JB3's REAL customer service

TakeOne · 05-28-2010, 10:02 PM

Not that this is news for any avid N54'er. But Terry from "over there" has once again gone above and beyond what most buisnesses do for customer service!
Lately my car has been having a few hiccups, nothing major. I wasn't sure if it was a tuning issue or another issue with the car. So I've been in contact with him off and on, and now the car is running stronger than before. His responses to my questions always came within the same day, some within the hour, and several within minutes!!! Here's the kicker, im not a new customer who just bought his product, im a customer from when 1.0 was still beta!
And here he is, making sure a customer is still being treated like new and taken care of.
Even with the multiple projects he has going on. (n55 tuning, nitrous tuning, larger upgraded turbo tuning, as well as continued 2.0 beta tuning)
Another thumbs up from a happy, very satisfied customer!

miro2296 · 06-01-2010, 03:47 PM

Terry is the man!!!!

HPFREAK · 06-01-2010, 03:55 PM

Terry doesn't actually answer those emails. He built a very elaborate automated email response system called " HAL2.0" It reads your email and then search thousands of issues and responses against yours and then writes you back with the answer or suggestions

The more complicated the question the longer it takes for HAL to get back to you. Terry just sits at his house all day and makes forts out of stacks of cash

IZAGLO · 06-01-2010, 04:33 PM

LOL ^^^^^^^^^^^^^^^^^^^^
as a owner and mgr of a business, i can relate....having a super customer service ethic and responding in a timely/fast way as BS Motorsports does, it is a thing of beauty...It makes the customer feel like someone REALLY cares and in turn makes the customer feel like he has bought MORE than just the upgrade for the car. ....I had this same type of relationship with Jordan over at CP-E for a few years till he left....My 135i will be joining the JB3 and P3 Boost gauge team by the end of June/July....and look foward to being part of Juice.....I had contacted Terry twice from the Other forum...and he has responded to me alway's by the next day on questions i have had.

///M1 · 06-01-2010, 05:42 PM

Terry never ceases to amaze me, his turnaround time can be measured in miliseconds, quite the opposite of my increased turbo lag post-BMW software update!

JBurer · 06-19-2010, 12:24 PM

What turned out to be the cause of the hiccups? Solution?

Quote:

Originally Posted by TakeOne

Not that this is news for any avid N54'er. But Terry from "over there" has once again gone above and beyond what most buisnesses do for customer service!
Lately my car has been having a few hiccups, nothing major. I wasn't sure if it was a tuning issue or another issue with the car. So I've been in contact with him off and on, and now the car is running stronger than before. His responses to my questions always came within the same day, some within the hour, and several within minutes!!! Here's the kicker, im not a new customer who just bought his product, im a customer from when 1.0 was still beta!
And here he is, making sure a customer is still being treated like new and taken care of.
Even with the multiple projects he has going on. (n55 tuning, nitrous tuning, larger upgraded turbo tuning, as well as continued 2.0 beta tuning)
Another thumbs up from a happy, very satisfied customer!

ar design · 06-21-2010, 10:11 AM

BMS has always treated us VERY well. Customer service is bar none the best in the industry.

jeremydgreat · 06-21-2010, 10:56 AM

That's been my experience too. Lightning fast responses and good communication.

05-28-2010, 10:02 PM	#1
TakeOne Just1MoreMod 353 Rep 712 Posts Drives: F80 M3, F48 X1 Join Date: May 2008 Location: mid-atlantic iTrader: (7)	JB3's REAL customer service Not that this is news for any avid N54'er. But Terry from "over there" has once again gone above and beyond what most buisnesses do for customer service! Lately my car has been having a few hiccups, nothing major. I wasn't sure if it was a tuning issue or another issue with the car. So I've been in contact with him off and on, and now the car is running stronger than before. His responses to my questions always came within the same day, some within the hour, and several within minutes!!! Here's the kicker, im not a new customer who just bought his product, im a customer from when 1.0 was still beta! And here he is, making sure a customer is still being treated like new and taken care of. Even with the multiple projects he has going on. (n55 tuning, nitrous tuning, larger upgraded turbo tuning, as well as continued 2.0 beta tuning) Another thumbs up from a happy, very satisfied customer! __________________ Stage 3 - Pure Turbo F80 M3 Dinan Infested F48 X1
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06-01-2010, 03:47 PM	#2
miro2296 Colonel 57 Rep 2,251 Posts Drives: '08 Montego Blue BMW 135i Join Date: Nov 2008 Location: Round Rock, TX iTrader: (1)	Terry is the man!!!! __________________ ------------------------------------- BMW 135i/6 Speed/Montego Blue/Formula One Ceramic Tint/JB4 G4/AA Sport Intercooler/19 inch Iconz 880Z(19X8.5 & 19X10)/PSS 225/35 & 265/30/E93 M3 front sway bar/TRW front and rear Control Arms/BMS Drop In Filter/Dinan Exhaust/BlackLines/Upgraded \\\M RSFB
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06-01-2010, 03:55 PM	#3
HPFREAK Lieutenant Colonel 63 Rep 1,884 Posts Drives: C6 ZO6 Join Date: Sep 2009 Location: Socal iTrader: (8)	Terry doesn't actually answer those emails. He built a very elaborate automated email response system called " HAL2.0" It reads your email and then search thousands of issues and responses against yours and then writes you back with the answer or suggestions The more complicated the question the longer it takes for HAL to get back to you. Terry just sits at his house all day and makes forts out of stacks of cash
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06-01-2010, 04:33 PM	#4
IZAGLO Mbira 30 Rep 1,011 Posts Drives: Sedonna Red 09 135i SOLD Join Date: Jan 2010 Location: Garage cleaning Brake Dust iTrader: (3)	LOL ^^^^^^^^^^^^^^^^^^^^ as a owner and mgr of a business, i can relate....having a super customer service ethic and responding in a timely/fast way as BS Motorsports does, it is a thing of beauty...It makes the customer feel like someone REALLY cares and in turn makes the customer feel like he has bought MORE than just the upgrade for the car. ....I had this same type of relationship with Jordan over at CP-E for a few years till he left....My 135i will be joining the JB3 and P3 Boost gauge team by the end of June/July....and look foward to being part of Juice.....I had contacted Terry twice from the Other forum...and he has responded to me alway's by the next day on questions i have had. Last edited by IZAGLO; 06-01-2010 at 08:12 PM..
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06-01-2010, 05:42 PM	#5
///M1 Brigadier General 275 Rep 3,164 Posts Drives: Many Join Date: Feb 2009 Location: North of 7K RPM iTrader: (1) Garage List 2020 BMW M2 CS [0.00] 1994 Audi RS2 Avant [0.00] 2021 Audi RS6 Avant [0.00] 1988 BMW E30 M3 [0.00] 2011 BMW 1///M [0.00] 2017 BMW F80 M3 30 ... [0.00] 2018 Porsche 991.2 GT3 [0.00] 2015 Porsche Macan ... [0.00] 1998 Porsche 993 C4S [0.00] 1994 Lancia Delta I ... [0.00] 2008 Audi RS4 [0.00]	Terry never ceases to amaze me, his turnaround time can be measured in miliseconds, quite the opposite of my increased turbo lag post-BMW software update! __________________ *2011 BMW E82 1///M: AW, all options; Renntech, Akrapovic, Forge, P3, RevoZ CF bits, many mods 1988 BMW E30 M3: Hennarot, S14, stock 2018 Porsche 991.2 GT3: PtS, CXX, LWBS, PCCB 1998 Porsche 993 C4S: Zenith Blue, last aircooled widebody, Bilstein PSS10, Fister II + Fabspeed exhaust 2008 Audi B7 RS 4*: Sprint Blue, Audi Exclusive Euro Bucket Interior, Premium+Titanium, many mods
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06-21-2010, 10:11 AM	#7
ar design 295 Rep 4,408 Posts Drives: 04 M3 Join Date: Jan 2008 Location: Denver, CO iTrader: (9)	BMS has always treated us VERY well. Customer service is bar none the best in the industry.
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06-21-2010, 10:56 AM	#8
jeremydgreat Captain 76 Rep 676 Posts Drives: 2009 135i Join Date: Apr 2008 Location: San Diego, CA (Carlsbad to be exact) iTrader: (1)	That's been my experience too. Lightning fast responses and good communication.
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