Paint Protection = Paint Damage

Scoobs · 06-27-2010, 08:29 PM

Hi Guys, thought I would share my recent experience with a paint protection company to spare you the same fate.

Last week, I dropped my 4 day old 135i into a paint protection company in Brookvale (Universal Shield) to have some 3M film applied to prevent / limit stone chips.

Whilst I have no problem with the quality of the work / 3M product applied, imagine how gutted I was to notice a 2 inch scratch to the rear quarter when looking at the car the very next morning.

I can guarantee you that the scratch was not there when I dropped off my car to have the work done.

Shame on me for not noticing it when I collected the car.

The challenge was that I collected it at 3:30PM Wednesday afternoon. That afternoon it was absolutely bucketing down in Sydney, and there were very black clouds overhead. They won’t allow you into the work shop to inspect the car (supposedly due to OH & S issues), meaning that you have to inspect it on the driveway.

So, of course, in those conditions – in fading light – it is almost impossible to spot.

Of course the irony is not lost on me…. Book the car in to get paint protection – and walk away with paint damage…

And of course the workshop denied any responsibility when I took it back.

I was concerned the moment I arrived at this workshop as it looked small, busy and cramped.

There are plenty of other companies that offer this same product. If you are thinking about getting this product – think carefully about whom you choose.

zenderm3 · 06-27-2010, 09:52 PM

Sorry to hear about your incident mate! Really not good to hear!

x5mad · 06-27-2010, 11:15 PM

Sorry to hear about this.

More and more I am seeing this as typical. Whether its a small family business or a large multi franchise garage its the same. There is no accountability whatsoever.

I make a point of making the person taking my car to walk around it with me and to mark off any blemishes if any.

Also, once the car is taken off their premises theyve basically washed their hands of you.

The only garage I trust is my local BMW dealer. They have pulled through for me in the past, taking my word for it and not even requesting to inspect the car.

Scoobs · 06-27-2010, 11:37 PM

Yeah - I typcally do the same (walk around) - but with the really bad weather / light - and water on the duco - you just couldn't spot it.

Lesson learnt !!

I hate leaving my cars with anyone these days....

MikeVictor · 06-27-2010, 11:52 PM

Dude I'd be gutted myself, as I expect you were.

Is it worth a claim on insurance?

06-27-2010, 08:29 PM	#1
Scoobs Banned 7 Rep 252 Posts Drives: 135i Space Grey DCT Join Date: Sep 2009 Location: Sydney Australia iTrader: (0)	Paint Protection = Paint Damage Hi Guys, thought I would share my recent experience with a paint protection company to spare you the same fate. Last week, I dropped my 4 day old 135i into a paint protection company in Brookvale (Universal Shield) to have some 3M film applied to prevent / limit stone chips. Whilst I have no problem with the quality of the work / 3M product applied, imagine how gutted I was to notice a 2 inch scratch to the rear quarter when looking at the car the very next morning. I can guarantee you that the scratch was not there when I dropped off my car to have the work done. Shame on me for not noticing it when I collected the car. The challenge was that I collected it at 3:30PM Wednesday afternoon. That afternoon it was absolutely bucketing down in Sydney, and there were very black clouds overhead. They won’t allow you into the work shop to inspect the car (supposedly due to OH & S issues), meaning that you have to inspect it on the driveway. So, of course, in those conditions – in fading light – it is almost impossible to spot. Of course the irony is not lost on me…. Book the car in to get paint protection – and walk away with paint damage… And of course the workshop denied any responsibility when I took it back. I was concerned the moment I arrived at this workshop as it looked small, busy and cramped. There are plenty of other companies that offer this same product. If you are thinking about getting this product – think carefully about whom you choose.
	Appreciate 0 Tweet Quote

06-27-2010, 09:52 PM	#2
zenderm3 Lieutenant Colonel 95 Rep 1,996 Posts Drives: E36 M3 DY/2010 E92 M3 Join Date: Jun 2009 Location: Brisbane iTrader: (0)	Sorry to hear about your incident mate! Really not good to hear! __________________ ________________ My ///M is in my garage .... and it is a beast! 2010 E92 M3 Space Grey \| Fully Loaded 1996 E36 M3 Dakar Yellow - SOLD 2004 Honda Accord Euro - SOLD
	Appreciate 0 Quote

06-27-2010, 11:15 PM	#3
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	Sorry to hear about this. More and more I am seeing this as typical. Whether its a small family business or a large multi franchise garage its the same. There is no accountability whatsoever. I make a point of making the person taking my car to walk around it with me and to mark off any blemishes if any. Also, once the car is taken off their premises theyve basically washed their hands of you. The only garage I trust is my local BMW dealer. They have pulled through for me in the past, taking my word for it and not even requesting to inspect the car.
	Appreciate 0 Quote

06-27-2010, 11:37 PM	#4
Scoobs Banned 7 Rep 252 Posts Drives: 135i Space Grey DCT Join Date: Sep 2009 Location: Sydney Australia iTrader: (0)	Yeah - I typcally do the same (walk around) - but with the really bad weather / light - and water on the duco - you just couldn't spot it. Lesson learnt !! I hate leaving my cars with anyone these days....
	Appreciate 0 Quote

06-27-2010, 11:52 PM	#5
MikeVictor Brigadier General 210 Rep 3,288 Posts Drives: anything given a chance Join Date: Jul 2008 Location: .au iTrader: (0) Garage List 2016 Mazda ND MX-5 [10.00]	Dude I'd be gutted myself, as I expect you were. Is it worth a claim on insurance?
	Appreciate 0 Quote