No more new Dashboards to fix airbag indentations

[shodanusmc]

Heard that BMW will no longer replace the dashboards that have the airbag indentations. Anyone else hear this? I have it, but decided to live with it, but it looks like I have no choice now. Maybe they are focusing on fixing the windows that go down after you raise them!

[rsjean]

Originally Posted by shodanusmc

Heard that BMW will no longer replace the dashboards that have the airbag indentations. Anyone else hear this? I have it, but decided to live with it, but it looks like I have no choice now. Maybe they are focusing on fixing the windows that go down after you raise them!

Typically there is no gboing back once they open the door....

They'd have to send a notice with a cut-off date so it can become an owner 'opt out' to not do it.

Courts typically require 'fair, unifom and consistent' appication of remedies.

[M2BMW]

Originally Posted by shodanusmc

Heard that BMW will no longer replace the dashboards that have the airbag indentations. Anyone else hear this? I have it, but decided to live with it, but it looks like I have no choice now. Maybe they are focusing on fixing the windows that go down after you raise them!

What is your source for this information? BMW? If no, call your dealer and ask...

[shodanusmc]

Originally Posted by 135IBMW

What is your source for this information? BMW? If no, call your dealer and ask...

I heard it from my dealer, who heard it from BMW

[M2BMW]

Originally Posted by shodanusmc

I heard it from my dealer, who heard it from BMW

Who is your dealer?

[shodanusmc]

Motorwerks of Barrington.

[jeremyc74]

An automotive manufacturer is required to supply replacement parts for vehicles for at least 5 years after production ceases. The dealer is BSing.

[shodanusmc]

I understand that, and they will continue to make the Dashes, they just said that they will not replace them for the indentation. Anyone else heard anything from their dealer on it? No big deal to me, as I am not going to have it replaced. The look has frown on me, and my wife said it does not bother her and when she drives, she does not look at it.

[dragon1761]

i got my dash recently replaced less than a month ago. Whoever told you that doesnt know crap. I talked directly to the BMW rep at the dealer, and told me that they knew about the problem and that it occurs on the 1 series as well as the X3.

[shodanusmc]

Originally Posted by dragon1761

i got my dash recently replaced less than a month ago. Whoever told you that doesnt know crap. I talked directly to the BMW rep at the dealer, and told me that they knew about the problem and that it occurs on the 1 series as well as the X3.

That maybe, but he said eff 3/1. Good luck with the new dash. Got to love the quality.

[tgxmike]

I use a sun visor in my front window year round, this will help prevent the plastic on the dash from getting the indentations. Try this to prevent the problem from getting worse

[jeremyc74]

Originally Posted by tgxmike

I use a sun visor in my front window year round, this will help prevent the plastic on the dash from getting the indentations. Try this to prevent the problem from getting worse

The sun isn't the problem, it's the heat cycles. The sun shade might reduce the heating by a little, but it's unlikely it's going to be enough to do any good.

[smpeck]

Originally Posted by tgxmike

I use a sun visor in my front window year round, this will help prevent the plastic on the dash from getting the indentations. Try this to prevent the problem from getting worse

I used my sun shade pretty religiously on my 135i and still had the problem.

Just noticed the same thing starting on my 1 month old MINI Cooper. I don't think it's caused by extreme heat/sun cuz we haven't had any hot weather since I took delivery of my MINI.

[escobar929]

i dont think the heat has much too do w/ it. i have the indentation and since i got my car, its been rarely in the 80s. its been mostly 60-70 and i keep my car in the garage

[shodanusmc]

Guess we can close this thread!

[BSM Bimmer]

Originally Posted by jeremyc74

An automotive manufacturer is required to supply replacement parts for vehicles for at least 5 years after production ceases. The dealer is BSing.

Thats not the problem Jeremy, Its the fact that BMW does not honor their warranty. I have the same issue, and they pretty much say you will have to sue BMW NA to get it fixed.

[jeremyc74]

Originally Posted by BSM Bimmer

Thats not the problem Jeremy, Its the fact that BMW does not honor their warranty. I have the same issue, and they pretty much say you will have to sue BMW NA to get it fixed.

I can't believe how BMW is treating customers with this latest generation of vehicles. It's unreal. It's like they're TRYING to get rid of loyal customers.

[RPM90]

Originally Posted by jeremyc74

I can't believe how BMW is treating customers with this latest generation of vehicles. It's unreal. It's like they're TRYING to get rid of loyal customers.

It's not good for sure.
It does make a difference too how involved the dealer wants to be.
Varying dealer attitudes towards repairs can have an impact on how customers perceive the overall product as well.

My local dealer changed owners, and they've been pretty aggressive in customer service as they try to build up their reputation.
Still, if BMW corporate won't cover a replacement or authorize a repair, there isn't much the dealer can do.

The tech that worked on my car told me that since the economy went bad BMW is affected as well. Over the past few months, he said, BMW even CUT how much time they will pay for to do certain work. He says that BMW paid more, by alloting more time, for repairs, and now they've cut back. He claims they only pay for 1/7th of an hour to do an oil change.
That's only about 9 minutes. I find that hard to believe though.
Sucks if true.

[Mitch1er]

yup it true, BMW has been cutting back on your work time. also they will not longer pay to change the dash due to the indentation.

Originally Posted by RPM90

It's not good for sure.
It does make a difference too how involved the dealer wants to be.
Varying dealer attitudes towards repairs can have an impact on how customers perceive the overall product as well.

My local dealer changed owners, and they've been pretty aggressive in customer service as they try to build up their reputation.
Still, if BMW corporate won't cover a replacement or authorize a repair, there isn't much the dealer can do.

The tech that worked on my car told me that since the economy went bad BMW is affected as well. Over the past few months, he said, BMW even CUT how much time they will pay for to do certain work. He says that BMW paid more, by alloting more time, for repairs, and now they've cut back. He claims they only pay for 1/7th of an hour to do an oil change.
That's only about 9 minutes. I find that hard to believe though.
Sucks if true.

[NL-J]

This is what the SIB says,

SI B 51 07 10 April 2010

Body Equipment Technical Service

SUBJECT
Depression on Top of the Instrument Panel
MODEL
E82, E88 (1 Series)
INFORMATION
A slight depression or outline may be visible on the top, passenger side of the instrument panel. This outline is created by the perforated edge of the lid covering the passenger front airbag. This outline is a normal condition and is visible on most vehicles.
Due to normal variation, the outline may be more noticeable on some cars than others.
Do not replace any parts for this situation, as this is a normal condition and it will not provide an improvement.
WARRANTY INFORMATION
For information only

[Evice]

Nice I'm screwed then. I was waiting for service appointment.

[soltz14]

Originally Posted by NL-J

This is what the SIB says,

SI B 51 07 10 April 2010

Body Equipment Technical Service

SUBJECT
Depression on Top of the Instrument Panel
MODEL
E82, E88 (1 Series)
INFORMATION
A slight depression or outline may be visible on the top, passenger side of the instrument panel. This outline is created by the perforated edge of the lid covering the passenger front airbag. This outline is a normal condition and is visible on most vehicles.
Due to normal variation, the outline may be more noticeable on some cars than others.
Do not replace any parts for this situation, as this is a normal condition and it will not provide an improvement.
WARRANTY INFORMATION
For information only

In other words, "We can't get it right. Please keep overpaying us for $hitty engineering, and we will continue to laugh all the way to the bank."