Long Cranks in the morning

RaihaX · 05-04-2011, 09:30 PM

Hey All,

Started getting long cranks in the morning and is getting longer and longer! Kinda sucks since I only got the car 1 month ago and i picked it up with 20,000km

Today it took like 3-4 second to start the car.

My question is should I take it to the dealer right now or wait till the car starts throwing error lights.

The reason I ask is that I don't really want to bring it to the dealer for just a software upgrade and then I would have to come back again in 1-2 months time to get it replaced when it actually does fail!

Not to mention my dealer doesnt give out loan car for free!

JB4-335 · 05-04-2011, 09:41 PM

Take it to your dealer now.

HPFP

RaihaX · 05-04-2011, 10:00 PM

Just called the dealer got the car booked in for next Friday.

Looks like I wont know whether they are going to replace it or just upgrade the software till they see my car.

Tried to get myself a free loan car no go, getting charged $49.95 a day...

MikeVictor · 05-04-2011, 10:09 PM

Quote:

Originally Posted by RaihaX

Just called the dealer got the car booked in for next Friday.

Looks like I wont know whether they are going to replace it or just upgrade the software till they see my car.

Tried to get myself a free loan car no go, getting charged $49.95 a day...

I thought dealers were obliged to provide a loan car if required when the vehicle is being serviced for a warranty related issue? Guess I'm wrong though given RaihaX's experience.

Mate the usual modus operandi is to complete a software update if it hasn't already been done, then the pump is replaced after you call back still experiencing the problem.

It's good you've booked it in though, this isn't a problem you want to leave and wait for it to get worse. Which it will. And when you're driving is not the ideal time for your fuel system to crap itself.

RaihaX · 05-04-2011, 10:22 PM

Quote:

Originally Posted by mattyv

I thought dealers were obliged to provide a loan car if required when the vehicle is being serviced for a warranty related issue? Guess I'm wrong though given RaihaX's experience.

Mate the usual modus operandi is to complete a software update if it hasn't already been done, then the pump is replaced after you call back still experiencing the problem.

It's good you've booked it in though, this isn't a problem you want to leave and wait for it to get worse. Which it will. And when you're driving is not the ideal time for your fuel system to crap itself.

According to Autoclassic (Perth's one and only dealer) it all depends on the dealer so, unlucky for me, autoclassic dont give out free loan car for warranty work. They do however reduce the loan car price from $99/day to $49.95/day haha....

Yeah I figure as much, may as well get it booked in now.

Was thinking of getting a V5 but now I think I may wait till my HPFP gets replaced first.

Brissie · 05-04-2011, 10:42 PM

I have the same problem, and the car is booked in for monday. Will see what happens.

RaihaX · 05-04-2011, 10:48 PM

Let us know how it goes!

Honny · 05-05-2011, 12:31 AM

I've had my HPFP fixed by auto classic too and they told me it was a rare problem

I've never paid to get a loan car from them, not even for services. There's absolutely no reason for them to charge you especially when its the HPFP issue.

But hey, getting charged for a loan car isn't to bad, I've had worse experiences with their service deparytment anyway.

RaihaX · 05-05-2011, 12:36 AM

check your PM

Jeef Beef · 05-05-2011, 01:04 AM

$50/day for a car when yours doesn't work is DAYLIGHT ROBBERY. $99 is just ridiculous I think you should tell them to go shove it. I'd certainly create a scene if I'm being charged for a car when it's not even my fault the car's broken in the first place.

Also, DEMAND a new pump since this is a well documented issue. Let them know that they can't pull the wool over your eyes like every other customer they flog off.

RadiuM · 05-05-2011, 01:21 AM

ahh autoclassic.

long cranks.. "ohh, never seen that before", AC.. "errr yeah, whateverm, it's the fuel pump", ME. so they do a software upgrade and I ask if they replaced it. "nah, this software fix fixes it"

about a month later, engine light and it ran in mega limp mode "so now will you replace it?", ME. "we'll have to check to make its that first", AC... yeah, thanks. Hire car? yeah right, we can drop you off in our bus thingo to work.

Typical of all places though, deny as much because you don't want to promise replacing stuff until it's looked into.

Also, my front wheels make a loud cracking noise when turning medium-> hard and it's happened to a few guys guys on here before and while one of the guys cars was at AC the 'head tech' from over east was here and they got him to look at it.. "Normal noise for a car with big brakes", AC.. riiiight.

Took my car to kmart to get the front's replaced.. It now no longer does it.

Does BMW tighten their wheels up too tight or too loose? I recommend kmart tyre and auto in west perth, the guy there knows his 135's too!

RaihaX · 05-05-2011, 02:20 AM

Hmm looks like I will have to have another chat again when I drop my car off and if they still refuse I will make a scene.

I demanded for a new HPFP over the phone and told him about the US recall.

The tech said that the HPFP that the US uses is slightly different to ours. Is that true? I didnt think it was.

Sometime I wish we had more then one dealer so they will be competition...

MikeVictor · 05-05-2011, 02:28 AM

Quote:

Originally Posted by RaihaX

The tech said that the HPFP that the US uses is slightly different to ours. Is that true? I didnt think it was.

There's a technical term for this comment known as "bullshit".

RaihaX · 05-05-2011, 02:45 AM

Hmm is there any documentation or something that I can bring to show that both country uses the same HPFP so I can show it to the dumb SA over at my dealer....

MrBlonde · 05-05-2011, 03:08 AM

Ask them to put that comment in writing and sign it.

RaihaX · 05-05-2011, 03:30 AM

Good idea I will keep that in mind.

Taymaishu · 05-05-2011, 05:26 AM

That sucks.

I've had my car in 4 times with BMW all with loaners.

Mind you, last time they got 22k worth of work and I got a 330d and a 320d coupe :-)

chappy · 05-05-2011, 06:25 AM

When my car went in for HPFP which all of us i think will have new ones as in the USA they are installing new ones like its a assembly line.
I had free loan cars all the time through excellent service WESTSIDE BMW BRISBANE they even fixed my leather bolster and they gave me a brand new black 5 series to play with heads up display fully optioned diesel, very nice.

banglemangle · 05-05-2011, 09:04 AM

Quote:

Originally Posted by Honny

I've had my HPFP fixed by auto classic too and they told me it was a rare problem

Very rare - hardly rates a mention!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

http://news.drive.com.au/drive/motor...101-179ps.html

BTW, I'm on my 4th pumpy thingy - 5th is in the 2nd trimester of pregnancy methinks!

SimonB · 05-06-2011, 05:53 AM

Good to see AC hasn't changed all that much. If I could remember my SA's name, I'd tell ya to ask for him as he knows ALL about the HPFP (now). My warranty expires in September, some serious thinking time coming up.

WOPALX · 05-06-2011, 09:44 PM

Quote:

Originally Posted by banglemangle

Very rare - hardly rates a mention!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

http://news.drive.com.au/drive/motor...101-179ps.html

BTW, I'm on my 4th pumpy thingy - 5th is in the 2nd trimester of pregnancy methinks!

Mine just gave birth to pump #6

. Hopefully they will replace the bastard free as I'm past warranty now

RaihaX · 05-07-2011, 02:35 AM

Wish you luck, just had the longest crank this morning didn't think it was going to start!

05-04-2011, 09:30 PM	#1
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Long Cranks in the morning Hey All, Started getting long cranks in the morning and is getting longer and longer! Kinda sucks since I only got the car 1 month ago and i picked it up with 20,000km Today it took like 3-4 second to start the car. My question is should I take it to the dealer right now or wait till the car starts throwing error lights. The reason I ask is that I don't really want to bring it to the dealer for just a software upgrade and then I would have to come back again in 1-2 months time to get it replaced when it actually does fail! Not to mention my dealer doesnt give out loan car for free!
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05-04-2011, 09:41 PM	#2
JB4-335 Brigadier General 168 Rep 3,093 Posts Drives: E92 BSM & E70 AW Join Date: Feb 2011 Location: Australia iTrader: (1)	Take it to your dealer now. HPFP
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05-04-2011, 10:00 PM	#3
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Just called the dealer got the car booked in for next Friday. Looks like I wont know whether they are going to replace it or just upgrade the software till they see my car. Tried to get myself a free loan car no go, getting charged $49.95 a day...
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05-04-2011, 10:48 PM	#7
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Let us know how it goes!
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05-05-2011, 12:31 AM	#8
Honny Captain 28 Rep 771 Posts Drives: Something Join Date: Aug 2009 Location: Perth iTrader: (0)	I've had my HPFP fixed by auto classic too and they told me it was a rare problem I've never paid to get a loan car from them, not even for services. There's absolutely no reason for them to charge you especially when its the HPFP issue. But hey, getting charged for a loan car isn't to bad, I've had worse experiences with their service deparytment anyway.
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05-04-2011, 10:42 PM	#6
Brissie Lieutenant 36 Rep 579 Posts Drives: 135 Join Date: May 2009 Location: brisbane, Oz iTrader: (0)	I have the same problem, and the car is booked in for monday. Will see what happens.
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05-05-2011, 12:36 AM	#9
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	check your PM
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05-05-2011, 01:04 AM	#10
Jeef Beef Lord Captain Commander 110 Rep 3,093 Posts Drives: a sleeper Join Date: Oct 2009 Location: Sydney, Australia iTrader: (0)	$50/day for a car when yours doesn't work is DAYLIGHT ROBBERY. $99 is just ridiculous I think you should tell them to go shove it. I'd certainly create a scene if I'm being charged for a car when it's not even my fault the car's broken in the first place. Also, DEMAND a new pump since this is a well documented issue. Let them know that they can't pull the wool over your eyes like every other customer they flog off. __________________ E82 135i M-sport: SGM/6MT/Black
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05-05-2011, 01:21 AM	#11
RadiuM Captain 38 Rep 839 Posts Drives: 135i, 97 GTR VSpec Join Date: Oct 2008 Location: perth iTrader: (1)	ahh autoclassic. long cranks.. "ohh, never seen that before", AC.. "errr yeah, whateverm, it's the fuel pump", ME. so they do a software upgrade and I ask if they replaced it. "nah, this software fix fixes it" about a month later, engine light and it ran in mega limp mode "so now will you replace it?", ME. "we'll have to check to make its that first", AC... yeah, thanks. Hire car? yeah right, we can drop you off in our bus thingo to work. Typical of all places though, deny as much because you don't want to promise replacing stuff until it's looked into. Also, my front wheels make a loud cracking noise when turning medium-> hard and it's happened to a few guys guys on here before and while one of the guys cars was at AC the 'head tech' from over east was here and they got him to look at it.. "Normal noise for a car with big brakes", AC.. riiiight. Took my car to kmart to get the front's replaced.. It now no longer does it. Does BMW tighten their wheels up too tight or too loose? I recommend kmart tyre and auto in west perth, the guy there knows his 135's too! __________________ '09 BMW 135i, Lemans Blue '97 Nissan Skyline R33 Series II GTR V-Spec
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05-05-2011, 02:20 AM	#12
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Hmm looks like I will have to have another chat again when I drop my car off and if they still refuse I will make a scene. I demanded for a new HPFP over the phone and told him about the US recall. The tech said that the HPFP that the US uses is slightly different to ours. Is that true? I didnt think it was. Sometime I wish we had more then one dealer so they will be competition... Last edited by RaihaX; 05-05-2011 at 02:28 AM..
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05-05-2011, 02:45 AM	#14
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Hmm is there any documentation or something that I can bring to show that both country uses the same HPFP so I can show it to the dumb SA over at my dealer....
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05-05-2011, 03:08 AM	#15
MrBlonde Colonel 122 Rep 2,695 Posts Drives: Audi TTRS, M Coupe, 1299 Join Date: Jan 2008 Location: Merewether iTrader: (0)	Ask them to put that comment in writing and sign it. __________________ .-=[ Kenny ]=-. 1999 BMW M Coupe 10.775 @ 134.35 mph w/1.600 60' (Best 136.07 mph) 25th August 2004. +2010 X5 35D+ Check out the 1Addicts Drag Racing Standings and Drag Racing 101.
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05-05-2011, 03:30 AM	#16
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Good idea I will keep that in mind.
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05-05-2011, 05:26 AM	#17
Taymaishu Banned 145 Rep 3,016 Posts Drives: I love massive black cocks Join Date: Jul 2009 Location: in my ass and around my mouth iTrader: (0) Garage List 2009 125i [5.50]	That sucks. I've had my car in 4 times with BMW all with loaners. Mind you, last time they got 22k worth of work and I got a 330d and a 320d coupe :-)
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05-05-2011, 06:25 AM	#18
chappy Captain 102 Rep 693 Posts Drives: 335 M-SPORT COUPE Join Date: Nov 2008 Location: Brisbane Australia iTrader: (0)	When my car went in for HPFP which all of us i think will have new ones as in the USA they are installing new ones like its a assembly line. I had free loan cars all the time through excellent service WESTSIDE BMW BRISBANE they even fixed my leather bolster and they gave me a brand new black 5 series to play with heads up display fully optioned diesel, very nice. __________________ THE BEAST MHD Flash Tune /M3 suspension/Forge Intercooler/Alpina B3 AT Flash/Bilstein B4 Suspension/BMW OEM M3 Steering Wheel and DCT Paddles/LUX V4 Angel Eyes/CIC Retrofitted
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05-06-2011, 05:53 AM	#20
SimonB 135 to 335 M Sport to X3 30d M Sport 164 Rep 1,788 Posts Drives: 2018 X3 30d, optioned up! Join Date: May 2008 Location: Perth, Western Australia iTrader: (0)	Good to see AC hasn't changed all that much. If I could remember my SA's name, I'd tell ya to ask for him as he knows ALL about the HPFP (now). My warranty expires in September, some serious thinking time coming up. __________________ 2018 X3 30d, Carbon Black Metallic, M Sport Package, Panorama glass sunroof, Lumbar support, Instrument panel in Sensatec, Ambient Lightning, Harmon Kardon Surround Sound , Dynamic Damper Control
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05-07-2011, 02:35 AM	#22
RaihaX Major General 156 Rep 4,995 Posts Drives: 08' 135i Join Date: Aug 2008 Location: Australia, Perth iTrader: (2)	Wish you luck, just had the longest crank this morning didn't think it was going to start!
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