Dinan Rebate, still waiting after over a month

M2 · 06-06-2009, 11:48 PM

Is anyone else having issues with getting their Dinan Rebate check? I mailed my form/receipts over a month ago and still haven't received anything from Dinan. I called several times and was told to send an email to the rebate dept. Sent several of those but still no update or status response. Last time I called, the girl rep took my info and said that I wasn't the only one calling and having an issue. She said she would have her boss call me; that was over a week ago. Still nothing. This is my first purchase with Dinan and can tell you I don't have much confidence in their customer service at this point. It would be nice if they could just respond to my emails or calls. Anyone else just as frustrated?

Update: Thanks for your responses. I will try to be more patient. I didn't remember seeing the 12 week processing time, but I'm sure you're right. I guess I just cant understand their customer service end of it. I understand they have a massive amount of rebates forms to process but I would have appreciated an reply when I sent in my email and phone call inquiries. Anyhow, thanks for the insight.

Add1ct · 06-06-2009, 11:54 PM

when I bought stuff for my e46 and got a few rebates it always took them a while but it did always come

cagekicker · 06-07-2009, 12:01 AM

nope!

e82vette · 06-07-2009, 01:55 AM

rebate always take time........ their loss our gain....lol

radiantm3 · 06-07-2009, 02:55 AM

The form says, "Please wait 12 weeks..." so you have 8 more to go before you should expect anything. But surprisingly, I got a check from them after about 5 weeks for my stage 2 software. Still waiting for 2 more checks, but I'm not really worried because I did get one from them already.

FazerBoy · 06-07-2009, 04:52 AM

I'm in the UK and I did eventually get my check, although it took a while.

I wouldn't worry too much yet - it will come through.

Jack

M2 · 06-07-2009, 06:48 AM

Thanks for your responses. I will try to be more patient. I didn't remember seeing the 12 week processing time, but I'm sure you're right. I guess I just cant understand their customer service end of it. I understand they have a massive amount of rebates forms to process but I would have appreciated an reply when I sent in my email and phone call inquiries. Anyhow, thanks for the insight.

06-06-2009, 11:48 PM	#1
M2 Lieutenant 58 Rep 503 Posts Drives: 135i Join Date: Apr 2008 Location: Northern VA iTrader: (0)	Dinan Rebate, still waiting after over a month Is anyone else having issues with getting their Dinan Rebate check? I mailed my form/receipts over a month ago and still haven't received anything from Dinan. I called several times and was told to send an email to the rebate dept. Sent several of those but still no update or status response. Last time I called, the girl rep took my info and said that I wasn't the only one calling and having an issue. She said she would have her boss call me; that was over a week ago. Still nothing. This is my first purchase with Dinan and can tell you I don't have much confidence in their customer service at this point. It would be nice if they could just respond to my emails or calls. Anyone else just as frustrated? Update: Thanks for your responses. I will try to be more patient. I didn't remember seeing the 12 week processing time, but I'm sure you're right. I guess I just cant understand their customer service end of it. I understand they have a massive amount of rebates forms to process but I would have appreciated an reply when I sent in my email and phone call inquiries. Anyhow, thanks for the insight. __________________ MM Last edited by M2; 06-07-2009 at 06:51 AM..
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06-06-2009, 11:54 PM	#2
Add1ct Lieutenant Colonel 59 Rep 1,859 Posts Drives: 135i, 335i Join Date: Sep 2008 Location: Palos Verdes Estates (SoCal) iTrader: (3)	when I bought stuff for my e46 and got a few rebates it always took them a while but it did always come __________________ E82 N54 6MT 6FL 668 KASW turned in E92 Crimson/Cream N54 6MT, ZSP, ZPP, ZCW, Nav, Sat radio, HD Radio, Logic7, PDC, Active Steering, Active Cruise, 6FL, CA
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06-07-2009, 12:01 AM	#3
cagekicker Major 16 Rep 1,335 Posts Drives: '09 crimson red 135i Join Date: Nov 2008 Location: miami (vice city) fl. iTrader: (0)	nope!
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06-07-2009, 01:55 AM	#4
e82vette Captain 25 Rep 627 Posts Drives: 128i Join Date: May 2009 Location: Seattle iTrader: (1)	rebate always take time........ their loss our gain....lol
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06-07-2009, 02:55 AM	#5
radiantm3 Apex Everything! 976 Rep 4,378 Posts Drives: 2007 Honda S2000, 2017 GT350 Join Date: Sep 2008 Location: Cedar Park, TX iTrader: (6) Garage List 2011 E92 M3 [9.35] 2014 BMW i3 [10.00]	The form says, "Please wait 12 weeks..." so you have 8 more to go before you should expect anything. But surprisingly, I got a check from them after about 5 weeks for my stage 2 software. Still waiting for 2 more checks, but I'm not really worried because I did get one from them already. __________________ 2011 E92 M3(Sold). 2007 Honda S2000 (Track Car). 2016 Cayman GT4 (Sold). 2017 Shelby GT350 (AKA Crowd Killer). My pet project: https://stickershift.com
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06-07-2009, 04:52 AM	#6
FazerBoy Lieutenant 49 Rep 511 Posts Drives: BMW E92 M3 Join Date: Jul 2008 Location: London, UK iTrader: (0)	I'm in the UK and I did eventually get my check, although it took a while. I wouldn't worry too much yet - it will come through. Jack
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06-07-2009, 06:48 AM	#7
M2 Lieutenant 58 Rep 503 Posts Drives: 135i Join Date: Apr 2008 Location: Northern VA iTrader: (0)	Thanks for your responses. I will try to be more patient. I didn't remember seeing the 12 week processing time, but I'm sure you're right. I guess I just cant understand their customer service end of it. I understand they have a massive amount of rebates forms to process but I would have appreciated an reply when I sent in my email and phone call inquiries. Anyhow, thanks for the insight. __________________ MM
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