Do you think BMW would buy back my car?

Jy21 · 12-02-2005, 07:36 PM

I have had a 325i for about two months now. The car has spent about half of its life in my garage and the other half (a little over three weeks) at the dealership.

At times, the car fails to start. I have to wait for a few hours or a night for it to work again. So I took it to the dealership. They said it was fine and told me to stop wasting their time. Then once the car failed to start on that very same day, I made them take it.

Three weeks, which were full of unreturned calls, passed, and I finally have my car back. When I picked it up, they failed to clean the car and left it a mess. Leaves and oily shoe prints-- both could be found in the car's interior. I didn't feel like dealing with BMW because they are worthless, so I just left. They also had to replace a number of parts, which makes me feel like it is no longer a new car.

So do you guys think I can get my money back?

PS. the car is really fun to drive, but the rattles piss me off

cdheaven · 12-02-2005, 07:52 PM

lemon law?

BMW Lawman · 12-02-2005, 07:55 PM

No

govtec · 12-02-2005, 08:04 PM

did they tell u what they fixed over the 3 week period? y did it not start? do u want them to buy back the car bc of the car not starting? or rattles? or combo of experience?

my car runs perfect! everytime i hit the start/stop button even without my fob inserted, it always starts. no rattles or seatbelt ticks!

petefalzzz · 12-02-2005, 08:06 PM

my car is perfect too ... sorry you have having a bad time. Sounds like your dealer is a POS. I'd call BMW NA and complain.

Mikey3 · 12-02-2005, 08:14 PM

sorry to hear about this... hopefully things will turn out ok for you.
chances are they will not buy back your car. but im sure you could negotiate something with bmw. and about the poor service, perhaps call bmw head office and talk tot hem about your case.

good luck

12-02-2005, 08:30 PM

As others have stated, you won't get your money back. It sounds to me like you need to do a couple of things. First, if you can't tell from your RO, (Repair Order), find out from your dealer exactly what parts they replaced and otherwise what repairs or adjustments were made to your vehicle. Next, find a dealer that is interested in your business. Shop around and interview them. I know it sounds nuts, and maybe it is, but I would at least try.

I feel your pain with regards to the leaves, etc. left in your car. My car was less than clean when I got mine back from a day at my dealer for an alarm installation. It hurts, but you'll get over it. Time heals everything.

BMW is not “worthless.” They did not become the world’s "Ultimate Driving Machine" by being such. It sounds like you may have just had a bad experience with some bad employees. Again, I know how you feel. But as others have pointed out in other threads, these service writers and mechanics and such are just human beings. They work on our precious vehicles day in a day out, week after week and year after year. It's just a job for (most of) them. To us our Bimmers are our pride and joy, to them it's just another job.

Take it easy bro. As I stated above, time heals everything. Trust me, this too shall pass.

natalia · 12-02-2005, 10:53 PM

Jy21, what dealer did you buy your car from? just curious, cuz I'm inVA too and I'm hoping it's not the same place as mine!

roppongicorolla · 12-02-2005, 11:06 PM

If you have another dealership nearby, you might take it over there. I find it hard to believe that a new car has trouble starting, have you tried changing remotes?

Wow, someone actually does have a mystic blue car stateside.

yu · 12-02-2005, 11:15 PM

Where did you get your car?

ZenDriver · 12-02-2005, 11:23 PM

I smell bullshit.

You honestly took your car into service because it wouldn't start and they actually said "stop wasting our time?"

I've heard of some really snotty dealerships, but I've never heard of one outright dismissing a customer with a problem a blatent as a vehicle not starting. At the very least, this would get them to throw the vehicle on the computer and take a look at any diagnostics fault codes.

Also, 3 weeks is a hugely long time. You would have gotten an RO stating exactly what the dealership did and they would have justified having the car for that long. In fact, that is long enough that we're in lemon law territory for some states.

Sorry, but this whole thing doesn't pass the sniff test- there is another side to this story...

magmd · 12-03-2005, 12:46 AM

Hmmm....why would you take it back with oil stains on the carpet of your new E90??? I would have pointed it out right then...

It will be difficult to have them address your concerns if you do not clearly document what is happening and when....now, they may say you put then stains there.

Well...sorry to hear that your car is not running correctly, but as others have stated...look into lemon law if it continues.

tightie · 12-03-2005, 12:54 AM

nah

ward · 12-03-2005, 12:57 AM

maybe if you'd bought a lexus you wouldn't have had this problem

plus you'd have bad taste

BMW0 · 12-03-2005, 01:04 AM

Sorry to hear that, so unfortunate, I thought the lemon law was inacted for this purpose solely. It also depends on your state so you really need to look up your state lemon law and file whatever paperwork necessary, I would due everything in my power before I quit. Even if not much is changed, at least you know you did all you could to make things better, good luck.

ben1364 · 12-03-2005, 04:44 AM

I agree with ZenDriver. There must be more to this story than we have read.

lux.sh · 12-03-2005, 05:06 AM

No. i don't think they'll buy it back. while we understand the amount of stress you have to deal with, tell us more details about it without any exaggeration(if there was any).

If the problem with your vehicle is as serious as you stated(not starting??? perhaps ignition) and the dealership don't do jack about it, call BMW NA and complain.

Broken1 · 12-03-2005, 05:25 AM

They don't just replace cars. Even when things are seriously wrong with it. To BMW the excuse that parts have been replaced, so it is no longer a new car doesn't hold...to them - as long as it has been repaired to BMW specifications, then the car is as good as new.

Garrett · 12-03-2005, 10:46 AM

Call BMW NA and talk to them. They don't like to hear when a Dealership fucks with owners.

They had your brand new car car 3 weeks ..?

Did they come to your house and pick it up when it wouldn't start ..?

Did you have a loaner all that time ...?

Didn't you sign a paper when you picked your car back up. THAT paper should have all the warrenty work done on your car !!

BMW will make it right, you might be dealing with the wrong dealer, btw whats the dealerships name ...?

-Garrett

3some · 12-03-2005, 10:58 AM

Quote:

Originally Posted by Jy21

I have had a 325i for about two months now. The car has spent about half of its life in my garage and the other half (a little over three weeks) at the dealership.

At times, the car fails to start. I have to wait for a few hours or a night for it to work again. So I took it to the dealership. They said it was fine and told me to stop wasting their time. Then once the car failed to start on that very same day, I made them take it.

Three weeks, which were full of unreturned calls, passed, and I finally have my car back. When I picked it up, they failed to clean the car and left it a mess. Leaves and oily shoe prints-- both could be found in the car's interior. I didn't feel like dealing with BMW because they are worthless, so I just left. They also had to replace a number of parts, which makes me feel like it is no longer a new car.

So do you guys think I can get my money back?

PS. the car is really fun to drive, but the rattles piss me off

The answer I am afraid is as simple as NO!

At best they will do all they can to fix the problem.

I mean you dont get your money back from the bank if you bought a house and the wind blows your one wall over. The contracters have to fix it.

Sorry to hear about your misfortunes.

Jy21 · 12-03-2005, 02:18 PM

I guess it wasn't that big of a deal. I was just kind of angry and felt like ranting. I didn't exagerate anything though. They really had my new car for a little over three weeks.

Previously, the car would start sometimes, and other times it wouldn't. It was an on and off problem. The dealership was fine before that. They gave me a really good deal and seemed like nice people.

I don't really understand why somebody would say this is bullshit?

Thank you for listening. Just kind of had to get it off my chest.

deutsch100 · 12-03-2005, 02:57 PM

Try negotiating a BMW official Collateral Buyback. You need to involve the Head Service Manager, your SA, BMWNA and sometimes the owner of the dealer. I bought a brand new 2004 330cic, and it was a mess after like 6 months. Constantly at the dealership for electronic problems and rattles galore. BMWNA and the dealer took my car back, and offered me any car/model that had the same or greater MSRP (of course you have to pay the difference if the new car costs more than the bad, old car). I got another 2004 330cic, without paying a dime. They even kept my same BMW lease/finance account number, they just changed the VIN#on my account.

BMW was incredible, and has earned my lifetime loyaltly.

12-02-2005, 07:36 PM	#1
Jy21 Registered 1 Rep 3 Posts Drives: 325 Join Date: Sep 2005 Location: VA iTrader: (0)	Do you think BMW would buy back my car? I have had a 325i for about two months now. The car has spent about half of its life in my garage and the other half (a little over three weeks) at the dealership. At times, the car fails to start. I have to wait for a few hours or a night for it to work again. So I took it to the dealership. They said it was fine and told me to stop wasting their time. Then once the car failed to start on that very same day, I made them take it. Three weeks, which were full of unreturned calls, passed, and I finally have my car back. When I picked it up, they failed to clean the car and left it a mess. Leaves and oily shoe prints-- both could be found in the car's interior. I didn't feel like dealing with BMW because they are worthless, so I just left. They also had to replace a number of parts, which makes me feel like it is no longer a new car. So do you guys think I can get my money back? PS. the car is really fun to drive, but the rattles piss me off
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12-02-2005, 07:52 PM	#2
cdheaven I'm Starving , So I Guess You Are What You Eat 229 Rep 943 Posts Drives: 2006 325i Join Date: Aug 2005 Location: Ft. Lauderdale, Fl iTrader: (1)	lemon law? __________________ 2006 325i Sparkling Graphite Metallic-Black Leatherette Navigation-Bmw Assist Automatic-Xenons Carbon Fiber Front Lips-Aluminum Pedals Power/heated Front Seats 5% Tint all around 30% On windshield all the way down
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12-02-2005, 07:55 PM	#3
BMW Lawman Supreme Commander of Allied Forces 24 Rep 283 Posts Drives: 2012 335i Sport Join Date: Aug 2005 Location: Oregon iTrader: (0) Garage List 2012 BMW 335i F30 [0.00]	No __________________
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12-02-2005, 08:04 PM	#4
govtec Brigadier General 39 Rep 647 Posts Drives: 2006 325xi Join Date: Jul 2005 Location: Philadelphia, PA iTrader: (7)	did they tell u what they fixed over the 3 week period? y did it not start? do u want them to buy back the car bc of the car not starting? or rattles? or combo of experience? my car runs perfect! everytime i hit the start/stop button even without my fob inserted, it always starts. no rattles or seatbelt ticks!
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12-02-2005, 08:06 PM	#5
petefalzzz Private First Class 5 Rep 163 Posts Drives: BMW 335d E90 Join Date: Oct 2005 Location: Atlanta, GA iTrader: (0)	my car is perfect too ... sorry you have having a bad time. Sounds like your dealer is a POS. I'd call BMW NA and complain. __________________ 335d / TiAg/ Black
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12-02-2005, 08:14 PM	#6
Mikey3 Private First Class 10 Rep 133 Posts Drives: e90..... soon.... Join Date: Sep 2005 Location: Australia - Perth iTrader: (0)	sorry to hear about this... hopefully things will turn out ok for you. chances are they will not buy back your car. but im sure you could negotiate something with bmw. and about the poor service, perhaps call bmw head office and talk tot hem about your case. good luck __________________ Tell me what you eat And I will tell you what you are.
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12-02-2005, 08:30 PM	#7
CMD Guest 0 Rep n/a Posts Drives:	As others have stated, you won't get your money back. It sounds to me like you need to do a couple of things. First, if you can't tell from your RO, (Repair Order), find out from your dealer exactly what parts they replaced and otherwise what repairs or adjustments were made to your vehicle. Next, find a dealer that is interested in your business. Shop around and interview them. I know it sounds nuts, and maybe it is, but I would at least try. I feel your pain with regards to the leaves, etc. left in your car. My car was less than clean when I got mine back from a day at my dealer for an alarm installation. It hurts, but you'll get over it. Time heals everything. BMW is not “worthless.” They did not become the world’s "Ultimate Driving Machine" by being such. It sounds like you may have just had a bad experience with some bad employees. Again, I know how you feel. But as others have pointed out in other threads, these service writers and mechanics and such are just human beings. They work on our precious vehicles day in a day out, week after week and year after year. It's just a job for (most of) them. To us our Bimmers are our pride and joy, to them it's just another job. Take it easy bro. As I stated above, time heals everything. Trust me, this too shall pass.
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12-02-2005, 10:53 PM	#8
natalia Second Lieutenant 14 Rep 266 Posts Drives: Not a BMW Join Date: Oct 2005 Location: Raleigh, NC iTrader: (0)	Jy21, what dealer did you buy your car from? just curious, cuz I'm inVA too and I'm hoping it's not the same place as mine!
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12-02-2005, 11:06 PM	#9
roppongicorolla all systems are go 2 Rep 157 Posts Drives: 325i SG SPP Join Date: Nov 2005 Location: Lake Jackson, Texas iTrader: (0)	If you have another dealership nearby, you might take it over there. I find it hard to believe that a new car has trouble starting, have you tried changing remotes? Wow, someone actually does have a mystic blue car stateside.
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12-02-2005, 11:15 PM	#10
yu Captain 103 Rep 757 Posts Drives: E90 325i Join Date: Oct 2005 Location: VA iTrader: (3)	Where did you get your car?
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12-02-2005, 11:23 PM	#11
ZenDriver Do Not Taunt Zen Driver. 12 Rep 466 Posts Drives: 325i w/ MT, ZSP in Graphite Join Date: Aug 2005 Location: Portland, OR iTrader: (0)	I smell bullshit. You honestly took your car into service because it wouldn't start and they actually said "stop wasting our time?" I've heard of some really snotty dealerships, but I've never heard of one outright dismissing a customer with a problem a blatent as a vehicle not starting. At the very least, this would get them to throw the vehicle on the computer and take a look at any diagnostics fault codes. Also, 3 weeks is a hugely long time. You would have gotten an RO stating exactly what the dealership did and they would have justified having the car for that long. In fact, that is long enough that we're in lemon law territory for some states. Sorry, but this whole thing doesn't pass the sniff test- there is another side to this story...
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12-03-2005, 12:46 AM	#12
magmd Major General 160 Rep 5,271 Posts Drives: '06 330i Join Date: Aug 2005 Location: Torrance, CA iTrader: (13) Garage List 2006 330i [0.00]	Hmmm....why would you take it back with oil stains on the carpet of your new E90??? I would have pointed it out right then... It will be difficult to have them address your concerns if you do not clearly document what is happening and when....now, they may say you put then stains there. Well...sorry to hear that your car is not running correctly, but as others have stated...look into lemon law if it continues. __________________ 2006 330i \| Black Sapphire Metallic \| Step Auto \| Navi with iDr \| Sports Pkg \|OEM Rear Spoiler \| 3M CS35 Tint \| H&R Sport Springs \| Koni Yellows \| Advan RS Racing Hypersilver: 19x9 et22 19x10 et20
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12-03-2005, 12:54 AM	#13
tightie JOSH SHOKRI. 524 Rep 5,881 Posts Drives: 991 GT3RS, 964, Raptor Join Date: Aug 2005 Location: los angeles, california. iTrader: (7) Garage List 2008 BMW M3 [7.90]	nah __________________ Current: 16 991 GT3RS , 91 964 C2, 17 Raptor \| Past: 2015 991 GT3, 2015 i3,15 YMB F80 M3, 13 E92 M3 DCT, 08 E92 M3 6MT, 07 E60 M5, 02 E46 M3 Instagram: @josh_speeddistrict #SpeedDistrict @SpeedDistrict
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12-03-2005, 12:57 AM	#14
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	maybe if you'd bought a lexus you wouldn't have had this problem plus you'd have bad taste
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12-03-2005, 01:04 AM	#15
BMW0 Colonel 237 Rep 2,059 Posts Drives: AW E90 330i Join Date: Nov 2005 Location: Spokane, WA iTrader: (0) Garage List 2006 330i [0.00]	Sorry to hear that, so unfortunate, I thought the lemon law was inacted for this purpose solely. It also depends on your state so you really need to look up your state lemon law and file whatever paperwork necessary, I would due everything in my power before I quit. Even if not much is changed, at least you know you did all you could to make things better, good luck. __________________ 330i 6MT l 255 HP @ 5900 rpm 214 lb-ft Torque @ 3500 rpm l Alpine White l Beige l Aluminum l ZSP l 494 l PDC "Freude am Fahren" = "Joy to Drive"
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12-03-2005, 04:44 AM	#16
ben1364 Captain 14 Rep 940 Posts Drives: E90 330iA Join Date: Aug 2005 Location: Georgetown, TX iTrader: (0)	I agree with ZenDriver. There must be more to this story than we have read.
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12-03-2005, 05:06 AM	#17
lux.sh missing two turbos. 577 Rep 4,859 Posts Drives: fast around corners. Join Date: Sep 2005 Location: Curves iTrader: (12) Garage List 2006 BMW E90 330i [0.00]	No. i don't think they'll buy it back. while we understand the amount of stress you have to deal with, tell us more details about it without any exaggeration(if there was any). If the problem with your vehicle is as serious as you stated(not starting??? perhaps ignition) and the dealership don't do jack about it, call BMW NA and complain. __________________ 06 AW E90 330i ZPP/ZSP/Step/Expired Warranty : Prior Design Front : ACS Rear : ACS Roof : BlackLines : Simota Intake : Carbon Fiber Interior Trim : : MTEC V3 : 24% Charcoal : V1 Hardwired : Solaris Invisibulbs/LED interior :
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12-03-2005, 05:25 AM	#18
Broken1 Addict 203 Rep 2,074 Posts Drives: 2024 X5 40i M-Sport Join Date: May 2005 Location: Ontario iTrader: (0)	They don't just replace cars. Even when things are seriously wrong with it. To BMW the excuse that parts have been replaced, so it is no longer a new car doesn't hold...to them - as long as it has been repaired to BMW specifications, then the car is as good as new.
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12-03-2005, 10:46 AM	#19
Garrett Banned 23 Rep 1,356 Posts Drives: 2004 330ci Join Date: Nov 2005 Location: Mich iTrader: (0)	Call BMW NA and talk to them. They don't like to hear when a Dealership fucks with owners. They had your brand new car car 3 weeks ..? Did they come to your house and pick it up when it wouldn't start ..? Did you have a loaner all that time ...? Didn't you sign a paper when you picked your car back up. THAT paper should have all the warrenty work done on your car !! BMW will make it right, you might be dealing with the wrong dealer, btw whats the dealerships name ...? -Garrett
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12-03-2005, 02:18 PM	#21
Jy21 Registered 1 Rep 3 Posts Drives: 325 Join Date: Sep 2005 Location: VA iTrader: (0)	I guess it wasn't that big of a deal. I was just kind of angry and felt like ranting. I didn't exagerate anything though. They really had my new car for a little over three weeks. Previously, the car would start sometimes, and other times it wouldn't. It was an on and off problem. The dealership was fine before that. They gave me a really good deal and seemed like nice people. I don't really understand why somebody would say this is bullshit? Thank you for listening. Just kind of had to get it off my chest.
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12-03-2005, 02:57 PM	#22
deutsch100 Colonel 3947 Rep 2,393 Posts Drives: i7 60, XM, M3 Comp, 911 GTS Join Date: Dec 2005 Location: Calabasas, CA iTrader: (0)	Try negotiating a BMW official Collateral Buyback. You need to involve the Head Service Manager, your SA, BMWNA and sometimes the owner of the dealer. I bought a brand new 2004 330cic, and it was a mess after like 6 months. Constantly at the dealership for electronic problems and rattles galore. BMWNA and the dealer took my car back, and offered me any car/model that had the same or greater MSRP (of course you have to pay the difference if the new car costs more than the bad, old car). I got another 2004 330cic, without paying a dime. They even kept my same BMW lease/finance account number, they just changed the VIN#on my account. BMW was incredible, and has earned my lifetime loyaltly.
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