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01-31-2013, 11:16 AM | #1 |
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Critical Warranty Problems
My 2009 135i is about to have its warranty expired in two months. The situation is that the car has only 13K miles and it has several issues which the dealer refuses to attend under warranty. Some of the issues are, Ticking noise in the engine,Turbos need to be replaced, the brakes pads have never been replaced in four years, the dash has airbag indentation, the HPFP needs to be changed,the bushing at the end of the steering rack is defective and the steering rack needs to be replaced, both headlights have condensation, the side windows has defects by wind intrusion, the diff and transmission oils have never been changed in four years ect,ect. These are well known defects and issues well documented in these forum by other OP's.Any suggestions? Thanks.
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2009 N54 335i Sport
Last edited by Maranello455; 02-02-2013 at 02:35 AM.. |
01-31-2013, 11:27 AM | #2 |
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My guess is. The dealer will do some, but not all you have listed there in your thread.
Why you ask? Because you have so few miles that it truely is not necessary to do a service on some items. This is the risk you run when driving a car so infrequently. My friend had the same situtation with VW and his GTI. He bought it new, but had another car he ran to work most of the time. Soo... he never got the free brake service ...because the car did not need it. Never had enough miles to require it. Last edited by PA135i; 01-31-2013 at 11:36 AM.. |
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01-31-2013, 11:42 AM | #3 |
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Why would you wait till now to get some of these issues addressed? When ever something comes up my with my cars, it gets fixed asap.
The dash might get fixed under warranty, but depends on dealer. Brake pads should be fine for a while...unless the dealer feels they should be replaced. If the trans and diff fluid need of replacment (they shouldnt with such low miles), its not a warranty issue. That cost is out of pocket. Ticking noise is normal with our cars injection system. How do you know your turbo's are bad? Seems very low mileage for any issues... HPFP is a free fix even out of warranty for up to 10 yrs. The steering rack issue for sure is a warranty issue. I also have low miles and opted not to get a extended warranty. I'm 1 yr past manufacturers warranty period with a little over 30K miles. In the past year I had ZERO issues and the car never saw the dealer ONCE. I'm hoping this year is the same.
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01-31-2013, 11:55 AM | #5 | |
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1. Ticking noise in the engine, - if they check it out and it is an issue they will have to address it under warranty. 2. Turbos need to be replaced, - what makes you think this is true? Likely they wont just replace them because there is a buletin on them, there is no recall on the turbos even though there are known problems. 3. the brakes pads have never been replaced in four years, - if your car needs brakes now then you have another problem. The warranty only covers defective and worn out brakes. So your liekly wont be covered unless they get down to being out of spec. 4. the dash has airbag indentation, - they should take care of this and you might have to escalate it to BMWNA to get it resolved. I think others have had hit and miss success with this. 5. the HPFP needs to be changed, - same thing as the turbos, if not defective now they wont replace. I do believe though due the problems they have been extending the warranty on these items up until 100K miles. YOU HAVE TO CHECK WITH YOU SA ON THIS 6. the bushing at the end of the steering rack is defective - if it is truely defective they should replace it. howver the test is simple with the use of a screw driver, too much play = replace, otherwise = No replace 7. and the steering rack needs to be replaced, - same thing with the bushing however the bushing could fix any steering problems you might have if this is the case. they wont replace the steering rack jsut because, they will have to find the issue first. (or likely anyway, i heard of one case were they didnt question it and replaced the rack anyway, in that instance i believe they even bought the car back from them because of the issues but dont quote me on that my memory is foggy now a days) 8. both headlights have condensation, they should take care of this unless you have installed aftermarket bulbs that dont seal correctly. 9. the side windows has defects by wind intrusion, - I think we all have some wind noise, these cars are not but to royal standards. But if there is a defective seal then they should replace that. 10. the diff and transmission oils have never been changed in four years - these fluids are labeled lifetime. that means 100K to BMW and they will not replaced them unless you start to hear noises that you can reproduce for them at the dealer. Some of these services are fairly cheap from an INDY i wouldnt worry about the fluids or brakes right away unless you have a true defect issue. The others i would get cehcked. they should at the very least tell you yes/no etc. you always have the right to contact BMWNA id you thnk are are being treated unfairly. However, take that with a grain of salt because if you called me with all the these issues i would think one of two things, 1. your dealer has really screwed you over or 2. you really arent experiencng all these issues and just want a hand out. I am not weighing in on either way just telling you like it is and hopefully you can get some progress made.
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01-31-2013, 12:12 PM | #6 |
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I am not expecting, nor do I need a free handout. I have owned over 20 Bimmers over the years and its not unusual from time to time to run over warranty differences with dealers. Some dealers are more flexible or rigorous than others. Sometimes these issues are solved by being persistent with the issues with the dealer. I am sure I will be able to work it out.
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01-31-2013, 12:32 PM | #7 | |
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SI B 51 07 10 Body Equipment April 2010 Technical Service SUBJECT Depression on Top of the Instrument Panel MODEL E82, E88 (1 Series) INFORMATION A slight depression or outline may be visible on the top, passenger side of the instrument panel. This outline is created by the perforated edge of the lid covering the passenger front airbag. This outline is a normal condition and is visible on most vehicles. Due to normal variation, the outline may be more noticeable on some cars than others. Do not replace any parts for this situation, as this is a normal condition and it will not provide an improvement. WARRANTY INFORMATION For information only [ Copyright © 2010 BMW of North America, LLC ] |
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01-31-2013, 12:37 PM | #8 | |
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Lifetime service fluids have never been changed at intervals less than 100k miles. Other consumables under warranty, like pads, have always been condition based. Pads don't spoil because of age (unlike brake fluid). Also, TSBs for BMW are NOT recalls. They aren't obliged to change out your parts having histories of defects unless yours are ACTUALLY defective. rking117's list seems reasonable. |
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01-31-2013, 01:21 PM | #9 | |
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01-31-2013, 02:00 PM | #10 |
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Noted!!!
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01-31-2013, 02:01 PM | #11 |
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Yes I totally get it. I would not do any different.
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01-31-2013, 03:47 PM | #12 |
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I think one thing is certain, you will have a better car when it has had that much attention paid to it. Think positively. They will fix what needs doing. Relax.
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01-31-2013, 08:52 PM | #14 | |
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02-01-2013, 08:42 AM | #16 |
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Hard to say for sure. Expecting them to change brake pads and fluids rated at 'lifetime' after 13,000 miles is not what I'd call 'reasonable'. Nor is expecting them to do something about the ticking noise, which is normal on these engines.
And on what basis does he think the turbos should be replaced? I really would be surprised if there was an issue with them after 13,000 miles. And same question with the steering issues, not saying there aren't issues, but on what basis does he think they are defective. I am surprised they won't do anything about the hpfp or headlights (assuming they are oem and had not been tampered with). Maybe the hpfp was already changed to the latest one? Really, not enough detail was provided for anyone here to give reasonable advice on what should or shouldn't be covered (outside of the brake pads and fluids, which obviously will not be covered). |
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02-01-2013, 08:56 AM | #17 | |
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2009 N54 335i Sport
Last edited by Maranello455; 02-01-2013 at 09:03 AM.. |
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02-01-2013, 09:45 AM | #18 | |
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02-01-2013, 11:38 AM | #19 | |
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02-07-2013, 04:02 PM | #20 |
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My dealer has covered everything big or small under warranty. I recently had a ton of stuff done and I had only like 1500 miles left.
IMHO - try getting your BMW serviced at different dealers, not all of them are the same. |
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02-07-2013, 05:56 PM | #21 |
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You are a 100% right.My only problem is that we only have a sole single dealer where I live.
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2009 N54 335i Sport
Last edited by Maranello455; 02-07-2013 at 06:16 PM.. |
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02-08-2013, 11:11 AM | #22 | |
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Like I said the two near me fixed and every problem, even if they replaced stuff they didn't need to in the process. |
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