66
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02-09-2010, 03:42 AM	#3
Taymaishu Banned 145 Rep 3,016 Posts Drives: I love massive black cocks Join Date: Jul 2009 Location: in my ass and around my mouth iTrader: (0) Garage List 2009 125i [5.50]	F**cking Col Crawford. I've said it all along!
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02-09-2010, 03:57 AM	#4
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	They got away lightly. I'm one who also says no wash. They washed on one occasion and the service manager was very apologetic and made sure I was looked after. They offered to detail my car incl paint protection and a new 740. They never once inspected my car just took my word for it that they had put in fine scratches. After enquiring how exactly they were going to detail the car, I declined. I just said I wanted a discount on the next service. Done, no arguments. Just had a brake service done and they discounted $100. Service advisor said they would keep credit note for next major service as well as $100 was not that much. Gotta say am extremely happy with my sa. Sorry to hear about the bad experiences on this board!
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02-09-2010, 04:43 AM	#5
sparoz Brigadier General 191 Rep 4,848 Posts Drives: VO 1///M; Macan Turbo Join Date: Jun 2008 Location: Sunshine Coast iTrader: (0)	$200 is not going to cover your time to correct the paint though . Haven't have any problems with brakes in that car so far. But my 318 was horrible. Nothing ever fixed it, and apparently it was a problem for all e46 3s. __________________ Macan S Diesel - Carrera White Macan Turbo - White 1///M - Valencia Orange
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02-10-2010, 06:47 PM	#6
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	For your tyre question. Don't get D03J Dunlop for daily use. If that is what you are referring. Get the Direzza Z1 Star Spec. D03J are called semi slick because they are race tyre, having a rock hard size wall and bloody noisy on highway. Not to mention they pick up stone like a chewing gum. They wear out extremely quickly. __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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02-11-2010, 04:30 PM	#7
harpoon Lieutenant 12 Rep 440 Posts Drives: e92 M3 Join Date: May 2008 Location: Syd iTrader: (1)	Will the star spec pass rego and be ok for daily use do you think? Looks like a great tyre. __________________ E92 M3
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02-11-2010, 05:22 PM	#8
'fatboy' Second Lieutenant 12 Rep 283 Posts Drives: 135i Join Date: Jan 2009 Location: Melbourne, Australia iTrader: (0)	Sorry to hear about your negative experience... The beauty about living in Melbourne is that due to our water restrictions, the dealer can't even wash our cars (at BMW Melbourne anyways). The most I get is an interior vacuum - works well for me given all the horror stories I regularly read re dealer car washes...
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02-11-2010, 10:47 PM	#9
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	I don't need BMW Melbourne to wash mine today. And their free loaner today (A Mini D!) looks it has never been washed! No charge for diesel if you go to the cheapest servo to get 5L. Bring them a receipt. Well I pay for $35 to reduce the excess just in case. I nearly need that coz I was not watching the Mini mirror I have got while changing lanes. __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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02-12-2010, 06:54 AM	#10
bc201 New Member 4 Rep 22 Posts Drives: F31 330i Join Date: Jun 2009 Location: Sydney iTrader: (0) Garage List 2008 135i E88 [0.00]	similar experience when I trying to fix my z4's rain sensor. humm.. let me guess.. you went to BMW Sydney?
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02-12-2010, 03:11 PM	#11
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	Harpoon, Star spec are sold here. You get them for $400 each at Stuckey tyres in Melbourne. So it is in Australian Standard. Good news! They are meant to be for daily use. That will be what I will use when I wear out my run craps. BTW, I am 100% sure the stock I see at Stuckey is the same that I saw it on my friends imported from tirerack. __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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